6 Sep 2017 by Quality Manager
Dear Rebecca, Thank you for taking the time to share your experience regarding your stay with us. We are happy to know you enjoyed our facilities and that the location of our property was convenient for you. We appreciate your feedback regarding the food. Corrective actions have been taken for it will not happen again. Please accept my sincere apologize for the inconvenience. We appreciate your preference and we hope you give us the opportunity to serve you once again. Your sincerely Sara Lizarraga
The following facilities or services will be unavailable from March 25 2021 to July 31 2021 (dates subject to change):
Marquis Reforma Hotel Spa offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a meeting room. A fitness centre, spa services, and a terrace are also featured at the luxury Marquis Reforma Hotel Spa. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4.5-star Mexico City hotel is smoke free.
Available in all rooms: Free WiFi , Wired Internet access (surcharge)
Available in some public areas: Free WiFi , Free wired Internet
Valet parking (surcharge)
Marquis Reforma Hotel Spa offers 209 forms of air-conditioned accommodation with iPod docking stations and minibars. LCD televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and designer toiletries. This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to noon.
Sikeiros Sports Piano Bar – On-site piano bar.
Los Canarios – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Cuchara de San Sebastian – This restaurant specialises in Spanish cuisine. Open selected days.
A la Parilla – On-site restaurant. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a sauna, a fitness centre and complimentary bicycles.
Guests aged under 18 years old are not allowed in the health club or fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Spa Marquis has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a spa tub.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of GBAC STAR Facility Accreditation (global expert) and Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.