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4.5 out of 5

"It was disappointing that the VIP status of the property and my platinum status weren't recognised at check in - I had to call to customer service at ... " More

By a verified traveller on Wed 04 Sep 2019

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Hotel Description

Our customers tell us that they can't get enough of the sightseeing around Portola Hotel & Spa at Monterey Bay. During your stay, you'll be connected to the convention centre and just a quick walk from Fisherman's Wharf. You'll find features such as 3 restaurants, 2 bars and a full-service spa. This 4-star resort has 379 rooms over 7 floors. Each room includes amenities such as a pillowtop bed and an LCD TV.

  • All rooms offer pillowtop beds, LCD TVs and fridges
  • Enjoy Californian cuisine at Jacks Monterey, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to manicures and pedicures, body treatments or body scrubs at Spa on The Plaza
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre and a steam room
  • Guests have great things to say about the local sightseeing and the beach
  • Just a 4-minute walk from Fisherman's Wharf and 12 minutes on foot from Monterey Bay
  • Pets welcome for a fee (restrictions apply)

Room, 2 Double Beds (Portola)

Bed Count 2 Double Beds Maximum Occupancy 4 Max
£124* Per night/room 15 Mar - 16 Mar

Room, 1 King Bed (Partial View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (Portola)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Partial View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Run of House

Bed Count 1 Single Bed Maximum Occupancy 2 Max

Room, 2 Double Beds (Courtyard)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Portola Hotel & Spa at Monterey Bay ratings based on 4 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Portola Hotel & Spa at Monterey Bay

Everyone (1) Couples (2) Family (1)
4 out of 5
It was disappointing that the VIP status of the property and my platinum status weren't recognised at check in - I had to call to customer service at the hotel once checked in to obtain the VIP card.

Posted by on 4 Sep 2019

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5 out of 5

Great hotel, convenient and comfortable

Stayed here with the family. Very comfortable rooms and convenient for our kayaking trip. Easy to find. We enjoyed the pool and spa. Only problem was the noise from the street outside our rooms - some very noisy pedestrians shouting as we were trying to get to sleep.

Posted by , from UK on 22 Aug 2017

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5 out of 5

Holiday

We love Monterey, we have been before and stayed at the same hotel. We chose it and and like it very much because it is a very nice hotel and for it's great proximity. It is in the heart of the bay in walking distance to every amenity and has everything for a great stay. I can well recommend it. Great hotel!

Posted by on 29 Jun 2015

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4 out of 5

Hotellin aamiainen

Aamiainen oli erinomainen, tosin aika kallis. Henkilökunta ystävällistä.

Posted by on 26 Dec 2014

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About the Portola Hotel & Spa at Monterey Bay

Location Two Portola Plaza, Monterey, CA 93940

Renovations + Closures

The property will be renovating from 11 November 2019 until 30 April 2020 (completion date subject to change). The following areas are affected:

  • Guestrooms

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

Portola Hotel & Spa at Monterey Bay offers its guests a full-service spa, an outdoor pool, and a steam room. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee. You'll find a business centre on site. Event space at this resort measures 60000 square feet (5574 square metres) and includes conference rooms. A 24-hour fitness centre, spa services, and a terrace are also featured at the business-friendly Portola Hotel & Spa at Monterey Bay. Parking is available for a fee. This 4-star Monterey resort is smoke free.

  • 379 guestrooms or units
  • 7 levels
  • 9 buildings
  • 3 dining venues
  • 2 bars or lounges
  • 60000 sq ft of conference space
  • 5574 sq. m of conference space
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers for purchase
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Monterey, CA (MRY-Monterey Peninsula) (5.4 km / 3.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Portola Hotel & Spa at Monterey Bay offers 379 forms of accommodation with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. This Monterey resort provides wired and wireless Internet access for a surcharge. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Heating
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.

Jacks Monterey – This restaurant specialises in Californian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Peters B's Craft Brewery – Overlooking the garden, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

The Club Room – This restaurant only serves breakfast. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the resort include an outdoor pool, a steam room and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Spa on The Plaza has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a steam room.

The spa is open daily.

  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pets

  • Pets: USD 50 per accommodation, per night (maximum USD 100 per stay)
  • Maximum 2 per room (weight limit: 150 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Car not required
  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • 1 per cent destination fee will be charged.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 22.95 for adults and USD 7.99 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self-parking fee: USD 21.00 per day (in/out privileges)
  • Valet parking fee: USD 25.00 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per night (maximum USD100 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Portola
  • Monterey Bay Portola Hotel
  • Portola Hotel
  • Portola Hotel Monterey Bay
  • Portola Monterey Bay
  • Portola Hotel And Spa At Monterey Bay
  • Portola
  • Portola Hotel Monterey Bay
  • Portola Hotel Spa at Monterey Bay
  • Portola & At Monterey Monterey
  • Portola Hotel Spa at Monterey Bay
  • Portola Hotel & Spa at Monterey Bay Resort
  • Portola Hotel & Spa at Monterey Bay Monterey
  • Portola Hotel & Spa at Monterey Bay Resort Monterey

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.