"Location was very disappointing And there was no place to eat nearby only the hotel menus were very limited The hotel had no atmosphere and was very ... " More
27 Nov 2017 by José Antonio Pinilla – Rooms Division Manager
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
22 Aug 2017 by José Antonio Pinilla - Room Division Manager
I am very sorry about your negative experience, but it is the first news I have about this incident. Security at the Hotel is very important to us.
The following facilities are closed on Sunday and Saturday:
Hotel Nelva offers its guests a fitness centre and a seasonal outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 10118 square feet (940 square metres) and includes conference space. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Nelva. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 4-star Murcia hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Hotel Nelva offers 250 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:00 AM and at the weekend from 8 AM to 10:00 AM.
Oro Negro – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Hotel Nelva offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
