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"The hotel is OK, the location is great but a few things need sorting, the wifi could be better, it drops every couple of minutes, and the rooms could ... " More

By a verified traveller on Tue 10 Apr 2018

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Deluxe Room, Garden View

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£215* Per night/room 27 Oct - 28 Oct

Deluxe Room Sea Side

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room Ocean Front

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Neptune Palm Beach Boutique Resort & Spa All Inclusive, you're just a quick walk from Diani - Chale Marine National Park and Reserve. Free breakfast, free WiFi in public areas and free self-parking are available. This 4.5-star hotel has 60 rooms. All rooms offer free WiFi and balconies/patios.

  • Air-conditioned rooms with balconies or patios, flat-screen TVs and fridges
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a coffee shop, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Treat yourself to manicures and pedicures, body scrubs or facials at 5enses Sea Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts
  • Steps from Diani - Chale Marine National Park and Reserve and 3 minutes on foot from Diani Beach
  • Free shopping centre shuttle service

Neptune Palm Beach Boutique Resort & Spa All Inclusive ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Neptune Palm Beach Boutique Resort & Spa All Inclusive

Everyone (1)
3 out of 5
The hotel is OK, the location is great but a few things need sorting, the wifi could be better, it drops every couple of minutes, and the rooms could be cleaner and some of the facilities such as showers should be updated. I was pleasantly surprised by their food which is quite good for an all inclusive. The kitchen staff were all very lovely and friendly.

Posted by on 10 Apr 2018

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About the Neptune Palm Beach Boutique Resort & Spa All Inclusive

Location Diani Beach, Diani Beach, 80400

All-inclusive Details

  • Gratuities included
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All non-motorised water sports included
  • Snorkelling included
  • Windsurfing included
  • Tennis included
  • Volleyball included
  • Miniature golf included
  • Premium/imported alcoholic beverages not included
  • Childcare not included
  • Activities/services from independent operators not included
  • Taxes included
  • All meals served buffet style
  • Room service not included
  • Local non-alcoholic beverages and soft drinks included
  • Surcharge for room service

Property Features

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Neptune Palm Beach Boutique Resort & Spa All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and scuba diving. Free breakfast is available daily. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a free kid's club, an outdoor pool and a children's pool. Free self parking is available. This 4.5-star Diani Beach hotel is smoke free.

  • 60 guestrooms or units
  • Buffet breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free shopping centre shuttle
  • Parking: Free self parking

Room Amenities

Neptune Palm Beach Boutique Resort & Spa All Inclusive offers 60 forms of accommodation with coffee/tea makers and a hairdryer. Rooms open to balconies or patios. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • In-room dining (limited hours)
  • Flat-screen television
  • Fridge
  • Coffee maker
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Desk
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 9:30 AM.

Mnazi Restaurant – This restaurant serves breakfast, lunch and dinner.

The Deck – This restaurant specialises in seafood and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Scuba diving on site
  • Golfing nearby
  • Windsurfing on site
  • Boat tours nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with hot springs/mineral springs, a sauna and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 2:00 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Neptune Palm Beach Boutique Resort & Spa All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: KES 195 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Neptune Palm Beach Boutique All Inclusive Ukunda
  • Neptune Palm Beach Boutique All Inclusive
  • Neptune Palm Beach Boutique Resort All Inclusive Ukunda
  • Neptune Palm Beach Boutique Ukunda
  • Neptune Palm & Inclusive Diani
  • Neptune Palm Beach Boutique Resort Spa All Inclusive
  • Neptune Palm Beach Boutique Resort & Spa All Inclusive Hotel

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.