12 Jan 2023 by Dietmar Kielnhofer
Dear Simon, Greetings, Thank you for your generous review. We are glad you enjoyed your stay at the hotel. Our associates strive to deliver our guests with grand experiences and reviews such as yours is a testament to their hard work.We look forward to welcoming you soon again to Grand Hyatt Mumbai.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
12 Mar 2019 by Hotel Management
Dear Guest Warm Greetings of the day Thank you for your appreciation and we are glad you had a comfortable stay with us. The team appreciates your kind words. Look forward to welcome you to Grand Hyatt Mumbai for many more enriching experiences
30 Mar 2019 by Hotel Management
Dear Guest I thank you for your candid feedback from your stay experience with us. It is very disheartening to see, that we were not able to deliver a memorable stay experience for you, on this visit. Please accept my sincere apologies for the inconveniences that you have encountered during your stay, although I can assure you that this is not a typical of our otherwise high standards we aim to achieve. Guest feedback is of paramount importance to us, as it is only through comments such as yours, that we are able to monitor and improve the standards and quality of our hotel. I hope you will give us the opportunity to redeem ourselves.
13 Apr 2018 by Hotel Management
May I take this opportunity to thank you for being a part of our family. It has been our privilege to have you staying with us. It truly makes our day to know you appreciated our hotel, offerings and even more our team's spirit and passion in caring for our guests. The entire team appreciates your kind words and eagerly look forward to welcoming you back soon.
Grand Hyatt Mumbai Hotel and Serviced Apartments offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre, 5 meeting rooms, and limo/town car service. Event space at this hotel measures 11571 square feet (1075 square metres) and includes a conference centre. A kids' pool, a hot tub, and a sauna are also featured at the luxury Grand Hyatt Mumbai Hotel and Serviced Apartments. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Mumbai hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Free self parking , Free valet parking
Grand Hyatt Mumbai Hotel and Serviced Apartments offers 648 accommodations with DVD players and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries. This Mumbai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and free newspapers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
China House Restaurant – This fine-dining restaurant specialises in Chinese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Fifty Five East – This buffet restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Soma – This fine-dining restaurant specialises in Indian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Celini – This fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Bar – This lobby lounge only serves light fare. Happy hour is offered. Open daily.
Late-night fare is available from 24-hour room service.
An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Grand Hyatt Mumbai Hotel and Serviced Apartments offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club and Union Pay. Cash is not accepted. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of GBAC STAR Facility Accreditation (global expert).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.