4 Jan 2019 by O. Ogola - Assistant Front Office Manager
Dear Lian, Thank you for your review of the hotel. We are delighted that you enjoyed the service and the rooms during your stay. We look forward to your future stay with us. Best regards,
A winery is on site. As a guest of Ole Sereni, you'll find an outdoor pool, a health club, a spa tub, and a sauna. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a limo/town car service are available. Event space at this hotel measures 4650 square feet (432 square metres) and includes conference centres. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Ole Sereni. A round-trip airport shuttle (available 24 hours) and a casino shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Nairobi hotel.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Free long-term parking , Free self parking , Parking (limited spaces)
Ole Sereni offers 134 forms of air-conditioned accommodation with minibars and a safe. This individually decorated accommodation has separate sitting areas. Beds feature premium bedding. 32-inch LED televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Nairobi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
The Big Five Restaurant – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.
Eagles Steakhouse – This steakhouse specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Waterhole Snack Bar – This bar specialises in international cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.
24-hour room service is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Special check-in instructions:
If you are planning to arrive after 9:00 PM, please contact the property at least 48 hours in advance using the information on the booking confirmation.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
Guests who require guaranteed early check-in must book their stay to include the early check-in date. Other early check-in requests are subject to availability, and a fee equal to 50% of the daily room rate is charged. For more details, please contact the property using the information on the reservation confirmation received after booking.
Guests arriving after 9:00 PM must contact the property at least 48 hours prior to arrival using the information on the booking confirmation.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve rollaway/extra beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve rollaway/extra beds.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.