9 Feb 2020 by General Manager
Brogan, we are happy you thoroughly enjoyed your visit with us here at DoubleTree by Hilton Hotel New York Times Square West. Our hotel is set in the perfect location to explore all of the sights, sounds, and tastes of Times Square. We strive to deliver exceptional service every time, so knowing you were delighted by our efforts really makes our day. We look forward to seeing you again soon. Richard Hotter, General Manager
5 Jan 2020 by General Manager
Thank you for being our guest. Although you liked our location, we are sorry for the wait times you experienced with our elevators. During our peak travel times, the elevators take a little longer due to higher demand, similar to rush hour traffic. We regret the inconvenience and hope the positive aspects of our hotel will bring you back to us soon. Richard Hotter, General Manager
23 Dec 2018 by GM
Dear S, Please accept our apologies for being slow to respond to your requests while you were our guest. We appreciate you bringing this to our attention. Your comments will be shared with our team to prevent such mistakes going forward. We hope you will give us an opportunity in the future to provide you with the outstanding service and hospitality you expect from our hotel. Richard Hotter General Manager
17 Jan 2018 by General Manager
Nikki, thank you for being a guest at our hotel and for sharing your views with others. It was delightful to read you thoroughly enjoyed your stay at the DoubleTree by Hilton Hotel New York Times Square West. We love to make our guests feel at home, so it is wonderful to see we accomplished that goal. Thanks again for your comments, and we look forward to having the pleasure of welcoming you again soon. Richard Hotter, General Manager
4 Feb 2020 by General Manager
Thank you for the generous review of the DoubleTree by Hilton Hotel New York Times Square West. We are delighted to know you loved our location and were impressed with our hardworking associates. We are also happy to know you enjoyed our warm chookies. It was a pleasure hosting you, and we look forward to your next visit. Richard Hotter, General Manager
23 Jan 2020 by General Manager
Thank you for reviewing our hotel. Although you liked our location, we regret you were disappointed with the size of your room. Being located in the city means that everything is "city-sized." We value your feedback and hope you will choose us again soon. Richard Hotter, General Manager
6 Nov 2019 by General Manager
It was delightful to read that you enjoyed your stay at the DoubleTree by Hilton Hotel New York Times Square West. We are happy you loved our courteous staff, convenient location, and views from the rooftop bar. We love to make our guests feel at home, so it is wonderful to see we accomplished that goal. Thank you again for your comments and for mentioning our complimentary cookies. We hope to have the pleasure of welcoming you again soon. Richard Hotter, General Manager
13 Oct 2019 by General Manager
Thank you for taking the time to post your gracious rating of DoubleTree by Hilton Hotel New York Times Square West. We always want our guests to have a pleasant experience, and we are glad to know we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Richard Hotter, General Manager
22 Sep 2019 by General Manager
Thank you for your wonderful feedback. We were pleased to read that you found our location to be perfect for your needs. We are also happy that you were impressed with our Rooftop lounge and entertainment venue with expansive views of the city. We look forward to having you stay at DoubleTree by Hilton Hotel New York Times Square West the next time you visit our exciting city. Richard Hotter, General Manager
15 Sep 2019 by General Manager
Thank you for being our guest at the DoubleTree by Hilton Hotel New York Times Square West. We are glad to know you were pleased with our ideal location and comfortable accommodations. It is also a pleasure to read that you loved the spectacular views from our Lovage Rooftop Lounge. We value your feedback and hope to welcome you back soon for another enjoyable stay. Richard Hotter, General Manager
There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business centre on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1000 square feet (93 square metres) and includes conference rooms. A fitness centre, a rooftop terrace, and tour or ticket assistance are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. For a fee, parking is available. A complete renovation of DoubleTree by Hilton New York Times Square West was completed in 2017. This 4-star New York hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)
Available in some public areas: Free WiFi , Free wired Internet
Valet parking (surcharge)
DoubleTree by Hilton New York Times Square West offers 612 forms of air-conditioned accommodation with laptop-compatible safes and a safe. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11 AM.
Tranzit – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
High Bar – On-site rooftop bar. Happy hour is offered. Open daily.
Room service is available.
Recreational amenities at the hotel include a fitness centre.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.