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Reviews

4.5 / 5Wonderful
148 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Uhuru Park
    10 min walk
  • Popular Location
    City Market
    12 min walk
  • Popular Location
    Kenya Railway Golf Club
    16 min walk
  • Airport
    Nairobi (NBO-Jomo Kenyatta Intl.)
    19 min drive

Book online or call:

020 3788 4841

Your dates need to occur after 2020-02-23. Try updating your dates to see prices for your trip.

    About this area

    Nairobi

    Located in Nairobi, Nairobi Serena Hotel is in the city centre and connected to the airport. Kenya Railway Golf Club and Royal Nairobi Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Giraffe Centre and David Sheldrick Elephant & Rhino Orphanage. Travelling with kids? Consider AFEW Giraffe Centre, or check out an event or a game at Nyayo National Stadium.

    Popular Location

    What's nearby

    • Uhuru Park - 10 min walk
    • City Market - 12 min walk
    • University of Nairobi - 14 min walk
    • Jeevanjee Gardens - 15 min walk
    • Kenya Railway Golf Club - 16 min walk

    Getting around

    • Syokimau Station - 25 min drive
    • Nairobi (NBO-Jomo Kenyatta Intl.) - 28 min drive

    Restaurants

    • Where to eat
    • Cafe Magreb Restaurant – Restaurant offering international cuisine. Serves breakfast, brunch, lunch and dinner daily.
    • The Pool Terrace and Bar – Serves light fare daily.
    • The Aksum Bar – Garden-view bar. Serves light fare daily.
    • The Mandhari Restaurant – Pool-view fine-dining restaurant offering international cuisine. Open daily.

    About this property

    Nairobi Serena Hotel

    This hotel features 3 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a swim-up bar. All 199 individually furnished rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with satellite channels, and other amenities include minibars and separate bathtubs and showers.

    Awards and affiliations

    • The property is a member of the Leading Hotels of the World.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and public transport

    Free self parking
    24-hour return airport shuttle (surcharge)
    Airport shuttle on request

    Food and drink

    Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: KES 3547 per person
    3 restaurants and 1 coffee shop/cafe
    2 bars/lounges, 1 swim-up bar and 1 poolside bar
    24-hour room service

    Things to do

    18 holes of golf
    Children's pool
    Fitness centre
    Full-service spa
    Mini golf
    Outdoor pool
    Sauna
    Shopping
    Steam room

    Family friendly

    Babysitting/childcare (surcharge)
    Children's pool
    Dry-cleaning service
    In-room childcare (surcharge)
    Laundry facilities
    Mini golf
    Outdoor pool
    Rollaway/extra beds (surcharge)

    Conveniences

    Banquet hall
    Lift
    Free newspapers in reception
    Front-desk safe
    Gift shop/newsstand

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry-cleaning service
    Golf caddy
    Hair salon
    Laundry facilities
    Luggage storage
    Porter
    Tour/ticket assistance
    Turndown service

    Languages spoken

    English
    French
    Italian

    Business services

    8 meeting rooms
    Business centre
    Conference space (4844 square feet)

    Outdoors

    Garden
    Terrace

    Spa

    4 treatment rooms
    Aromatherapy
    Body scrubs
    Body treatments
    Facials
    Massages
    Massage/treatment rooms
    Sauna
    Hot tub
    Steam room

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility

    More

    Designated smoking areas

    Room amenities

    Bedroom

    Air conditioning
    Rollaway/extra beds (surcharge)

    Bathroom

    Bathrobes
    Designer toiletries
    Hairdryer
    Separate bathtub and shower

    Entertainment

    21-inch LCD TV
    pay films
    premium channels
    satellite channels

    Food and drink

    Coffee/tea maker
    Free bottled water
    Minibar

    More

    Desk
    Free newspapers
    In-room massage
    Individually furnished
    Laptop-compatible safe
    Phone
    Turndown service
    4.5

    Wonderful

    5 - Excellent
    91
    4 - Good
    45
    3 - Okay
    8
    2 - Mediocre
    3
    1 - Poor
    1
    4.7
    Cleanliness
    4.6
    Service and Staff
    4.6
    Amenities
    4.5
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service

    Stayed 1 night in Feb 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Lovely Hotel.

    This is a lovely Hotel and I had a great stay. My only issue was that the wifi in my room only worked for one of my 4 nights.

    Stayed 4 nights in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Will definitely use this hotel again

    The staff were very efficient, helpful and friendly. The view of the park and Nairobi from the room was a bonus. The breakfast was excellent.

    Stayed 1 night in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Great experience great service

    Stayed 1 night in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 2 nights in Dec 2019

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