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3.8 out of 5

"Hilton Nairobi setting was appropriate for my business trip being at the heart of CBD. The room was comfortable. Very helpful staff In general. Great ... " More

By a verified traveller on Sat 22 Feb 2020

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Junior Suite, 2 Queen Beds, Business Lounge Access, City View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
£295* Per night/room 1 Sep - 2 Sep

Twin Hilton Guest Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Twin Hilton Deluxe Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed, Business Lounge Access, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed (with Working Desk)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

The breakfast at Hilton Nairobi gets high marks from our customers. During your stay, you're just a quick walk from National Archives. Enjoy features like free WiFi in public areas and free valet parking, plus 5 restaurants. Built in 1969, this 4-star hotel has 287 rooms over 17 floors. All rooms offer sofa beds and LED TVs.

  • Air-conditioned rooms with sofa beds, 24-hour room service and LED TVs
  • Free WiFi in some public areas
  • Free valet parking and self-parking
  • Drinking and dining options include 5 restaurants, a coffee shop, a poolside bar and 2 bars/lounges
  • Buffet breakfast offered for a fee
  • WiFi and wired Internet for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the value of their stay and the helpful staff
  • Just a 3-minute drive from University of Nairobi and 5 minutes from Yaya Centre
  • Airport shuttle service available for a fee
  • Pets welcome free of charge

Hilton Nairobi ratings based on 6 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Nairobi

Everyone (2) Business (1) Family (3)
4 out of 5
Hilton Nairobi setting was appropriate for my business trip being at the heart of CBD. The room was comfortable. Very helpful staff In general. Great help. Transport back to JKA airport was the only hiccup, not straightforward but that is arranged separately.

Posted by on 22 Feb 2020

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Comment from Hotel Management

24 Feb 2020 by SM

Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. Thank you for your feedback. With kind regards, Stella Marete - Front Office Manager

5 out of 5
The staff are fabulous, the pool is warm and the hotel is quiet

Posted by on 7 Apr 2019

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Comment from Hotel Management

18 Apr 2019 by SM

Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I am very happy to note that you enjoyed your recent stay with us and you appreciated our hospitable staff. We look forward to welcome you back again in the near future. With kind regards, Stella Marete - Front Office Manager

3 out of 5

not worth for money

Location: good location, very central located
staff is lovely, food is veyy good, the condtion of room more like a 3 star hotel instead for 5 star. good location

Posted by , from UK on 7 Nov 2016

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2 out of 5

Shabby 4-star hotel

Sorry to say, but this hotel would qualify as a decent 2-star at best, if it were compared with European standards. The staff is friendly, the rooms are clean. This is why I rated it with 2 stars. Everything else badly needs a thorough refit. Disappointing.

Posted by on 10 Jan 2012

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4 out of 5

Hilton Nairobi - Nice Hotel, small rooms

I liked the place but the rooms were a bit small. Staff are good though - firendly and helpful

Posted by on 23 Jul 2010

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5 out of 5

Super hotel

Sehr gutes Hotel mit freundlichen menschenunwürdig Gutem Service

Posted by on 7 Jan 2015

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Property Features

Hilton Nairobi offers its guests an outdoor pool, a health club, and a sauna. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Public spaces have free WiFi. You'll find a business centre on site. Spa services, tour or ticket assistance, and a BBQ are also featured at the business-friendly Hilton Nairobi. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Nairobi hotel.

  • 287 guestrooms or units
  • 17 levels
  • 5 dining venues
  • 2 bars or lounges
  • Built in 1969
  • Bar by the pool
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking , Free valet parking

Transport

  • Airport: Nairobi (NBO-Jomo Kenyatta Intl.) (17 km / 10.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hilton Nairobi offers 287 forms of air-conditioned accommodation with minibars and laptop-compatible safes. LED televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Nairobi hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Travellers Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

Sale E Pepe Restaurant – This restaurant only serves dinner.

Pool Garden Restaurant – This restaurant only serves lunch.

Cafe American – This café serves breakfast, lunch and dinner.

Jockey Pub – This pub serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Number of treatment rooms 4
  • Thai massage
  • Reflexology
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 7:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KES 4000 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Contactless check-out is available

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: KES 2800 per person (approximately)
  • Fee for in-room wireless Internet: KES 20 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: KES 20 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: KES 12 per day (rates may vary)
  • Airport shuttle fee: KES 2500 per person (roundtrip)
  • Rollaway bed fee: KES 4000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Nairobi
  • Hilton Nairobi
  • Nairobi Hilton
  • Hilton International Nairobi
  • Hilton Nairobi Hotel Nairobi
  • Nairobi Hilton International
  • Hilton Nairobi Hotel
  • Hilton Nairobi Hotel
  • Hilton Nairobi Nairobi
  • Hilton Nairobi Hotel Nairobi

You should know

  • Hilton Nairobi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.