"overall we really enjoyed our stay here and would readily recommend it .our room was very clean and housekeeping excellent . we stayed on the second f ... " More

By a verified traveller on Thu 23 Nov 2017

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Hotel Description

DoubleTree by Hilton Metropolitan - New York City puts you in the heart of Manhattan, within just a 10-minute stroll of popular attractions like Chrysler Building and Bloomingdale's. Highlights at this Art Deco hotel include a restaurant and a bar/lounge.

TVs with cable channels are featured in all 764 rooms, and you can enjoy WiFi, free newspapers, and safes. Premium bedding and free toiletries are nice touches to enhance your stay. Hairdryers, phones, and irons/ironing boards are also available.

The restaurant, Met Grill, serves American cuisine and is open for breakfast. Met Bar is the hotel's own lobby lounge. 12000 square feet (1115 square metres) of event facilities include 12 meeting rooms and conference rooms, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free WiFi in public areas and a fitness centre. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4-star Central New York City hotel include Rockefeller Center and St. Patrick's Cathedral.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£104 per night

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Metropolitan - New York City ratings based on 16 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

clean hotel , great location

Pros: location , housekeeping
Cons: free wifii ? tea / coffee in rooms ? but not a major issue
Location: see above - time square , SOL , ellis is Brooklyn bridge , wall street , charging bull !! , NY stock exchange , SAKS , bloomingdales , central park ,
overall we really enjoyed our stay here and would readily recommend it .our room was very clean and housekeeping excellent . we stayed on the second floor . maybe the room was on the small side and our view wasn't great towards the back of the hotel , but it was not an issue for us . Janet , the Hilton sales rep. was very helpful - unfortunately we only got talking to her on our second last day. we like to dine in the city so we did not dine here , we did have a drink once or twice , it was adequate , expensive but no worse than the rest of NY . we had one occasion to ring reception (when we locked ourselves out of safe !! ) and the response was instant , efficient and the security gent was more than courteous .the hotel is excellently located with all major sights easily reached , either by foot ( eg TS 15 mins ) or if you want subway it is right beside hotel. we would stay here again without hesitation .

Posted by , from ireland on 23 Nov 2017

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4 out of 5

Good hotel and location

Pros: Cleanliness, helpful staff
Cons: Not relevant
Location: By subway station. Walking distance to 5th Avenue, Times Square, MOMA, Central Park etc
Efficient registration. Clean comfortable room. Good accessibility to sites of interest and close to subway

Posted by , from Downtown Manhattan on 21 Nov 2017

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4 out of 5

Great location and lovely room

Staff were mainly helpful but the best thing about the hotel is the location. You can walk everywhere! Would stay again

Posted by , from new york on 2 Sep 2017

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3 out of 5

Great location, but noisy!

The hotel itself was of a high standard and the room was bigger than expected. The location was perfect and right by the main subway lines in and out of Brooklyn. Unfortunately the doors into the hallway weren't sealed fully so noise from the corridors could be heard (guests through the night and maids in the morning). Also, our room looked out onto the police and fire department so sirens could be heard all day and night.

Posted by , from UK - Newcastle on 18 May 2017

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1 out of 5

City break

The location of the hotel was perfect, hotel is basic but lady on reception was the rudest I have ever come across on my travels - and I have stayed in a lot of hotels. terrible customer service - wouldn't go again unless they change their staff. The way I was spoken to was completely unacceptable and unprovoked!

Posted by on 11 Nov 2015

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5 out of 5

Excellent

I usually stay with family but decided to do my own thing this year Absoloutley love this hotel stayed would definetly stay there again the staff member that checked me in was very nice and helpful the location was great withing walking distance of grand central and central park will be booking this hotel again .only drawback was that it took a few days for the deposit to go back on my card

Posted by on 14 Sep 2015

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3 out of 5

One night's stay

The hotel was fine for the price. The room was small but not really a problem if you are just needing it to sleep in. The bar staff were not particularly friendly but a for a place to sleep only, i would return.

Posted by on 12 Aug 2015

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1 out of 5

Avoid at all costs

Terrible check-in service. A friend was with me waiting for me to check in, and he (independently) also said he had never seen such rude and crude check-in service before. It was clear that the lady did not want to be there. Very noisy hotel throughout the night. Bathroom had peeling paint and dirt where the bath joined the wall. Very cheap and minimal furniture. I travel a lot, but this was close to the worst hotel I stayed in, in a major city.

Posted by on 28 May 2015

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5 out of 5

Location spot on

The perfect location to easily access the city. Hotel staff where extremely helpful and friendly. The metro coffee shop next door was an added bonus for that quick morning coffee and bagel. A hotel that we would definitely book again - a fantastic Xmas holiday was had

Posted by on 1 Jan 2014

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4 out of 5

Superb Location

The Doubletree is perfectly situated in Midtown Manhattan with access to all places of interest only a short journey away!! There is a tube station outside the hotel which gives great access to lower Manhattan within 10mins, central park is only a 10min walk up Lexington Avenue with some great shops on the way. Would recommend this hotel to anyone, the only complaint was breakfast was not included, if it was we were not made aware of this!!

Posted by on 24 Dec 2009

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About the DoubleTree by Hilton Metropolitan - New York City

Location 569 Lexington Ave, New York, NY 10022

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre, a limo/town car service, and meeting rooms are available. Public spaces have free WiFi. Event space at this hotel measures 12000 square feet (1115 square metres) and includes conference rooms. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Metropolitan - New York City. For a fee, parking is available. A complete renovation of DoubleTree by Hilton Metropolitan - New York City was completed in June 2012. This Art Deco Manhattan hotel is smoke free.

  • 1 building
  • 764 guestrooms or units
  • 20 levels
  • 12000 sq ft of conference space
  • 1115 sq. m of conference space
  • Built in 1961
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (14.7 km / 9.1 mi)
  • Train station: New York Grand Central Terminal Station (1.2 km / 0.8 mi)
  • Metro station: Lexington Av.-53 St. Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Metropolitan - New York City offers 764 forms of air-conditioned accommodation with a safe and free newspapers. Beds feature premium bedding. Televisions come with Cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Manhattan's hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • HD television
  • Cable channels
  • Films for purchase
  • Luxury bedding
  • Shower and tub combination
  • Cribs available
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Met Bar – On-site lobby lounge.

Met Grill – This restaurant specialises in American cuisine and only serves breakfast.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Spa Services

  • Manicures and pedicures

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per night.
  • Cribs (infant beds) are available.

Pets

  • Pets: USD $100.00 per pet, per stay, plus a deposit of USD 100 per stay
  • Weight limit: 60 lb
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD20 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Self-parking fee: USD55 per night
  • Valet parking fee: USD63 per day
  • Pet deposit: USD100 per stay
  • Pet fee: USD$100.00 per pet, per stay
  • Rollaway bed fee: USD30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Promotions

New York Sightseeing Promotion
Book a stay in “Sightseeing Promotion” rate category and receive the following:

  • $4 off Circle Line
  • $30 off World Yacht Dinner Cruise
  • $5 off City Sights Double-Decker Bus Tour
  • 20-percent discount at Planet Hollywood
  • $5 off Madame Tussauds
  • Complimentary treatment at Equinox Wall Street (with massage purchase)

  • Must book a “Sightseeing Promotion” rate category to qualify. Offer cannot be combined with any other promotions. Not applicable to already-confirmed reservations or group bookings.

    Free Parking or Breakfast Promotion
    Book a stay in “Free Parking or Breakfast Promotion” rate category and receive the following:

    • Choice of free overnight parking for one car OR free full American breakfast for two. Either choice applies for entire stay.

    • Must book a “Free Parking or Breakfast Promotion” rate category to qualify. No in/out privileges if parking is chosen. Guest receives benefits for every night of stay. Offer cannot be combined with any other promotions. Not applicable to already-confirmed reservations or group bookings.