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3.5 out of 5

"Had to ask 3 times for an extra pillow, then received a towel instead! Left luggage with them at 8am which was helpful but then had to wait until 2 to ... " More

By a verified traveller on Sun 01 Mar 2020

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Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
£23* Per night/room 19 Jun - 20 Jun

Hotel Description

Our customers tell us they can't get enough of Hotel Castropol's great location. During your stay, you're just a quick walk from Zocalo. You'll find features such as free WiFi in public areas and free valet parking, plus a restaurant. This 3-star hotel has 80 rooms. Free WiFi and flat-screen TVs are available in all rooms.

  • All rooms offer flat-screen TVs, room service and premium bedding
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast offered for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have great things to say about the location and the clean guestrooms
  • Within a 10-minute walk of Zocalo and Palacio Nacional

Hotel Castropol ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Castropol

Everyone (3) Couples (1)
3 out of 5
Had to ask 3 times for an extra pillow, then received a towel instead! Left luggage with them at 8am which was helpful but then had to wait until 2 to access room with a queue of people. They could have staggered it a little as rooms must have been ready earlier. Food good.

Posted by , from Uk on 1 Mar 2020

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Comment from Hotel Management

3 Mar 2020 by María

Hello Jim , I am sorry we could not give you the room until check in time, and keeping your bags for free was not enough for you.

4 out of 5

Posted by on 28 Aug 2019

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4 out of 5
Siisti hotelli perusmukavuuksilla. Avulias henkilökunta. Mukava tunnelma.

Posted by on 28 Jan 2020

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3 out of 5
Der Aufzug scheint bereits einige Zeit nicht mehr zu funktionieren. Internet geht nicht im Zimmer, in der Lobby so langsam, dass man dauernd rausfällt. Die Lage ist sehr gut.

Posted by on 31 Oct 2019

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Comment from Hotel Management

1 Nov 2019 by María

Sehr geehrter Gast, wir freuen uns, Ihnen mitteilen zu können, dass unser Aufzug nur 2 Tage außer Betrieb war. Wir entschuldigen uns und bedanken uns für Ihre Besorgnis.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The business-friendly Hotel Castropol also features tour or ticket assistance, concierge services, and complimentary newspapers in the lobby. Free self parking and valet parking are available. This 3-star Mexico City hotel is smoke free.

  • 80 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Benito Juarez International Airport (MEX) (7.1 km / 4.4 mi)
  • Train station: Mexico City Buenavista Station (4.6 km / 2.9 mi)
  • Metro station: Pino Suarez Station (0.1 km / 0.1 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Hotel Castropol offers 80 forms of accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Maragatos – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 150.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Castropol

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: MXN 100 per person (approximately)
  • Rollaway bed fee: MXN 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Castropol Mexico City
  • Hotel Castropol
  • Castropol Mexico City
  • Hotel Castropol Hotel
  • Hotel Castropol Mexico City
  • Hotel Castropol Hotel Mexico City

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.