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"Handy for transport links and all New York attractions. The hotel is over priced for the level of service and "quality" of rooms. The complimentary br ... " More

By a verified traveller on Sun 14 Jan 2018

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Premier Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
£56* Per night/room 31 Jan - 1 Feb

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room with Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Citadines Connect Fifth Avenue New York. During your stay, you're just a quick walk from 5th Avenue. Enjoy features like free breakfast and free WiFi in public areas, plus a 24-hour business centre. This 3-star hotel has 124 rooms over 22 floors. Free WiFi and LED TVs are available in all rooms.

  • Air-conditioned rooms with LED TVs, coffee/tea makers and down duvets
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the area's walkability and the clean guestrooms
  • Steps from 5th Avenue and 6 minutes on foot from Times Square
  • Pets welcome for a fee

Citadines Connect Fifth Avenue New York ratings based on 6 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Citadines Connect Fifth Avenue New York

Everyone (5)
3 out of 5

Near to Times Square

Pros: Handy for transport links and major attractions, e.g. Times Square and theatre district.
Cons: Upgrade required to breakfast area. A good clean of bedrooms.
Location: Location good.
Handy for transport links and all New York attractions. The hotel is over priced for the level of service and "quality" of rooms. The complimentary breakfast is basic and served in the foyer area. There is insufficient seating and table accommodation, more of a "bun fight" than a relaxing meal time. Complimentary Tea and Coffee available in the rooms. The bedrooms are adequate, but could do with a good clean. Reception staff are helpful.

Posted by , from Scotland, UK on 14 Jan 2018

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Comment from Hotel Management

16 Jan 2018 by Reservationist

Thank you for taking the time to review your stay. We are happy to see the location was great.

3 out of 5

nice hotel central to a lot of the attration's.

Unfortunately both myself and partner were bitten badly by bed bugs this wasn't confirmed until we returned home. That being said the staff were always friendly and approachable and the rooms were very clean.

Posted by , from north yorkshire, england on 21 Dec 2017

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Comment from Hotel Management

29 Dec 2017 by Reservationist

Thank you for your response. We know you have many choices when staying in New York City so we thank you for choosing Hotel Central Fifth Avenue. I apologize that your stay was less than perfect and we wish we would have had the chance to correct the issue that was affecting your experience with us. We highly value and respect each and every one of our guests so we do appreciate your feedback. Please do not hesitate to contact me the next time you are planning a visit to New York City so that I may ensure the best room in house.

3 out of 5
Huone pieni. Ikkunanäkymä todella surkea, sottuiselle sisäpihalle.

Posted by on 29 Mar 2019

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Comment from Hotel Management

31 Mar 2019 by Reservationist

Thank you for taking the time to share feedback and experience at Citadines Connect Avenue. I apologize that we were unable to meet your expectations during your most recent stay with us. We know you have many choices when staying in New York City so we thank you for choosing Citadines Connect Fifth Avenue. Please do not hesitate to contact me the next time you are visiting New York City so that we can take care of your needs prior to your arrival. I hope for a chance to regain your confidence in us.

4 out of 5
Super Standpunkt für times square. Zimmer sind sauber und frisch renoviert, kleines frühstückbuffet ist auch gut.

Posted by , from Anonym on 10 Oct 2018

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Comment from Hotel Management

10 Oct 2018 by Reservationist

Thank you for taking the time to review your stay. It is great to see our proximity to the Time Square area work well for you. Thank you for staying with us.

3 out of 5

Hôtel très bien placé , à côté de Times square

Hôtel bien placé, bonne literie mais assez déçu par les petits déjeunes qui étaient à emporter pour cause de travaux

Posted by on 15 Apr 2018

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Comment from Hotel Management

16 Apr 2018 by Reservationist

Thank you for taking the time to review your stay. It is great to see our proximity to the Time Square area work well for you. Thank you for staying with us.

4 out of 5

Zentral gelgenes Hotel

Pros: Die Lage, frei zugänglicher PC für Check-In Flug, Gepäckaufbewahrung.
Cons: Abstimmung mit GoAirlink, damit die auch mal den richtigen Namen kennen (ist bei denen noch unter Holliday Inn Express gespeichert)
Location: siehe oben: sehr zentral; ESB, Rockefeller, Grand Station, Times Square, Subway (Metro) fußläufig
Sehr zentral gelegenes Hotel (im Zentrum von Empire Stat Building/Grand Central/Rockefeller Centre/ Times Square. Sehr nettes Personal, Frühstücksraum etwas unpersönlich, dafür kostenloses Frühstück (ist natürlich nicht mit dem deutschen Frühstück vergleichbar, aber durchaus akzeptabel). Zimmer sind rel. klein aber ausreichend, Ausstattung i.O., Badezimer war sauber wenn auch an den Dekcenklappen leicht angerostet; Wermutstropfen: der Abfluss des Waschbeckens war leicht verstopft, so daß es eine Weile dauerte, bis das Wasser abgeflossen war. Gepäckaufbewahrung bei späterer Abfahrt möglich, ebenso steht im Keller ein PC zum Ausdruck der Rückflugtickets.

Posted by , from Bayern on 21 Nov 2017

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Comment from Hotel Management

23 Nov 2017 by Reservationist

Thank you so much for your review of our hotel. I'm really glad to hear that you enjoyed your stay with us. We're happy to see that our location was great as well. We always strive to put guests first and provide a warm and engaging service to all our guests. We would very much look forward to a future opportunity to welcome you back and deliver another excellent service. Thank you for staying at Hotel Central Fifth Avenue!

About the Citadines Connect Fifth Avenue New York

Location 15 West 45th Street, New York, NY 10036

Property Features

WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Citadines Connect Fifth Avenue New York. This 3-star New York hotel is smoke free.

  • 124 guestrooms or units
  • 22 levels
  • To-go breakfast (free)
  • Business centre (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: New York, NY (LGA-LaGuardia) (15.1 km / 9.4 mi)
  • Train station: Grand Central - 42 St. Station (1.7 km / 1.1 mi)
  • Metro station: 5 Av Station (W. 42nd St.) (0.3 km / 0.2 mi)

Room Amenities

Citadines Connect Fifth Avenue New York offers 124 forms of accommodation with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. 40-inch LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (weekly)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

Guests are served a free on-the-go breakfast daily from 6:30 AM to 9:00 AM.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at 11:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per night
  • Maximum 1 per roomService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts credit cards and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless checkout is available. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 48 hours between bookings. The property affirms that it follows the sanitisation practices of the Ascott Cares (Ascott Limited) guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available for guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Ascott Cares (Ascott Limited)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel New York City Fifth Avenue
  • Hotel Central Fifth Ave
  • New York City Fifth Avenue Holiday Inn Express
  • Holiday Inn Express Fifth Avenue
  • Holiday Express New York City Fifth Avenue
  • Holiday Express Fifth Avenue
  • Hotel Central Fifth Ave New York
  • Central Fifth Ave New York
  • Central Fifth Ave
  • Citadines Connect Fifth Avenue New York Hotel
  • Citadines Connect Fifth Hotel
  • Citadines Connect Fifth
  • Holiday Inn Express New York City Fifth Ave Hotel New York City
  • Holiday Inn Express New York City Fifth Avenue
  • Citadines Connect Fifth Avenue New York Hotel
  • Citadines Connect Fifth Avenue New York New York
  • Citadines Connect Fifth Avenue New York Hotel New York

You should know

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.