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Quay West Suites Melbourne

Star Rating
5 out of 5



4.7 / 5Exceptional
1,565 reviews


  • Pool
  • Free WiFi
  • Air Conditioning
  • Laundry


What's nearby

  • Popular Location
    Eureka Tower
    3 min walk
  • Popular Location
    National Gallery of Victoria
    5 min walk
  • Popular Location
    Bourke Street Mall
    12 min walk
  • Airport
    Melbourne, VIC (MEL-Tullamarine)
    28 min drive

Book online or call:

020 3788 4841

Your dates need to occur after 2019-12-12. Try updating your dates to see prices for your trip.

    About this area


    Located in Southbank, Quay West Suites Melbourne is in the entertainment district and on a river. Eureka Tower and Federation Square are notable landmarks, and travellers looking to shop may want to visit Bourke Street Mall and Melbourne Central. Looking to enjoy an event or a game? See what's going on at Rod Laver Arena or Melbourne Cricket Ground. Our guests love the property's location for the nightlife.

    What's nearby

    • Popular Location
      Eureka Tower - 3 min walk
    • Popular Location
      National Gallery of Victoria - 5 min walk
    • Popular Location
      Bourke Street Mall - 12 min walk
    • Popular Location
      SEA LIFE Melbourne - 13 min walk
    • Popular Location
      Rod Laver Arena - 16 min walk

    Getting around

    • Flinders Street Station - 5 min walk
    • Melbourne Central Station - 18 min walk
    • Melbourne, VIC (MEL-Tullamarine) - 28 min drive

    About this property

    Quay West Suites Melbourne

    A restaurant, an indoor pool and a fitness centre are available at this aparthotel. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub and a sauna are on-site. Each apartment features thoughtful touches, such as bathrobes and slippers, along with complimentary wireless Internet access and an LCD TV with cable channels. Comforts include premium bedding and a down comforter, and guests will also find conveniences, such as a sitting area and a microwave.

    Property amenities


    • Indoor swimming pool
    • Spa tub
    • Sauna


    • Free WiFi

    Parking and transport

    • Valet parking: AUD 45 per day (in/out privileges)
    • Return airport shuttle (surcharge)

    Family friendly

    • Free cot/infant bed

    Food and drink

    • Microwave
    • Coffee/tea maker
    • Electric kettle
    • Cookware/dishes/utensils


    • Buffet breakfast available for a fee daily 6:30 AM–10 AM: AUD 32.00 per person
    • 1 restaurant
    • 1 bar
    • Minibar
    • 24-hour room service


    • Premium bedding
    • Down comforter
    • Linens provided
    • Rollaway/extra beds: AUD 60.0 per night


    • Shower only
    • Towels provided
    • Slippers
    • Hairdryer
    • Bathrobes
    • Designer toiletries

    Living spaces

    • Sitting area


    • 40-inch LCD TV with cable service
    • DVD player

    Outdoor areas

    • Terrace
    • Garden


    • Dry cleaning/laundry service
    • Laundry facilities

    Work spaces

    • Business centre
    • Computer station
    • Desk

    Climate control

    • Air conditioning
    • Heating


    • No pets allowed


    • Lift
    • Roll-in shower
    • In-room accessibility
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Designated smoking areas

    Services and conveniences

    • Concierge services
    • Tour/ticket assistance
    • Daily housekeeping
    • Multilingual staff
    • Iron/ironing board
    • Luggage storage
    • Blackout curtains
    • Safe at front desk
    • Laptop-compatible safe
    • Free newspapers

    Location highlights

    • On the river
    • Near a metro station
    • Near a train station
    • In the shopping district
    • In the entertainment district

    Things to do

    • Fitness centre
    • Golf nearby
    • Hiking/biking trails nearby
    • Bike rentals nearby


    • 109 rooms
    • 26 floors
    • 1 building

    Nearby things to do




    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, amenities

    Super comfy bed and spacious well laid out apartment. It’s in an amazing location for southbank food and shopping,

    Stayed 3 nights in Dec 2019


    • Liked: Staff & service
    • Disliked: Property conditions & facilities, room comfort

    Underwhelming & Dated

    Underwhelming for a 5-star stay. Room overall was dated, particularly the bathroom with an awkward layout and narrow corner shower. No hair dryer provided in room. Valet parking at $45p/n quite pricey - No 5 minute check-in parking available without being blocked in by other cars in the tight valet drop off. Pool was closed for maintenance/refurbishment during our stay in December which was not communicated to us when booking or by staff at check-in, found out via a poster in the elevator. A less than ideal alternative arrangement was available for customers to use the pool at The Langham, a neighbouring hotel. Our package included the buffet breakfast which was nice however had limited options compared to similarly priced hotels. Breakfast wait staff attentive and friendly. Nice balcony with views of the Yarra and Flinders Street Station with easy access to Southgate shopping and restaurants. Left note on booking that we were celebrating our anniversary, was not acknowledged by staff. Overall a dated apartment/hotel, well below the standard for 5-star accommodation, location and view the only real redeeming factors - Struggle to see how it has such high reviews.

    Stayed 1 night in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Can only say it was excellent and excellent service.

    Stayed 1 night in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, amenities

    Plenty of room to move. Staff very friendly. Room service available if needed most if the day. Buffet breakfast was very pleasing. Will definetley stay again.

    Stayed 5 nights in Nov 2019


    • Liked: Amenities, property conditions & facilities
    • Disliked: Cleanliness

    Fantastic location but it was quite noisy and our room was the cleanest.

    Stayed 2 nights in Nov 2019

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