16 Oct 2019 by Maria
Thank you for bringing to my attention the ebookers website information. I have already been in contact with them to get our information updated. We appreciate your assistance and look forward to your next trip to Napa. Warm regards, Maria
7 Nov 2019 by Maria
We are so glad you enjoyed your stay. I am sorry you weren't shown how to use the dimmers in the room. There is a dimmer switch next to the light-switch you move up and down to control the lightening in the room. Once again I sincerely apologize for the inconvenience. We look forward to hopefully seeing you again soon. Someone from the front desk will be happy to show you how to operate the lights and if you need a bedside lamp and table we will be happy to get that for you as well. Thank you for staying with us! Warm regards, Maria
22 Jun 2019 by maria
I am so glad you enjoyed your stay here in Napa! We are happy to know you enjoyed our location. With us being within crawling distance to all the the wine bars, restaurants, etc I am sure it was one to remember. We hope to see you again in the near future.
23 Nov 2018 by Guest Experience Team
Dear Eero, Thank you for taking the time to rate your recent stay at our hotel. Whilst it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit. Kind regards, Customer Care Team
As a guest of Napa Valley Hotel & Suites, you'll find an outdoor pool, tour/ticket assistance, and multilingual staff. Public spaces have free WiFi. The business-friendly Napa Valley Hotel & Suites also features a picnic area, concierge services, and complimentary newspapers in the lobby. Limited free parking is available on a first-come, first-served basis. This Napa hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces) , Free parking nearby
Napa Valley Hotel & Suites offers 45 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and coffee/tea makers. 43-inch Smart televisions come with premium cable channels. Bathrooms include baths or showers with a hydromassage showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts debit cards, debit cards, debit cards, debit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Eurocard and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Each guest room is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.