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Standard Twin Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Hotel Promenade, you're just a quick walk from Promenade Shopping Centre. Free WiFi in public areas, free self-parking and an outdoor pool are available.

  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes tennis courts and a gym
  • Steps from Promenade Shopping Centre and 6 minutes on foot from Nelspruit Market

Renovations + Closures

This property is closed from 19 October 2022 to 18 October 2024 (dates subject to change).

Property Features

Hotel Promenade offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. A terrace, tour or ticket assistance, and a garden are also featured at the family-friendly Hotel Promenade. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Mbombela hotel.

  • 1 building
  • 71 guestrooms or units
  • 2 levels
  • Conference rooms
  • Built in 1950
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel Promenade offers 71 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:00 AM.

Town Hall Restaurant – This restaurant serves breakfast, lunch and dinner.

The Hotel Bar and Terrace – On-site bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately ZAR 140 for adults and from ZAR 55 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel Promenade Nelspruit
  • Hotel Promenade Nelspruit
  • Promenade Nelspruit
  • Best Western Promenade Nelspruit
  • Best Western Promenade
  • Best Western Hotel Promenade
  • Hotel Promenade Hotel
  • Hotel Promenade Mbombela
  • Hotel Promenade Hotel Mbombela

You should know

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National Rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.