- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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As you enter the property needs a bit of cleaning and painting perhaps a pot plant or two. The service was fast at the front desk. The room was clean and the amenities excellent. The cost of our stay was well worth it. I would stay at the Ratsun again and again if they maintain the current standards. Constructive criticism here to the proprietor of the Hotel. Make a small desk opposite the other desk so that the Potters can sit there and not lounge around on the sofa. Secondly, The front desk staff need to dress well and not in sports tops/tees etc to make the place look more professional. That goes for house keeping too. Move beggars and loafers along the front of the Hotel and clean this place too. There is a second lift on the side that opens to the supermarket section of the building that needs to be secured for guests for safety. After all we don't want strangers breaking into rooms. Train staff to think outside the box when troubleshooting a problem to make the guest experience a good one. I have stayed in some 5 star hotels in the area in the past but I would say that the Ratsun offerred me a greater experience and value for money. Thank you Ratsun staff for your service.