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"Bathrooms very small I am only 5'2'' I could stand in the bath and touch both walls you had a job to shut the bathroom door once in there as there wa ... " More

By a verified traveller on Mon 04 Nov 2019

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Hotel Description

Our customers tell us that they can't get enough of the shopping around DoubleTree by Hilton Metropolitan - New York City. During your stay, you're just a quick walk from 5th Avenue. Free WiFi in public areas, a restaurant and a 24-hour fitness centre are available. Built in 1961, this 4-star hotel has 764 rooms over 20 floors. Each room includes amenities such as cable TV channels and premium bedding.

  • Air-conditioned rooms with cable TV, premium bedding and hairdryers
  • Free WiFi and wired Internet in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the proximity to public transport and the central location
  • Just a 3-minute walk from 5th Avenue and 6 minutes on foot from St. Patrick's Cathedral
  • Pets welcome for a fee (restrictions apply)

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£81* Per night/room 27 Feb - 28 Feb

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Metropolitan - New York City ratings based on 28 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for DoubleTree by Hilton Metropolitan - New York City

Everyone (13) Couples (5) Business (1) Family (3) Other (1) Friends (2)
3 out of 5
Bathrooms very small I am only 5'2'' I could stand in the bath and touch both walls you had a job to shut the bathroom door once in there as there was no room to get behind the door to close it. We made a cup of tea the 1st night next day we could not no cups tea or sugar etc. never been to a hotel that charges for Wi-Fi? Free in the lobby IF you could get onto it I could not and it drained my battery every time I tried.

Posted by on 4 Nov 2019

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4 out of 5
The hotel was in a good location but the room wasn’t great value for money. There was no kettle in the room and the shower had the same amount of force as a watering can.

Posted by on 12 Feb 2019

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4 out of 5
Nice comfortable hotel and rooms. Pleasant and very helpful staff (the concierge was brilliant in helping plan our journey back to JFK, checking delays and cancellation as we were going back Xmas eve). Fantastic location. Walking distance from all the main attractions to see in NYC. Perfect. The only remark I would make was that the bathroom really needs some TLC. Has not been refurbished in a very looooog time!

Posted by on 27 Dec 2018

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3 out of 5
Ok hotel, decent location in midtown east but a bit dated. Biggest disappointment was that Wi-Fi in room was not complimentary which I find a bit shocking for a 4 star hotel from a major hotel brand in a big metropolitan city. Would expect Wi-Fi as a standard in 2018 when paying over £120 per night.

Posted by on 27 Sep 2018

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5 out of 5

Love those cookies!

We booked this for a short City break in New York. I didn’t want to be too far or too close to Times Square so this fit the bill. Walking distance to many attractions. Walked to Times Square, Empire State and Rockefeller. We arrive late night. Quick to check in and she gave us those amazing cookies. Clean and comfortable room. Gave 4 for room comfort as there was no minibar so we had to go out for simple thing like bottle of water. The hotel had a bar, restaurant and a gift shop. Had the breakfast at met grill. Breakfast was nice but expensive. It came $30 a head with 15%tips already included in bill. In my opinion anything more than $15 is expensive but that’s my opinion. I have paid $14.95 in other Hiltons but may be its New York that’s why. So we only had breakfast once as and had it for half the price elsewhere. Check out was quick and they also had our luggage for a fee of $2 per bag as we had a late flight. Overall good experience and will recommend.

Posted by on 16 May 2018

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3 out of 5

Good location, basic hotel

The hotel is pretty basic, slightly dated furniture, small bathroom, no tea/coffee or drink facilities in the room, you have to pay to use the WiFi & I had a view overlooking an air vent which was hardly inspiring. It was fairly clean but some of the furniture was dusty. The staff were mostly unhelpful when we enquired about transfers back to the airport. But if you're on holiday to see the sights rather than stay in the hotel, it is a good location.

Posted by , from Bristol, UK on 17 Dec 2017

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4 out of 5

clean hotel , great location

Pros: location , housekeeping
Cons: free wifii ? tea / coffee in rooms ? but not a major issue
Location: see above - time square , SOL , ellis is Brooklyn bridge , wall street , charging bull !! , NY stock exchange , SAKS , bloomingdales , central park ,
overall we really enjoyed our stay here and would readily recommend it .our room was very clean and housekeeping excellent . we stayed on the second floor . maybe the room was on the small side and our view wasn't great towards the back of the hotel , but it was not an issue for us . Janet , the Hilton sales rep. was very helpful - unfortunately we only got talking to her on our second last day. we like to dine in the city so we did not dine here , we did have a drink once or twice , it was adequate , expensive but no worse than the rest of NY . we had one occasion to ring reception (when we locked ourselves out of safe !! ) and the response was instant , efficient and the security gent was more than courteous .the hotel is excellently located with all major sights easily reached , either by foot ( eg TS 15 mins ) or if you want subway it is right beside hotel. we would stay here again without hesitation .

Posted by , from ireland on 23 Nov 2017

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4 out of 5

Good hotel and location

Pros: Cleanliness, helpful staff
Cons: Not relevant
Location: By subway station. Walking distance to 5th Avenue, Times Square, MOMA, Central Park etc
Efficient registration. Clean comfortable room. Good accessibility to sites of interest and close to subway

Posted by , from Downtown Manhattan on 21 Nov 2017

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4 out of 5

Great location and lovely room

Staff were mainly helpful but the best thing about the hotel is the location. You can walk everywhere! Would stay again

Posted by , from new york on 2 Sep 2017

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3 out of 5

Great location, but noisy!

The hotel itself was of a high standard and the room was bigger than expected. The location was perfect and right by the main subway lines in and out of Brooklyn. Unfortunately the doors into the hallway weren't sealed fully so noise from the corridors could be heard (guests through the night and maids in the morning). Also, our room looked out onto the police and fire department so sirens could be heard all day and night.

Posted by , from UK - Newcastle on 18 May 2017

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About the DoubleTree by Hilton Metropolitan - New York City

Location 569 Lexington Ave, New York, NY 10022

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a limo/town car service. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 12000 square feet (1115 square metres) and includes conference rooms. A 24-hour fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Metropolitan - New York City. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 1 building
  • 764 guestrooms or units
  • 20 levels
  • 12000 sq ft of conference space
  • 1115 sq. m of conference space
  • Built in 1961
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Lift
  • No smoking on site


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: New York, NY (LGA-LaGuardia) (11.1 km / 6.9 mi)
  • Train station: New York Grand Central Terminal Station (1.4 km / 0.9 mi)
  • Metro station: Lexington Av.-53 St. Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Metropolitan - New York City offers 764 forms of air-conditioned accommodation with laptop-compatible safes and a safe. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • HD television
  • Cable channels
  • Films for purchase
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Met Bar – On-site lobby lounge.

Met Grill – This restaurant specialises in American cuisine and only serves breakfast.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Cots (infant beds) are not available.


  • Pets: USD 100 per pet, per stay, plus a deposit of USD 100 per stay
  • Weight limit: 60 lb
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • Debit cards


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 (rates may vary)
  • Self-parking fee: USD 55 per night
  • Valet parking fee: USD 65 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Metropolitan New York City Hotel
  • DoubleTree Hilton Metropolitan Hotel New York City
  • DoubleTree Hilton Metropolitan New York City
  • DoubleTree Hilton New York City
  • DoubleTree Metropolitan
  • DoubleTree Metropolitan Hilton
  • DoubleTree Metropolitan New York City
  • DoubleTree New York City Metropolitan
  • Hilton DoubleTree Metropolitan
  • Hilton Metropolitan New York City
  • DoubleTree Hilton Metropolitan Hotel
  • DoubleTree by Hilton Metropolitan - New York City Hotel
  • DoubleTree by Hilton Metropolitan - New York City New York
  • DoubleTree by Hilton Metropolitan - New York City Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.