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3.5 out of 5

"Overall v good but for the price they were understaffed. Rooms weren't ready (ran out of linen). Windows in rooms not cleaned thoroughly. Tables in ... " More

By a verified traveller on Mon 19 Feb 2018

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Mountain View Studio, Ground Floor (Not Waterfront)

Bed Count 1 King Bed Maximum Occupancy 2 Max
£95* Per night/room 30 Jan - 31 Jan

Superior Double Studio, Upper Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Villa, 3 Bedrooms, 1.5 Bathrooms, Marina View

Bed Count 3 King Beds Maximum Occupancy 6 Max

Superior Twin Room, 2 Queen Beds, Marina View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Villa, 3 Bedrooms, 1.5 Bathrooms, Marina View (No Housekeeping)

Bed Count 3 King Beds Maximum Occupancy 6 Max

Superior Twin Room, 2 Queen Beds, Marina View (No Housekeeping)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the convenient parking at The Lake Resort - Heritage Collection. During your stay, you're just a quick walk from Lake Dunstan. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This 5-star aparthotel has 59 aparthotels. Free WiFi and a washer/dryer are available in each apartment.

  • Each apartment offers a washer/dryer, cable TV and a fridge
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy local cuisine while dining at The Moorings
  • Cooked-to-order breakfast served daily for a fee
  • Services include tour or ticket assistance, luggage storage and wedding services
  • On-site recreation includes a playground and helicopter/aeroplane tours
  • Guests have great things to say about the helpful staff and the convenient parking
  • 7 minutes on foot from Lake Dunstan and a 5-minute drive from Aurum Wineries Limited

The Lake Resort - Heritage Collection ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Lake Resort - Heritage Collection

Everyone (2)
4 out of 5

Overnight stop

Overall v good but for the price they were understaffed. Rooms weren't ready (ran out of linen). Windows in rooms not cleaned thoroughly. Tables in bar not cleared (short staffed as trying their vv best). Why have a caffiterrie and only provide instant coffee? Beautiful setting and the staff were very helpful and professional.

Posted by on 19 Feb 2018

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3 out of 5

Weit weg vim Zentrum und nicht fertig

Das Hotel ist 6 km weit weg vom Zentrum. Die Einheiten sind neu gebaut abergewisse Eineichtungen, wie Spa, sind noch nicht bereit. WLAN funktionierte in unserem Zimmet (10D) NICHT! Wir mussten auf den Vorplatz um Empfang zu haben. Die Rezeption hat das zur Kenntnis genommen, aber es passierte nichts.

Posted by , from rt on 18 Feb 2017

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About the The Lake Resort - Heritage Collection

Location 15-23 Perriam Place, Mount Pisa, 9383

Property Features

The Lake Resort - Heritage Collection offers its guests a marina. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this aparthotel measures 4844 square feet (450 square metres) and includes conference centres. A terrace, tour/ticket assistance, and ski storage are also featured at the luxury The Lake Resort - Heritage Collection. Self parking is free. This 5-star Mount Pisa aparthotel is smoke free.

  • 59 guestrooms or units
  • 4844 sq ft of conference space
  • 450 sq. m of conference space
  • Deli
  • Ski equipment storage
  • Conference centre
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Washer/dryer
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Lake Resort - Heritage Collection offers 59 forms of air-conditioned accommodation with washers/dryers and coffee/tea makers. Televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Washer and dryer
  • Television
  • Cable channels
  • Fridge
  • Coffee maker
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 10:30 AM.

The Moorings – This restaurant specialises in local cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Snowboarding nearby
  • Golfing nearby
  • Helicopter/aeroplane tours on site
  • Ski lessons available nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 4:00 PM, please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for NZD 10.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless checkout are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 13.00 and NZD 25.00 per person (approximately)
  • Crib (infant bed) fee: NZD 10.0 per day
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pisa Range
  • Pisa Range Lake
  • Pisa Range Lake Cromwell
  • Lake Resort Heritage Collection Cromwell
  • Pisa Range Lake Resort Cromwell
  • Heritage Boutique Lake Resort Cromwell
  • Lake Heritage Collection Cromwell
  • Heritage Boutique Lake Cromwell
  • Heritage Boutique Lake
  • Lake Heritage Collection
  • The Lake Heritage Collection
  • The Lake Resort Heritage Collection
  • The Lake Resort - Heritage Collection Aparthotel
  • The Lake Resort - Heritage Collection Mount Pisa
  • The Lake Resort - Heritage Collection Aparthotel Mount Pisa

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Apartment property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.