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Reviews

4.5 / 5Excellent
144 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Kenya National Theatre
    2 min walk
  • Popular Location
    Jeevanjee Gardens
    6 min walk
  • Popular Location
    University of Nairobi
    17 min walk
  • Airport
    Nairobi (NBO-Jomo Kenyatta Intl.)
    32 min drive

Book online or call:

020 3788 4841

Your dates need to occur after 2020-01-26. Try updating your dates to see prices for your trip.

    About this area

    Nairobi

    Located in Nairobi, Fairmont The Norfolk is in the city centre and near the airport. Karen Blixen Museum and Kenya National Theatre are cultural highlights, and some of the area's landmarks include Kenyatta Mausoleum and Teleposta Towers. Travelling with kids? Consider Giraffe Centre, or check out an event or a game at Nyayo National Stadium. Our guests love the hotel's quiet location.

    Popular Location

    What's nearby

    • Kenya National Theatre - 2 min walk
    • Jeevanjee Gardens - 6 min walk
    • City Market - 9 min walk
    • Nairobi National Museum - 10 min walk
    • University of Nairobi - 17 min walk

    Getting around

    • Syokimau Station - 28 min drive
    • Nairobi (NBO-Jomo Kenyatta Intl.) - 32 min drive

    Restaurants

    • Where to eat
    • Lord Delamere Terrace – Restaurant offering international cuisine. Serves breakfast and lunch daily.
    • Tatu Restaurant – Steakhouse offering American cuisine. Serves dinner daily.

    About this property

    Fairmont The Norfolk

    This hotel features 2 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a swim-up bar are on-site. All 170 rooms offer free WiFi and free wired Internet, flat-screen TVs with satellite channels, and comforts such as pillowtop beds and premium bedding. Other amenities available to guests include 24-hour room service, minibars and rainfall showerheads.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi and wired Internet

    Parking and public transport

    Free self parking
    Free valet parking
    24-hour return airport shuttle (surcharge)
    Limo/town car service

    Food and drink

    Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: KES 3000 per person
    2 restaurants and 1 coffee shop/cafe
    1 swim-up bar, 1 poolside bar and 1 bar
    24-hour room service
    Coffee/tea in a common area

    Things to do

    Aerobics classes
    Full-service spa
    Health club
    Outdoor pool
    Sauna
    Steam room

    Family friendly

    Babysitting/childcare (surcharge)
    Dry-cleaning service
    Free cots/infant beds
    In-room childcare (surcharge)
    Laundry facilities
    Outdoor pool

    Conveniences

    Ballroom
    Banquet hall
    Lift
    Front-desk safe
    Gift shop/newsstand

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry-cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter
    Tour/ticket assistance
    Turndown service
    Wedding services

    Languages spoken

    English
    French

    Business services

    Business centre
    Meeting rooms
    Conference centre (2196 square feet of space)

    Outdoors

    Garden
    Pool sunloungers
    Pool umbrellas
    Terrace

    Spa

    2 treatment rooms
    Aromatherapy
    Body scrubs
    Body treatments
    Facials
    Manicures and pedicures
    Massage - deep-tissue
    Massage - hot stone
    Massage - sports
    Massage - swedish
    Massage/treatment rooms
    Sauna
    Spa open daily
    Steam room

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking

    More

    Designated smoking areas

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Free cots/infant beds
    Hypo-allergenic bedding
    Pillow menu
    Pillow-top mattress
    Premium bedding

    Bathroom

    Bathrobes
    Designer toiletries
    Hairdryer
    Rainfall showerhead

    Entertainment

    flat-screen TV
    satellite channels

    Food and drink

    Coffee/tea maker
    Free bottled water
    Minibar

    More

    Connecting rooms available
    Desk
    Iron/ironing board
    Laptop-compatible safe
    Phone
    Slippers
    Turndown service
    4.5

    Excellent

    5 - Excellent
    89
    4 - Good
    38
    3 - Okay
    12
    2 - Mediocre
    4
    1 - Poor
    1
    4.6
    Cleanliness
    4.5
    Service and Staff
    4.6
    Amenities
    4.4
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities

    Wonderful place, very atmospheric. Noisy room at night.

    Stayed 5 nights in Oct 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Beautiful property in the city center with gardens and wonderful staff!

    Stayed 1 night in Sep 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Incredibly friendly and helpful staff. Great food.

    Stayed 1 night in Sep 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Friendly and efficient staff. My home when I’m in Kenya.

    Stayed 6 nights in Aug 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Beautiful gardens, small rooms

    The gardens and grounds were beautiful and well maintained. Lots of areas to spend time and relax. Service was great. Only issues were small rooms and bad views to the street in all standard rooms.

    Stayed 2 nights in Jun 2019

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