9 Feb 2020 by General Manager
Brogan, we are happy you thoroughly enjoyed your visit with us here at DoubleTree by Hilton Hotel New York Times Square West. Our hotel is set in the perfect location to explore all of the sights, sounds, and tastes of Times Square. We strive to deliver exceptional service every time, so knowing you were delighted by our efforts really makes our day. We look forward to seeing you again soon. Richard Hotter, General Manager
5 Jan 2020 by General Manager
Thank you for being our guest. Although you liked our location, we are sorry for the wait times you experienced with our elevators. During our peak travel times, the elevators take a little longer due to higher demand, similar to rush hour traffic. We regret the inconvenience and hope the positive aspects of our hotel will bring you back to us soon. Richard Hotter, General Manager
23 Dec 2018 by GM
Dear S, Please accept our apologies for being slow to respond to your requests while you were our guest. We appreciate you bringing this to our attention. Your comments will be shared with our team to prevent such mistakes going forward. We hope you will give us an opportunity in the future to provide you with the outstanding service and hospitality you expect from our hotel. Richard Hotter General Manager
28 Feb 2020 by General Manager
Thank you for taking the time to let us know about your stay. Being the closest DoubleTree to Times Square our hotel is near many points of interest and public transportations, and we are glad you found that to be convenient. We are also happy you were satisfied with our accommodations but regret not meeting some of your expectations. It was a pleasure to host you, and we look forward to welcoming you again. Richard Hotter, General Manager
4 Feb 2020 by General Manager
Thank you for the generous review of the DoubleTree by Hilton Hotel New York Times Square West. We are delighted to know you loved our location and were impressed with our hardworking associates. We are also happy to know you enjoyed our warm chookies. It was a pleasure hosting you, and we look forward to your next visit. Richard Hotter, General Manager
23 Jan 2020 by General Manager
Thank you for reviewing our hotel. Although you liked our location, we regret you were disappointed with the size of your room. Being located in the city means that everything is "city-sized." We value your feedback and hope you will choose us again soon. Richard Hotter, General Manager
6 Nov 2019 by General Manager
It was delightful to read that you enjoyed your stay at the DoubleTree by Hilton Hotel New York Times Square West. We are happy you loved our courteous staff, convenient location, and views from the rooftop bar. We love to make our guests feel at home, so it is wonderful to see we accomplished that goal. Thank you again for your comments and for mentioning our complimentary cookies. We hope to have the pleasure of welcoming you again soon. Richard Hotter, General Manager
13 Oct 2019 by General Manager
Thank you for taking the time to post your gracious rating of DoubleTree by Hilton Hotel New York Times Square West. We always want our guests to have a pleasant experience, and we are glad to know we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Richard Hotter, General Manager
22 Sep 2019 by General Manager
Thank you for your wonderful feedback. We were pleased to read that you found our location to be perfect for your needs. We are also happy that you were impressed with our Rooftop lounge and entertainment venue with expansive views of the city. We look forward to having you stay at DoubleTree by Hilton Hotel New York Times Square West the next time you visit our exciting city. Richard Hotter, General Manager
15 Sep 2019 by General Manager
Thank you for being our guest at the DoubleTree by Hilton Hotel New York Times Square West. We are glad to know you were pleased with our ideal location and comfortable accommodations. It is also a pleasure to read that you loved the spectacular views from our Lovage Rooftop Lounge. We value your feedback and hope to welcome you back soon for another enjoyable stay. Richard Hotter, General Manager
Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business centre on site. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square metres) and includes conference rooms. A fitness centre, a rooftop terrace, and tour or ticket assistance are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. For a fee, parking is available. A complete renovation of DoubleTree by Hilton New York Times Square West was completed in 2017. This 4-star New York hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)
Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge
Valet parking (surcharge)
DoubleTree by Hilton New York Times Square West offers 612 forms of air-conditioned accommodation with laptop-compatible safes and a safe. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11 AM.
Tranzit – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
High Bar – On-site rooftop bar. Happy hour is offered. Open daily.
Room service is available.
Recreational amenities at the hotel include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.