10 Jan 2019 by ITC Grand Central
Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your wonderful experience with us. I am truly delighted to know that you enjoyed your stay with us and that the team ensured a memorable experience during your stay. Appreciation from our guest is what encourages us to strive for more and definitely motivates us to do our best always. Thank you for recognizing our hospitality and efforts, I am sure the team will be happy to read your comments. Thank you for your kind words of praise. Do feel free to contact me directly for your future visits. Looking forward to welcome you back at ITC Grand Central. Warm Regards Amit Kumar General Manager, ITC Grand Central
ITC Grand Central, a Luxury Collection Hotel, Mumbai offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. A free manager's reception is offered on selected days. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a limo/town car service are available. A health club, a sauna, and tour or ticket assistance are also featured at the luxury ITC Grand Central, a Luxury Collection Hotel, Mumbai. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free. This 5-star Mumbai hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)
Available in some public areas: Free WiFi
Free valet parking
ITC Grand Central, a Luxury Collection Hotel, Mumbai offers 242 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The hotel hosts a free manager's reception on selected days.
Kebabs and Kurries Indian – This restaurant specialises in Indian cuisine and serves lunch and dinner.
Shanghai Club - Chinese – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Hornbys Pavilion MultiCui – This coffee shop specialises in local and international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open 24 hours. Open daily.
Frederick's Lounge – This café specialises in local and international cuisine and only serves light fare. Guests can enjoy drinks at the bar. Open daily.
Dublin – This bar specialises in local and international cuisine and only serves light fare. Open daily.
24-hour room service is available.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.
Kaya Kalp - The Spa has 4 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.
The spa is open daily.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; guests who are foreign nationals must present a valid passport and visa.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitisation practices of Commitment to Clean (Marriott) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.