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5.0 out of 5

"In Mumbai for a business trip took us to this fantastic high class hotel. The value for money is up my expectations. In the middle of busy (and someho ... " More

By Vince1980 on Mon 04 Feb 2013

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Hotel Description

Our customers tell us that they can't get enough of the helpful staff at ITC Grand Central, a Luxury Collection Hotel, Mumbai. During your stay, you're just a quick walk from KEM Hospital. Features include free WiFi in public areas, free valet parking and a free manager's reception. This 5-star hotel has 242 rooms over 30 floors. Deep-soaking bathtubs and LCD TVs are available in all rooms.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and LCD TVs
  • Free WiFi in some public areas
  • Free valet parking and self-parking
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to manicures and pedicures, facials or reflexology at Kaya Kalp - The Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club and a sauna
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • 10 minutes by foot from Tata Memorial Hospital and a 4-minute drive from Mohammed Ali Road
  • Airport shuttle service available for a fee

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£101* Per night/room 1 Feb - 2 Feb

The Towers, Tower Lounge Access

Bed Count 1 Double Bed Maximum Occupancy 3 Max

ITC One, Skyline View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive club Room (Exclusive), Business Lounge Access

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

ITC Grand Central, a Luxury Collection Hotel, Mumbai ratings based on 3 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for ITC Grand Central, a Luxury Collection Hotel, Mumbai

Everyone (2) Business (1)
5 out of 5

Posted by on 8 Nov 2018

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5 out of 5

An oase of comfort!

In Mumbai for a business trip took us to this fantastic high class hotel. The value for money is up my expectations. In the middle of busy (and somehow dirty) Mumbai, ITC is a standard of cleanliness and comfort. Very good restaurants (though pricey) and great breakfast buffet. Thanks!

Posted by on 4 Feb 2013

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5 out of 5
Sehr luxuriöses Hotel mit vielen Touristen aus Indien. Alles sehr gut, aber zu einem hohen Preis.

Posted by on 4 Jan 2019

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Comment from Hotel Management

10 Jan 2019 by ITC Grand Central

Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your wonderful experience with us. I am truly delighted to know that you enjoyed your stay with us and that the team ensured a memorable experience during your stay. Appreciation from our guest is what encourages us to strive for more and definitely motivates us to do our best always. Thank you for recognizing our hospitality and efforts, I am sure the team will be happy to read your comments. Thank you for your kind words of praise. Do feel free to contact me directly for your future visits. Looking forward to welcome you back at ITC Grand Central. Warm Regards Amit Kumar General Manager, ITC Grand Central

About the ITC Grand Central, a Luxury Collection Hotel, Mumbai

Location 287, Dr. Babasaheb Ambedkar Road, Mumbai, Maharashtra 400012

Property Features

ITC Grand Central, a Luxury Collection Hotel, Mumbai offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. A free manager's reception is offered on selected days. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a limo/town car service are available. A health club, a sauna, and tour or ticket assistance are also featured at the luxury ITC Grand Central, a Luxury Collection Hotel, Mumbai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 5-star Mumbai hotel is smoke free.

  • 1 building
  • 242 guestrooms or units
  • 30 levels
  • 3 dining venues
  • 3 bars or lounges
  • Manager's reception (free)
  • Coffee shop
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Mumbai (BOM-Chhatrapati Shivaji Intl.) (16.5 km / 10.3 mi)
  • Train station: Mumbai Currey Road Station (1 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

ITC Grand Central, a Luxury Collection Hotel, Mumbai offers 242 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception on selected days.

Kebabs and Kurries – This restaurant serves lunch and dinner.

Shanghai Club – This restaurant serves lunch and dinner. Open daily.

Hornbys Pavilion – This restaurant serves breakfast, brunch, lunch and dinner. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.

Spa Services

Kaya Kalp - The Spa has 4 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

The spa is open daily.

  • Number of treatment rooms 4
  • Reflexology
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at noon
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; guests who are foreign nationals must present a valid passport and visa.

Taxes are subject to change based on Goods and Services Tax (GST) implementation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 2000.0 per night.
  • Free cots (infant beds)!

Pets

  • Pets and service animals are not allowed at ITC Grand Central, a Luxury Collection Hotel, Mumbai

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: INR 1418 per person (approximately)
  • Fee for in-room wireless Internet: INR 353 per 24-hour period (4-device limit, rates may vary)
  • Fee for in-room wired Internet: INR 353 per 24-hour period (rates may vary)
  • Airport shuttle fee: INR 1588 per vehicle (one-way)
  • Rollaway bed fee: INR 2000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ITC Grand Central Mumbai
  • ITC Hotel Mumbai Grand Central
  • ITC Mumbai Grand Central
  • Itc Grand Central Hotel Mumbai (Bombay)
  • ITC Grand Central Mumbai Hotel
  • ITC Grand Central Hotel
  • ITC Grand Central
  • ITC Grand Central Luxury Collection Hotel Mumbai
  • ITC Grand Central Luxury Collection Hotel
  • ITC Grand Central Luxury Collection Mumbai
  • ITC Grand Central Luxury Collection
  • ITC Grand Central, a Luxury Collection Hotel, Mumbai Hotel
  • ITC Grand Central, a Luxury Collection Hotel, Mumbai Mumbai

You should know

  • ITC Grand Central, a Luxury Collection Hotel, Mumbai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free WiFi in public areas has a 4-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.