11 Jan 2019 by Alaina Watts (Assistant Community Manager)
Dear Guest, We appreciate the review. Thank you for vacationing with us and we are happy that we provided a place for you to find complete relaxation and true comfort. Please continue to support the Palladium brand and we hope to see you again soon.
5 Jun 2017 by Management
Dear KJ: We thank you for having stayed at our resort and giving us the opportunity to host you. We regret to learn that you were not satisfied with the meals provided and you were not impress with the services provided by some of our staff. Our team members are properly trained by our Human Resources department, and we sincerely apologize for the lack of proper services by those who deviate from the standards. We would have hope that this information was communicated to us while you were on property. We look forward to your next visit so you may witness all the improvements.
29 Nov 2018 by Alaina Watts (Assistant Community Manager)
Dear Guest, Thank you for rating our resort. We are happy that you had a great time and that most of your time here was flawless. We hope to see you again.
30 Nov 2017 by Management
Lieber Enes, Vielen Dank für Ihren Aufenthalt in unserem Hotel und für Ihr Feedback. Wir entschuldigen uns für das Problem mit dem WLAN und freuen uns auf Ihren nächsten Besuch, damit Sie alle möglichen Verbesserungen miterleben können.
The following facilities or services will be unavailable from September 9 2020 to June 1 2021 (dates subject to change):
The property is closed between 04 April and 09 July.
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorised water sports are included.
Grand Palladium Jamaica Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Jamaica Resort & Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars, and 17 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a free kid's club and a kids' pool. Smoking is allowed in designated areas at this 4-star Lucea property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Grand Palladium Jamaica Resort & Spa All Inclusive offers 540 forms of accommodation which are accessible via exterior corridors and feature iPod docking stations and a safe. Rooms open to balconies. This accommodation is furnished with king sofa beds. Beds feature down comforters. 32-inch Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower with a jetted bath, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Mo Bay – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Chez Bubba – Overlooking the garden, this steakhouse specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
The Blue Lagoon – This poolside buffet restaurant specialises in international cuisine and only serves lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Bhogali – Overlooking the ocean and pool, this theme restaurant specialises in Indian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
El Agave – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Zentropia has 9 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.