2 Sep 2017 by Guest Service
Dear Chris, Thank you for giving us an excellent rating. I am so glad to hear that you enjoyed your stay with us and that you appreciate the location, the room, the view to the Zocalo, the Terraza restaurant, the breakfast, the lunch and the service given by our staff. We would love to have you again in Gran Hotel Ciudad de México. Best regards,
2 Oct 2019 by Guest Service
Dear guest, Thank you for choosing Gran Hotel Ciudad de México and for taking the time to share your important feedback . We are glad to know you enjoyed the location that allowed you to discover many tourist attractions in the downtown. We hope to welcome you back so soon. Best wishes,
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. Public spaces have free WiFi. There's an onsite 24-hour business centre. Event space at this hotel measures 7804 square feet (725 square metres) and includes conference rooms. A fitness centre, a rooftop terrace, and tour or ticket assistance are also featured at the luxury Gran Hotel Ciudad De Mexico. For a fee, parking is available. For a fee, the property may offer extended parking privileges after check-out. This 4.5-star Mexico City hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge)
Gran Hotel Ciudad De Mexico offers 60 forms of accommodation with minibars and a safe. 50-inch Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
The hotel hosts a free manager's reception on selected days.
Cafe Ciudad de Mexico – This restaurant only serves breakfast. Guests can enjoy drinks at the bar.
La Terraza – This restaurant specialises in Mexican cuisine and serves brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Room service (during limited hours) is available.
Recreational amenities at the hotel include a fitness centre.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers health screenings for COVID-19 onsite for a surcharge.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.