9 May 2019 by Thalassa Hotels Management
Dear Guest, We thank you for the time dedicated to share your experience. It is with regret that we receive your comment. Our hotel is in fact highly sought after and appreciated by our many guests for their spacious rooms, numerous facilities, location and excellent service. Your impressions allowing us to identify and correct the details that you mention and that deserve our attention, we will not fail to take into consideration your remarks. We hope to have the opportunity again to receive you, to offer you the service that characterizes us.
15 Nov 2017 by Anis Ben Slama
Thanks for staying with us, we will adress this directly in order to ensure the utmost customers' satisfaction
13 Dec 2017 by E.Commerce Manager
We thank you that you have written your feedback and we apologise as your experience in our hotel had not been as expected. In this respect, we will address this immediately to avoid future and similar complaints, in addition, we would be very happy to reinvite you again to our hotel and win back your confidence. Thanks again, and looking to see you again.
5 Dec 2016 by Anis Ben Slama
Nous vous remercions pour votre commentaire et nous espérons que vous avez bien apprécier votre séjour au sein de notre établissement. concernant le wi-fi, nous allons aborder ce problème afin d'améliorer le service internet et de guarantir la satisfaction pour tous nos clients :)
All-inclusive room rates at Royal Thalassa Monastir are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at Royal Thalassa Monastir are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Royal Thalassa Monastir, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, A beach bar, and A poolside bar. WiFi and wired Internet are free in public spaces. This Art Deco hotel also offers a free kid's club, a kids' pool and a seasonal outdoor pool. Limited free parking is available on a first-come, first-served basis. The property offers extended parking privileges. Smoking is allowed in designated areas at this 5-star Monastir hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired Internet
Free self parking , RV, bus, truck parking (surcharge) , Parking (limited spaces) , Free parking nearby
Royal Thalassa Monastir offers 280 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Select Comfort beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Monastir hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided.
Guests are served a free self-service breakfast daily from 6:30 AM to 10:00 AM.
CHEFS MARKET – Overlooking the pool and garden, this buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
MONA – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.
2 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness centre and a kids' pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
SPA has 4 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.