24 Jan 2020 by Departamento de Operaciones
Dear Guest, Thank you for taking the time to share your feedback about your recent experience on our Hotel Cordial Mogán Playa on Ebookers. We are pleased that our location, pool and staff met your expectations. Our team strive to offer an excellent service and comments like yours motivate them to keep doing their best. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short with our gastronomy, thus we would like to apologize. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Departamento de Operaciones beCordial Hotels & Resorts
As a guest of Hotel Cordial Mogán Playa, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 3 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces. Event space at this hotel measures 4950 square feet (460 square metres) and includes conference rooms. A kids' pool, a hot tub, and a fitness centre are also featured at the family-friendly Hotel Cordial Mogán Playa. Self parking is free. Smoking is allowed in designated areas at this 4-star Mogan hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hotel Cordial Mogán Playa offers 487 accommodations with DVD players and minibars. Rooms open to furnished balconies. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Guests are served a free buffet breakfast daily.
Tamarona – This restaurant serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).
Los Guayres – This fine-dining restaurant specialises in fusion cuisine and only serves dinner. 1-star Michelin rating. Reservations are required. Open selected days.
La Fula – This poolside bar specialises in regional cuisine and only serves lunch. Open daily.
La Sama – This poolside buffet restaurant only serves lunch. Open daily.
Fataga – On-site bar. Open daily.
A complimentary food shopping service is offered and room service (during limited hours) is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.
Guests aged under 18 years old are not allowed in the hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Inagua has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property enforces a smart-casual dress code during dinner at all dining venues. Sleeveless clothing, shorts, and beach sandals are not permitted.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.