9 May 2019 by Thalassa Hotels Management
Dear Guest, We thank you for the time dedicated to share your experience. It is with regret that we receive your comment. Our hotel is in fact highly sought after and appreciated by our many guests for their spacious rooms, numerous facilities, location and excellent service. Your impressions allowing us to identify and correct the details that you mention and that deserve our attention, we will not fail to take into consideration your remarks. We hope to have the opportunity again to receive you, to offer you the service that characterizes us.
15 Nov 2017 by Anis Ben Slama
Thanks for staying with us, we will adress this directly in order to ensure the utmost customers' satisfaction
13 Dec 2017 by E.Commerce Manager
We thank you that you have written your feedback and we apologise as your experience in our hotel had not been as expected. In this respect, we will address this immediately to avoid future and similar complaints, in addition, we would be very happy to reinvite you again to our hotel and win back your confidence. Thanks again, and looking to see you again.
5 Dec 2016 by Anis Ben Slama
Nous vous remercions pour votre commentaire et nous espérons que vous avez bien apprécier votre séjour au sein de notre établissement. concernant le wi-fi, nous allons aborder ce problème afin d'améliorer le service internet et de guarantir la satisfaction pour tous nos clients :)