- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the overall experience. Service has some flaws compared with same class resorts
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Spend the day relaxing at The Chedi Muscat's private sand beach, practising your swing on the golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. All 158 soundproofed rooms feature free WiFi and iPod docks. LCD TVs with satellite channels and DVD players provide a bit of entertainment, and guests will also appreciate thoughtful touches such as espresso makers and bathrobes.
I had high expectations for this hotel, but did not reach them. We arrived at night, our first bad impression was that the hotel lobby, rooms and especially corridors were dimly lit, it was a bother especially for my parents (over sixty years old). The second worst impression we had, was also on the night of our arrival I had booked massages at the Spa for both my parents, it was very difficult to navigate "the garden maze" at night with no clear signage anywhere (had to memorize the spa location from map), we ended up reaching the end of the resort premsis, when I happened to reach the gym, asking where the spa was they took us back where we came from, and surprisgly which I have not seen or experienced anywhere else in the world! The spa was up a flight of wet (with water) stairs, which was very tiring for my parents!!! I brought to to relax and unwind they ended up have a strenuous exercise and arriving exhausted... Luckily they enjoyed their therapy. When I complained to the attendant at the spa about no signage and stairs I got the answer that their treatments could have been done in a room somewhere on the premises on the ground level (I kept wondering why didn't she recommend it when I called in advance to book the treatments? I was told upon arrival that the dry nuts were complimentary, upon checkout they notified that no they were chargeable. The daily fruit platter/basket complimentary for the club room was a set of 3 of the same fruit (green apples or pears)