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"Ok location but rooms are untidy. During our stay of 6 days staff refused to change towels despite being ask several times. The bathroom smelled of se ... " More

By a verified traveller on Fri 07 Sep 2018

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Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Apartment

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Apartment

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Q Hotel Neptun, you'll be within walking distance of Comarova Forest. Free WiFi in public areas, free self-parking and a restaurant are available.

  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast offered for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a playground
  • Just a 2-minute drive from Neptune Orthodox Church and a few minutes from Comarova Forest

Q Hotel Neptun ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Q Hotel Neptun

Everyone (1)
3 out of 5
Ok location but rooms are untidy. During our stay of 6 days staff refused to change towels despite being ask several times. The bathroom smelled of sewage. Poor breakfast at outrageous price of 7 euros. There is another Q in Brasov one should consider avoiding as well.

Posted by , from Glasgow on 7 Sep 2018

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Property Features

Q Hotel Neptun offers its guests a seasonal outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A terrace, a BBQ, and a garden are also featured at the family-friendly Q Hotel Neptun. Free self parking is available. Smoking is allowed in designated areas at this 3-star Neptun hotel.

  • 103 guestrooms or units
  • Conference rooms
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Children's pool
  • Separate living room
  • Free WiFi
  • Playground on site
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mangalia Station (8.4 km / 5.2 mi)
  • Parking: Free self parking

Room Amenities

Q Hotel Neptun offers 103 accommodations with fireplaces and free toiletries. Flat-screen televisions come with cable channels. Bathrooms include a shower. This Neptun hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Fireplace
  • Pull-out sofa bed
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Fridge
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Toiletries (free)
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Q Hotel Neptun has a restaurant on site.

Room service is available.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cashless payment methods are available for all transactions.

  • One child stays free
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Q Hotel Neptun
  • Q Hotel Neptun Hotel
  • Q Hotel Neptun Neptun
  • Q Hotel Neptun Hotel Neptun

You should know

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.