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4.2 out of 5

"Perfect relaxing holiday for us (couple over 65). We travel a lot but look forward to this trip each year. " More

By a verified traveller on Thu 06 Jul 2017

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Suite (2 Adults + 2 children)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room (2 adults)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite (3 Adults + 1 child)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Suite Sea View (2 Adults + 1 child)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite Sea View (Adults max 3)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite Sea View (3 Adults + 1 child)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Hotel Description

During your stay at Hotel Palace de Muro, you're just a quick walk from Playa de Muro. Enjoy features like free WiFi in public areas and free self-parking, plus 3 restaurants.

  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a poolside bar and a bar/lounge
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include free supervised childcare, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a playground and bicycles to rent
  • Just a 3-minute walk from Playa de Muro and 9 minutes by car from Alcúdia Port
  • Airport and local-area shuttle service available for a fee

Hotel Palace de Muro ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Palace de Muro

Everyone (1) Couples (12) Family (1) Other (3)
4 out of 5

Our fourth stay at this hotel and we will be back!

Pros: Rooms, staff, food, beach. Us British are in the minority (90% German people we were told) but that works fine. Very polite and considerate.
Cons: Nothing for us :)
Location: On the beach. We have been to Mallorca many times and now use this break as R & R therefore no longer explore the island
Perfect relaxing holiday for us (couple over 65). We travel a lot but look forward to this trip each year.

Posted by , from Cheltenham on 6 Jul 2017

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5 out of 5
Sehr freundliche, aufmerksame und gut gelaunte Menschen, die einem jeden Wunsch erfüllen. Hervorragende Küche mit leckeren stets frischen Speisen. Sehr gut gelegenes, ruhiges Hotel, teilweise schon etwas in die Jahre gekommen. Interessantes Abendprogramm. Jederzeit wieder.

Posted by on 2 Sep 2022

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Comment from Hotel Management

3 Sep 2022 by rrpp

Es ist für uns wirklich wundervoll festzustellen, dass Sie Ihren jüngsten Aufenthalt sehr genossen haben und wir freuen uns, dass unser freundliches Personal Ihren Wünschen entsprachen. Ihre Empfehlung und Ihr Feedback bedeuten uns sehr viel und wir hoffen, Sie bald wiederzusehen!

3 out of 5
Pas du tout digne d’un 5 étoiles Chaises longues sales et en mauvais état.

Posted by on 25 Sep 2019

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2 out of 5
Zimmer zu klein für drei erwachsene ! und der dritte Bett sehr schlecht ? unbrauchbar ! ( in Zimmer hat klein Silberfischchen )

Posted by on 10 Aug 2019

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5 out of 5

Erholsame Vorsaison

Erholsame Vorsaison. Ideal für Sport und Entspannung

Posted by on 28 Feb 2016

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5 out of 5

best hotel of the world

Sehr empfehlenswert, wunderschöne lage, kilometerlanger traum-sandstrand, top-hotel

Posted by on 24 Oct 2015

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4 out of 5

Sehr schöne, erholsame Ferien

Das Hotel ist sehr gut, angenehmes und sehr freundliches Personal, wir waren jetzt zum 2.ten Mal dort. Das nächste Mal buchen wir wieder ausserhalb der Schulferien, da wir es als Paar lieber etwas ruhiger haben. Wir waren sehr viel mit dem öffentlichen Bus unterwegs. Formentor haben wir als Ausflug gebucht,(Halbtagesfahrt). Wir hatten genügend Zeit um die schöne Gegend auch zu geniessen! Die Schifffahrt zurück nach Pollensa war super! Wir waren sicher nicht das letzte Mal auf Mallorca

Posted by on 8 Oct 2015

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3 out of 5

Gut, aber für 5* nicht gut genug

Das Zimmer oberhalb der Anlieferung und Müllabfuhr schon am Morgen sehr laut. Rost im Bad geht gar nicht. Unterhaltung war recht mittelmässig.

Posted by on 22 Sep 2015

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5 out of 5

Extra

Cet hotel est vraiment au top... Vraiment très bon rapport qualité prix.. Nous avons vraiment adore, le personnel est très agréable et sympathique. L hôtel convient parfaitement au couple qu au famille. Il y a des activité pour tous. :-)

Posted by on 5 Aug 2015

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4 out of 5

Erholsame Urlaubswoche zu zweit

Vom Hotel aus haben wir tägliche Ausflüge im nord- und südöstlichen Teil der Insel unternommen. Dabei haben wir die Nähe zu umliegenden, schmucken Orten sehr genossen, da wir jeweils am Abend auswärts gegessen haben. Das Hotel ist als Ausgangspunkt dazu ideal gelegen und bietet einen umfassenden Komfort.

Posted by on 4 May 2015

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About the Be Live Collection Palace de Muro

Location Carretera Alcudia Arta, s/n, Km 1, Muro, Mallorca 07458

Renovations + Closures

The property is closed between 27 October and 28 February.

Property Features

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. After a day at the beach, enjoy amenities at Hotel Palace de Muro such as the outdoor pool, a children's pool and a fitness centre. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This luxury hotel also offers a garden and a terrace. Free self parking is available. This 5-star Muro hotel is smoke free.

  • 184 guestrooms or units
  • 3 dining venues
  • 7363 sq ft of conference space
  • 684 sq. m of conference space
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Hotel Palace de Muro offers 184 accommodations with minibars and a safe. 32-inch flat-screen televisions come with digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and hairdryers. This Muro hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Films for purchase
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy breakfast daily.

Hotel Palace de Muro has 3 restaurants on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Windsurfing nearby
  • Playground on site
  • Bicycle rentals nearby
  • Personal motor watercraft nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 72 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Be Live Grand Palace Muro
  • Be Live Palace
  • Be Live Palace Hotel
  • Be Live Palace Hotel Muro Grand
  • Be Live Collection Palace Muro Hotel
  • Be Live Collection Palace Hotel
  • Be Live Collection Palace Muro
  • Be Live Collection Palace
  • Be Live Grand Palace De Muro Hotel Playa De Muro
  • Be Live Collection Palace De Muro Playa De Muro, Majorca
  • Hotel Palace de Muro Muro
  • Hotel Palace de Muro Hotel
  • Hotel Palace de Muro Hotel Muro
  • Be Live Collection Palace de Muro

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.