9 Mar 2020 by Giulia
Dear Anon, I believe it cut off your review, but I will be responding in full. We are very sorry to read about all these negative comments that you experienced during your stay. You did stay with us for 18 days and not once was I or the other staff notified of these issues, and if we had been, we would've been more than happy to resolve them. In regards to it not being dark enough inside, we do have a couple of blackout curtains upon request that we would have gladly setup for you. As for the noise, my responsibility is to communicate with guests who are being rowdy and tell them to please be quiet and respect the other guests trying to enjoy their vacation. Even at 5am, this is a call that I can make on your behalf. No call and no message was sent to me about it. In regards to the cleaning, we receive nothing but compliments on the cleanliness of the apartment and the property in general. My housekeepers carried out standard cleaning procedures throughout the entirety of your stay(including sweeping and mopping the floors), but if it was not often enough, they would have done it more often. I apologize for the inconvenience, but some of them were out of our control. Your feedback is greatly appreciated and possible solutions are being taken into action. Next time, do not hesitate to bring these issues to our attention immediately!
Sobe Lux offers its guests a front desk safe. The front desk is open around the clock.
Available in all rooms: Free WiFi
Sobe Lux offers 8 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottles of water. This individually decorated and furnished accommodation has separate sitting areas. Accommodation at this 3.5-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. 43-inch Smart televisions come with cable channels and Netflix. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
There is no front desk at this property. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Guests can access their accommodation through a private entrance.
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.