31 Oct 2019 by Guest Relations
Thank you for staying with us and sharing your concerns. We are sorry our hotel did not meet all of your expectations. We agree there are areas within the hotel that are beginning to show their age. We have recently renovated some of the public areas and a number of guest rooms and will continue renovating and refreshing more rooms this year. Until all rooms are refreshed, our goal will be to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Thank you, Guest Relations
3 Sep 2019 by Guest Relations
Thank you for being our guest. We are pleased you enjoyed our convenient location to the beach, but it seems we missed meeting some of your expectations with our hotel. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Thank you, Guest Relations
Due to COVID-19, this property’s food and beverage options may be limited.
The property will be renovating from 1 February 2021 to 1 November 2022 (completion date subject to change). The following areas are affected:
During renovations, the hotel will make every effort to minimise noise and disturbance.
Ramada Plaza by Wyndham Marco Polo Beach Resort offers its guests a kids' pool, an outdoor pool, a steam room, and a fitness centre. You can enjoy a drink at the bar/lounge. There's an onsite business centre. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 17000 square feet (1579 square metres) and includes conference rooms. Multilingual staff, gift shops/news stands, and concierge services are also featured at the business-friendly Ramada Plaza by Wyndham Marco Polo Beach Resort. For a fee, parking is available. This 3-star Sunny Isles Beach hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed
Valet parking (surcharge)
Ramada Plaza by Wyndham Marco Polo Beach Resort offers 237 accommodations with a safe and free newspapers. Microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Sunny Isles Beach hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
Plunge Poolside Grill&Bar – On-site bar. Open daily.
Room service (during limited hours) is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness centre.
Guests aged under 18 years old are not allowed in the fitness facility.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt. Any deliveries received before or after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas for unvaccinated guests. Individually wrapped food options are available for breakfast.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
