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Luxury Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max
£93* Per night/room 27 Jun - 28 Jun

Luxury Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Taj Club, Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Taj Club, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grande Luxury, Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 5 Max

Taj Club - Tranquility, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Taj Santacruz's great location gets high marks from our customers. During your stay, you'll be close to Juhu Beach. Features include free WiFi in public areas, free self-parking and a free manager's reception.

  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Tiqri, a coffee shop that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages, reflexology or facials at Jiva Spa
  • Services include babysitting, a lifeguard on site and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • 2.5 mi (4 km) from Juhu Beach and 2.8 mi (4.6 km) from MIDC Industrial Estate
  • Airport shuttle service available for a fee

Taj Santacruz ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 1.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Taj Santacruz

Everyone (1)
1 out of 5
I have stayed at this property a number of times over the years and the rooms are luxurious and large but i had a problem with the bath it is very uncomfortable to sit in the check in staff are friendly and i decided to have dinner at the tiqri restaurant on the first night there is a wide range of dishes but i would have liked some vegetarian starters i was surprised at the slow service the restaurant was not busy i ordered some chapattis i only got 2 i had to wait a long time to order some more the service was terrible for the amount i paid for dinner On the second day for breakfast i decided to ask the girl making some parathas if she would make me some parathas with my own butter i had bought with me from the uk she agreed when i brought the butter from my room she ignored me i then asked a chef to cook me these parathas and send them to my room i provided a steel container for this about 45 minutes later a staff member brought the container to my room i opened the container and found they had put a dirty piece of paper with some sellotape on it at the bottom this is something you would not expect from a hotel of the taj brand i found it a very terrible experience i would have to think very carefully about staying here again

Posted by on 26 Dec 2019

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Comment from Hotel Management

27 Dec 2019 by Milton Mascarenhas

Dear Guest, Greetings from Taj Santacruz, Mumbai I am deeply embarrassed to hear your feedback with the restaurant team and in room dining service. This is certainly not the Taj hospitality we deliver and would like your contact details to connect further and understand. We value your patronage towards the Taj brand and wish to assure that we strive to deliver excellence. Kindly treat this as one off incident and give us a chance to serve you again. Kind Regards,

Property Features

Taj Santacruz offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 15000 square feet (1394 square metres) and includes conference centres. A sauna, spa services, and tour or ticket assistance are also featured at the luxury Taj Santacruz. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Mumbai hotel.

  • 1 building
  • 279 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Built in 2015
  • Manager's reception (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free parking nearby

Transport

  • Train station: Mumbai Vile Parle Station (1.2 km / 0.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Taj Santacruz offers 279 accommodations with iPod docking stations and MP3 docking stations. Beds feature premium bedding. A pillow menu is available. 40-inch LED televisions come with DVD players. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Deep-soaking bath
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LED television
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Tiqri – This coffee shop specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

China Inc. – This fine-dining restaurant specialises in Chinese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Rivea – This fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Reservations are required. Open selected days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

Spa Services

Jiva Spa has 2 treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

Children under 5 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Ayurvedic treatments
  • Hot stone massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 12
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Meals are not included in the breakfast and half board rates for children age 11 and younger.

Taj Santacruz offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 1500.0 per day.
  • Cots (infant beds) are available for INR 1500.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: INR 1250 for adults and INR 700 for children (approximately)
  • Airport shuttle fee: INR 1500 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: INR 1500.0 per day
  • Rollaway bed fee: INR 1500.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Taj Santacruz Hotel Mumbai
  • Taj Santacruz Hotel
  • Taj Santacruz Mumbai
  • Taj Santacruz
  • Taj Santacruz Hotel
  • Taj Santacruz Mumbai
  • Taj Santacruz Hotel Mumbai

You should know

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Free in-room WiFi has a 4-device limit.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.