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3.7 out of 5

"I stayed at Neptune Paradise Hotel and Spa - I was very delighted with the service. The smiling and friendly staff made my stay at the hotel very plea ... " More

By a verified traveller on Sun 24 Dec 2017

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Superior Room, Garden Area

Bed Count 1 Double Bed Maximum Occupancy 3 Max
£128* Per night/room 10 Sep - 11 Sep

Superior Room, Garden Area (Direct Garden Access)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Room, Oceanfront (Garden Access)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Room, Oceanfront

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they enjoy Neptune Paradise Beach Resort & Spa 's good location. During your stay, you're just a quick walk from Diani Beach. Free breakfast, free WiFi in public areas and free self-parking are available. This 4-star resort has 92 rooms. All rooms offer balconies/patios and TVs.

  • Air-conditioned rooms with balconies or patios, TVs and fridges
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at Peponi, a buffet restaurant that serves international cuisine
  • Take a swim in the outdoor pool
  • Treat yourself to body scrubs, body wraps or body treatments at 5enses Sea Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a playground and volleyball
  • Guests speak favourably about the location and the helpful staff
  • Steps from Diani - Chale Marine National Park and Reserve and 4 minutes on foot from Diani Beach

Neptune Paradise Beach Resort & Spa ratings based on 3 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Neptune Paradise Beach Resort & Spa

Everyone (1)
2 out of 5
Beautiful looking. Clean pools. Friendly and welcoming staff. Amazing white sand beach. Aggressive monkeys. Appalling food hygiene - got ill on 2nd day. Left on 4th morning when I was well enough to travel. Hot food not actually hot. Orange juice watered down so it was a pale yellow colour. Flies everywhere in the food pavilion in and around the buffet. A lot of food not covered. Salads etc not kept in cool cabinet, just out in the open. Tablecloths filthy and not changed while we were there. Ridiculous pre booking required for pizzeria including ordering food 24 hours in advance.

Posted by on 26 Jun 2019

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5 out of 5

Awesome location and Excellent Service

I stayed at Neptune Paradise Hotel and Spa - I was very delighted with the service. The smiling and friendly staff made my stay at the hotel very pleasant. The range of activities available on site makes are fun and make the time fly by fast. I had a great time at the hotel and would definitely recommend it to all my friends and family. Thank you Staff of Neptune Hotel for making my holiday awesome.

Posted by , from London on 24 Dec 2017

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4 out of 5

All inclusive Hotel am weissen Sandstrand

Pros: Die freundliche, zuvorkommende Bedienung war wirklich aussergewöhnlich. Auch die stilvolle Bungalow-Anlage bettet sich gut in die Landschaft ein.
Cons: Das WiFi liess leider zu wünschen übrig. Ausser im Bungalow/Zimmer und vielleicht noch in der Nähe der Reception konnte man sich kaum einloggen.
Location: Das Hotel liegt an einem lange, breiten weissen Sandstrand. Mit dem TukTuk gelangt man für wenig Geld zum lokalen Markt oder Shopping-Center.
Die Hotelanlage ist gepflegt und liegt an einem weissen, breiten Sandstrand. Der Service ist für afrikansiche Verhältnisse effizient und auch äusserst herzlich und zuvorkommend. Wir hatten All Inclusive gebucht und das Essen war abwechslungsreich. Es gab für jeden Geschmack immer etwas, frische Gemüse, Salate und verschiedene Fleischsorten. Wir haben uns sehr wohl gefühlt und kommen gerne wieder!

Posted by , from Zürich, Schweiz on 22 Mar 2018

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About the Neptune Paradise Beach Resort & Spa

Location Diani Beach Road, Diani Beach, Diani Beach, 80400

All-inclusive Details

  • Surcharge for premium or imported alcoholic beverages
  • All meals served buffet style
  • Local beverages and soft drinks only
  • All food and beverages included

Property Features

Neptune Paradise Beach Resort & Spa offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and A bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. A kids' pool, a library, and a terrace are also featured at the business-friendly Neptune Paradise Beach Resort & Spa . Free self parking is available. This 4-star Diani Beach resort is smoke free.

  • 92 guestrooms or units
  • 4 dining venues
  • 2 bars by the pool
  • Buffet breakfast (free)
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts -2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Fridge
  • Free cots/infant beds


Available in some public areas: Free WiFi


Free self parking


  • Airport: Mombasa (MBA-Moi Intl.) (48.7 km / 30.3 mi)
  • Parking: Free self parking

Room Amenities

Neptune Paradise Beach Resort & Spa offers 92 forms of accommodation with a safe and a hairdryer. Rooms open to balconies or patios. Business-friendly amenities include desks and telephones. Fridges and coffee/tea makers are provided. Bathrooms include a shower. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Television
  • Fridge
  • Coffee maker
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Desk
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 9:30 AM.

Peponi – This buffet restaurant specialises in international cuisine and serves lunch and dinner.

Olive Kitchen – Overlooking the pool, this restaurant serves lunch and dinner. Open daily.

Deck Restaurant – Overlooking the ocean, this restaurant only serves dinner. Open daily.

Jungle Restaurant – This poolside restaurant serves lunch, dinner and light fare. Open daily.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Playground on site
  • Golfing nearby
  • Scuba diving on site
  • Beach volleyball on site
  • Windsurfing on site

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with hot springs/mineral springs, a sauna and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot springs/mineral springs in spa
  • Massages

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Neptune Paradise Beach Resort & Spa


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No lifts
  • Service animals not allowed


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Beach Resort Paradise
  • Neptune Paradise Beach
  • Neptune Paradise Beach Resort All Inclusive Ukunda
  • Neptune Paradise Beach Ukunda
  • Neptune Paradise Resort
  • Neptune Paradise & Spa Diani
  • Neptune Paradise Beach Resort & Spa Resort
  • Neptune Paradise Beach Resort Spa All Inclusive
  • Neptune Paradise Beach Resort & Spa Diani Beach
  • Neptune Paradise Beach Resort & Spa Resort Diani Beach

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.