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4.2 out of 5

"Housekeeping needs to be improved as besides the bed and toilet the rest of the room was not cleaned. Water was not replaced unless asked for. " More

By a verified traveller on Tue 16 Jul 2019

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Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£48* Per night/room 31 Oct - 1 Nov

Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room (PlayerPad Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room (Plus Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Pentahotel Moscow, Arbat. During your stay, you're just a quick walk from Arbat Street. Free WiFi in public areas, a restaurant and a 24-hour gym are available. Built in 1968, this 4-star hotel has 228 rooms over 12 floors. Each room includes amenities such as free WiFi and a Smart TV.

  • Air-conditioned rooms with iPod docking stations, sitting areas and 24-hour room service
  • Free WiFi
  • Enjoy international cuisine while dining at Loft
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include 4 meeting rooms, conference space and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Arbat Street and 8 minutes on foot from Lotte Plaza
  • Pets welcome for a fee

Pentahotel Moscow, Arbat ratings based on 11 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pentahotel Moscow, Arbat

Everyone (5) Couples (4) Family (1)
4 out of 5
Housekeeping needs to be improved as besides the bed and toilet the rest of the room was not cleaned. Water was not replaced unless asked for.

Posted by on 16 Jul 2019

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Comment from Hotel Management

24 Jul 2019 by Ismail Sadraev

Dear Guest, Thank you for a review. We apologize for inconvenience with Housekeeping service. We always try to keep all our services in a high level. Your review been passed to HK manager and she will do her best to avoid this situations in future. Hope to see you soon!

4 out of 5
Sijainti oli erittäin hyvä, nähtävyyksistä suurin osa kävelyetäisyydellä. Huoneen ja kylpyhuoneen koko, sisustus ml vuode olivat toimivia. Vedenkeitin ja kahvikone mukavia, lisäsivät viihtyvyyttä. Ikkunoiden ja metallisten ikkunapuitteideko kautta johtuva kylmä aiheutti sisällä vetoa, pakkasilla saattaa jopa alentaa huonelämpötilaa. Paloturvallisuudesta vastaavaa henkilöä ei ollut palohälytyksen sattuessa, muutenkin tilanne vaikutti täysin hallitsemattomalta.

Posted by , from Helsinki on 28 Dec 2019

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Comment from Hotel Management

9 Jan 2020 by Ismail Sadraev Front Office Manager

Dear Joulu2019 , Thank you for choosing pentahotel, Moscow for your stay. We are happy to receive such a good review from you. It is a pleasure for us to get such appreciation, especially of our location. Please accept my sincere apologies for this small flaws. I have already informed our management about this case, we will do our best to avoid such a situation in the future. We will be glad to welcome you back any time your plans lead you to Moscow and hope to make your stay more comfortable. Best Regards

4 out of 5
Toller Ausblick und schöne Einrichtung, nettes Personal.

Posted by on 28 Sep 2019

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Comment from Hotel Management

15 Oct 2019 by Ismail Sadraev Front Office Manager

Dear Anonymous, Thank you for choosing pentahotel, Moscow for your stay. We are happy to receive such a good review from you. It is a pleasure for us to get such appreciation, especially of our location, staff and our hospitality. We are constantly working to improve our quality of service to ensure the best experience for our guests. We hope to welcome you back one day.

3 out of 5
Hotelli sijaitsee mainiolla paikalla. Sekä ihan naapurissa että kävelykaduksi muutetulla Old Arbatilla on ravintoloita ja baareja. Metroasemalle muutama minuutti ja sen vierestä lähtee myös mm. kaupungin kiertoajeluita. Hotelli on melko uusi ja ”hipsterihenkinen”. Hotellin vastanotto, aulabaari ja 24/7 ruokaravintola löytyvät 3. kerroksesta samasta paikasta. Aamiainen yhdistää paikallista ja länsimaista ruokaperinnettä. Tilat olivat siistit. Henkilökunta oli mukavaa, mutta joissain tilanteissa kansainvälisen hotellin henkilökunnalta olisi odottanut hieman parempaa kielitaitoa. Esimerkiksi jos on varattu parisänky, mutta sellaista ei ole, voisiko sen kertoa sisäänkirjautuessa kun varaus on yhdessä käyty läpi, eikä odottaa, että asiakkaat palaavat respaan? Pidimme omituisena sitä, ettei kukaan halunnut kertoa kiertoajelubussin pysäkin paikkaa (joka oli 50m päässä, kysyimme kahtena päivänä asiaa 3 eri respatyöntekijältä) tai sitä, missä on lähin taksitolppa. Se on jotakuinkin vinottain vastapäätä hotellia.

Posted by on 26 Sep 2019

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Comment from Hotel Management

15 Oct 2019 by Ismail Sadraev Front Office Manager

Dear Anonymous, Thank you for choosing pentahotel, Moscow for your stay. We are happy to receive such a good review from you. It is a pleasure for us to get such appreciation, especially of our location, staff, and our hospitality. We are constantly working to improve our quality of service to ensure the best experience for our guests. We hope to welcome you back one day.

4 out of 5
Très bon établissement..(site , situation et confort)

Posted by on 25 Sep 2019

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Comment from Hotel Management

15 Oct 2019 by Ismail Sadraev Front Office Manager

Dear Anonymous, Thank you for choosing pentahotel, Moscow for your stay. We are happy to receive such a good review from you. We will be glad to welcome you back any time your plans lead you to Moscow.

5 out of 5
Es war alles Perfekt nahe Lage zum Kremel Freundliches Personal Ruhiges Zimmer gites Essen.

Posted by on 18 Sep 2019

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Comment from Hotel Management

20 Sep 2019 by Ismail Sadraev

Dear Guest, Thank you for a kind review. We are happy to know, that you enjoyed so many aspects of our hotel. We hope to see you back anytime soon!

4 out of 5

Posted by on 7 Sep 2019

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Comment from Hotel Management

8 Sep 2019 by Ismail Sadraev

Dear Anonymous, Thank you for a good marks! We hope to see you back anytime soon!

5 out of 5

Posted by on 29 Apr 2019

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Comment from Hotel Management

7 May 2019 by Ismail Sadraev

Dear Guest, Thank you for a great review! We can’t wait to see you back in pentahotel Moscow, Arbat!

3 out of 5
Sijainti on hyvä, hotelli on uudehko. Henkilökunnasta valtaosa kuin työharjoittelussa, aamupalan yhteydessä siisteydessä heillä vielä harjoiteltavaa. Huonesiivouksessa imuria ei paljon käytetty. Parinapäivänä huonetta ei siivottu ollenkaan..

Posted by on 23 Mar 2019

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Comment from Hotel Management

2 Apr 2019 by Ismail Sadraev

Dear Guest, Let me appreciate for your review. We hope to see you soon in pentahotel, Moscow, Arbat

5 out of 5
Dieses neue Hotel im Herzen der Stadt kann ich mit ruhigem Gewissen weiterempfehlen. 1. Die Lage ist zentral und für die Ausflüge in die Stadt bestens geeigten. 2. Die Zimmer sind neue renoviert und groß geräumig. 3.Das Frühstücksbuffet und der Kaffee sind sehr gut. 4. Auf der 3-Etage in der Bar steht den Gästen ein Pool und PS4 kostenlos zur Verfügung. 5. Personal ist sehr freundlich und stets zuvorkommend. So mach Verreisen richtig Spass!

Posted by on 10 Feb 2019

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Comment from Hotel Management

20 Feb 2019 by Ismail Sadraev

Dear Anonymous, Thank you for such a great review and outstanding marks! We are very glad to know, that you enjoyed our rooms, breakfast, hotel facilities and great pentateam. We cant wait to see you back in pentahotels Moscow, Arbat! And we are totally agree with you! So mach Verreisen richtig Spass!

Renovations + Closures

The following facilities or services will be unavailable from October 25 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference rooms. A 24-hour fitness centre, a library, and multilingual staff are also featured at the family-friendly Pentahotel Moscow, Arbat. This 4-star Moscow hotel is smoke free.

  • 1 building
  • 228 guestrooms or units
  • 12 levels
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Built in 1968
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Pool or billiards table
  • Library
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Kievsky Station (2.9 km / 1.8 mi)
  • Metro station: Arbatskaya Station - Arbatsko - Pokrovskaya Line (0.8 km / 0.5 mi)

Room Amenities

Pentahotel Moscow, Arbat offers 228 forms of accommodation with iPod docking stations and MP3 docking stations. This accommodation offers separate sitting areas. 42-inch Smart televisions come with satellite channels. Bathrooms include a shower, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Sitting area
  • iPod dock
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Coffee maker
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

Loft – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Penta Lounge – This lobby lounge specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the health club or fitness facility without adult supervision.

  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests will receive lockbox information.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: RUB 4000 per pet, per night, plus a deposit of RUB 4000 per stay

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Tax ID - 7710651232

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, cash and mobile payments

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

On-site parties or group events are strictly prohibited

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. The tax ID number is 7710651232. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, cash and mobile payments. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.

For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

  • One child stays free
  • Credit card pre-authorisation
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Staffed front desk
  • Events/parties not allowed
  • Mobile payments
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • State tax ID - 7710651232
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: RUB 1400 for adults and RUB 700 for children (approximately)
  • Nearby parking fee: RUB 1800 per day(1312 ft away; open 24 hours)
  • Pet deposit: RUB 4000 per stay
  • Pet fee: RUB 4000 per pet, per night
  • Early check-in fee: 100 per cent of room rate (subject to availability)
  • Late check-out fee: 100 per cent of room rate (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • pentahotel Moscow Arbat Hotel
  • pentahotel Moscow Arbat
  • Pentahotel Moscow, Arbat Hotel
  • Pentahotel Moscow, Arbat Moscow
  • Pentahotel Moscow, Arbat Hotel Moscow

You should know

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Russian citizens: adults (aged 14 and over) must present a valid internal passport at check-in (international Russian passports and driving licences are not accepted). Birth certificates must be presented for all Russian children (aged under 14) at check-in. If a Russian relative or legal guardian (rather than a parent) is travelling in Russia with a child under 14, that relative or legal guardian is also required to present documentation certifying authority to accompany the child at check-in. Non-Russian citizens: adults and children must present a valid passport, visa and migration card at check-in.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 3-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.