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4.2 out of 5

"The location is ideal and the balconies are massive. " More

By a verified traveller on Fri 01 Jul 2022

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Standard Apartment, 1 Bedroom (Sunsuite / 2 adults)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£55* Per night/room 12 Oct - 13 Oct

Superior Apartment, Hot Tub (Terazamar / 2 adults)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Apartment, 1 Bedroom (Sunsuite / Upper Floor / 3+1)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Apartment, 1 Bedroom (Sunsuite / Upper Floor / 1 adult)

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Royal Apartment, Balcony, Partial Sea View (2 adults)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Apartment, 1 Bedroom (Sunsuite / 1 adult)

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Hotel Description

During your stay at Servatur Terrazamar Suite & Sun Suite, you're just a quick walk from Puerto Rico Shopping Center. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.

  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a free children's club, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a playground and racquetball/squash
  • Just a 5-minute drive from Amadores Beach and 14 minutes from Mogan Port
  • Airport shuttle service available for a fee

Servatur Terrazamar Suite & Sun Suite ratings based on 9 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Servatur Terrazamar Suite & Sun Suite

Everyone (4) Couples (3)
5 out of 5
The location is ideal and the balconies are massive.

Posted by on 1 Jul 2022

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Comment from Hotel Management

22 Jul 2022 by Servatur Terrazamar & Sun Suite

Dear Debra, Thank you very much for your kind words, we are delighted to see that you have enjoyed your stay at Servatur Terrazmar & Sun Suite. We hope to welcome you again soon, remember that we are at your disposal. Kind regards

5 out of 5
As regular clients of this complex, we had originally booked the Royal apartments back in February using a refund from a cancelled stay in May 2020 but when we arrived in September, the Royal complex was temporarily closed so we were allocated an end of block upper level apartment in the SunSuite apartments instead. We have stayed in the SunSuites before and like them too but you get free TV in the Royals so we asked reception about that and they quickly sorted it out so that we didn't have to pay for it like you normally do staying in the Sunsuites. The one small issue was that the bottom Terrazamar gate was locked until our second week there so we could not use the lower level Terrazamar block lifts to get down to and back from the commercial centre level for the first week. It meant having to use a long flight of steps down the road instead which was difficult for my wife, who has arthritis in her right knee, to cope with. The Royal apartments re-opened the day we left in October. Purely coincidental though.

Posted by on 12 Oct 2021

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Comment from Hotel Management

13 Oct 2021 by Servatur Terrazamar Sun Suite

Dear R, Thank you so much for rating Servatur Terrazamar Sun Suite with a 5/5. It means you enjoyed your stay with us, which makes us very happy. Thank you very much for your wonderful review. This works as a huge motivation for Servatur staff. We are sorry that your experience was not fully satisfactory. Due to the covid situation, we had some buildings closed. On other hand, we hope to be your next option on your next holidays. It would be a pleasure to help you with everything you need. Kind Regards Servatur Terrazamar Sun Suite

4 out of 5
Stayed in royal suite, big size room and huge balcony with great views. Should have put more signs as to where to check in and how to get to reception etc. Staff was very nice and polite.

Posted by on 29 Oct 2019

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Comment from Hotel Management

29 Oct 2019 by Terrazamar & Sun Suite

Dear Ebookers, First of all, we would like to thank you for taking your time to value your experience at Servatur Terrazamar & Sun Suite. We love to see that you have enjoyed your stay, the comfort of our beds and the friendly treatment of our staff. We will take into account the instructions you have made to improve our service every day. We remind you that we are available 24 hours a day, 365 days a year. Kind regards Servatur Terrazamar & Sun Suite

4 out of 5
Liked the location near to everything .Balcony size amazing spotless clean all over very good .Would have no problem telling friends

Posted by on 9 Sep 2019

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Comment from Hotel Management

29 Sep 2019 by Sunsuite Reception

Dear Anoymous Thank you very much for your review about the room balcony. Please remember we will be happy to help you and your friends in your future bookings Kind regards

4 out of 5
Nice location, friendly stuff and the terrace that made hotel specially nice.

Posted by , from Slovenia on 8 Oct 2018

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4 out of 5
Perfect for a relaxing week in the sunshine 😎 Balconies are so spacious and pool areas are fab.

Posted by , from Port Glasgow on 19 Sep 2018

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4 out of 5

Good hotel spotless clean and close to all the act

Would have rated higher only for pool was closed,work was being carried out on it. Had use of pool in sun suite though but was a bit of a treck to it.

Posted by , from Ireland on 27 Sep 2017

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4 out of 5

Huge terraces

2nd time here, lovely spacious apartment with separate kitchen, huge terraces and fine big bedroom with lots of wardrobe space

Posted by on 9 May 2017

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4 out of 5
Die Unterkunft ist gut gelegen und man gelangt innert etwa 10 Minuten zu Fuss zum Stand. Dieser ist ebenfalls sehr sauber und schön. Das Hotel ist sehr sauber und die Ausstattung der Appartements ist ausreichend (Kühlschrank, Herd, Kochutensilien). Die Klimaanlage und der TV müsen allerdings extra bezahlt werden. Die Terasse hingegen ist sehr gross und bietet einen Tisch mit Stühlen, sowie Liegen. Alles in allem kann ich das Hotel empfehlen, vor allem die Preisleistung stimmt.

Posted by on 16 Sep 2019

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Comment from Hotel Management

29 Sep 2019 by Sunsuite reception

Dear Anonymous Thank you very much for taking your time to help us improve. Thank you for your nice words and your positive review about the location and facilities of he hotel. Please remember that our staff will be happy to assist you in your future bookings.

About the Servatur Terrazamar Suite & Sun Suite

Location Avda. De las Palmeras s/n, Mogan, Gran Canaria 35130

Property Features

Servatur Terrazamar Suite & Sun Suite offers its guests 2 outdoor swimming pools, an outdoor tennis court, a seasonal outdoor pool, and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A terrace, a free kid's club, and tour or ticket assistance are also featured at the family-friendly Servatur Terrazamar Suite & Sun Suite. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 3-star Mogan hotel is smoke free.

  • 306 guestrooms or units
  • 8 levels
  • 2 buildings
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Separate living room
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Servatur Terrazamar Suite & Sun Suite offers 306 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Beds feature down duvets. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. This Mogan hotel provides complimentary wireless Internet access. Digital televisions are provided. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Private balcony
  • Separate bedroom
  • Television
  • Digital channels
  • Fridge (full size)
  • Microwave
  • Stovetop
  • Coffee maker
  • Kitchenware
  • Down blanket
  • Shower
  • Housekeeping (limited)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Blackout curtains
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 10:00 AM.

On-site venue – restaurant. A children's menu is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Motor boating nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Playground on site
  • Racquetball/squash on site
  • Bicycle rentals nearby
  • Personal motor watercraft nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Servatur Terrazamar Suite & Sun Suite offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. A shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 9.50 for adults and from EUR 4.75 for children
  • Airport shuttle fee: EUR 50 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Servatur Terrazamar Suite
  • Servatur Terrazamar Suite Sun Suite
  • Servatur Terrazamar Suite Sun Suite Aparthotel Mogan
  • Servatur Terrazamar Suite Sun Suite Mogan
  • Servatur Terrazamar Sun Suite
  • Sun Suite Terrazamar
  • Terrazamar Suite
  • Servatur Terrazamar Suite Sun Suite Hotel Mogan
  • Servatur Terrazamar Suite Sun Suite Hotel
  • Servatur Terrazamar Suite & Sun Suite Hotel
  • Servatur Terrazamar Suite & Sun Suite Mogan
  • Servatur Terrazamar Suite & Sun Suite Hotel Mogan

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.