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"Loved this property very central & had a rooftop bar " More

By a verified traveller on Sat 08 Feb 2020

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Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max
£89* Per night/room 26 Sep - 27 Sep

Room, 1 King Bed, Non Smoking, View (Freedom Tower View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the shopping around DoubleTree by Hilton New York Times Square West. During your stay, you're just a quick walk from Times Square. You'll find features such as 2 bars, a restaurant and a fitness centre. Built in 2017, this 4-star hotel has 612 rooms over 34 floors. LCD TVs and coffee makers are available in all rooms.

  • Air-conditioned rooms with LCD TVs, room service and coffee makers
  • Enjoy American cuisine while dining at Tranzit
  • Cooked-to-order breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the comfortable guestrooms and the helpful staff
  • Within a 10-minute walk of Times Square and St. James Theatre
  • Cats and dogs welcome for a fee (restrictions apply)

DoubleTree by Hilton New York Times Square West ratings based on 18 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton New York Times Square West

Everyone (7) Couples (3) Family (6)
5 out of 5
Loved this property very central & had a rooftop bar

Posted by , from Edinburgh on 8 Feb 2020

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Comment from Hotel Management

9 Feb 2020 by General Manager

Brogan, we are happy you thoroughly enjoyed your visit with us here at DoubleTree by Hilton Hotel New York Times Square West. Our hotel is set in the perfect location to explore all of the sights, sounds, and tastes of Times Square. We strive to deliver exceptional service every time, so knowing you were delighted by our efforts really makes our day. We look forward to seeing you again soon. Richard Hotter, General Manager

3 out of 5
Good fairly central location. The lift service poor at times had to wait 15-20minutes for a lift to access room located on 29th floor. No real lounge area to enjoy drinks from the bar, only 8 uncomfortable bar stools

Posted by on 4 Jan 2020

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Comment from Hotel Management

5 Jan 2020 by General Manager

Thank you for being our guest. Although you liked our location, we are sorry for the wait times you experienced with our elevators. During our peak travel times, the elevators take a little longer due to higher demand, similar to rush hour traffic. We regret the inconvenience and hope the positive aspects of our hotel will bring you back to us soon. Richard Hotter, General Manager

1 out of 5
When we first went to the room, it was so dusty that we could not use the coffee machine. I addressed the issue, was never resolved. Third day 3am was woken up by workers. Talking loudly and using the escalators. Again I addressed the issue. No one tried to put me at ease or give me some kind of compensation. Last night, 4th day. Overly loud guests talking outside the room for two hours. Manager only gave back 20% for one night inconvenience caused.

Posted by on 22 Dec 2018

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Comment from Hotel Management

23 Dec 2018 by GM

Dear S, Please accept our apologies for being slow to respond to your requests while you were our guest. We appreciate you bringing this to our attention. Your comments will be shared with our team to prevent such mistakes going forward. We hope you will give us an opportunity in the future to provide you with the outstanding service and hospitality you expect from our hotel. Richard Hotter General Manager

4 out of 5
Loistava sijainti, upeat näkymät, metro ja Times Square lähellä, hyvä palvelu, siisti. Hieman pienehkö huone, mutta kuitenkin riittävä kahdelle, äänieristys olematon. Peittosysteemi ”perusjenkkimeinikiä” eli kaksi ”aluslakanaa”, joiden välissä pelkkä peitto.

Posted by on 27 Feb 2020

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Comment from Hotel Management

28 Feb 2020 by General Manager

Thank you for taking the time to let us know about your stay. Being the closest DoubleTree to Times Square our hotel is near many points of interest and public transportations, and we are glad you found that to be convenient. We are also happy you were satisfied with our accommodations but regret not meeting some of your expectations. It was a pleasure to host you, and we look forward to welcoming you again. Richard Hotter, General Manager

5 out of 5
Super Lage. Nettes Personal. Hilfsbereit und warmes cookie

Posted by on 2 Feb 2020

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Comment from Hotel Management

4 Feb 2020 by General Manager

Thank you for the generous review of the DoubleTree by Hilton Hotel New York Times Square West. We are delighted to know you loved our location and were impressed with our hardworking associates. We are also happy to know you enjoyed our warm chookies. It was a pleasure hosting you, and we look forward to your next visit. Richard Hotter, General Manager

2 out of 5
Sijainti OK, hyvin ahdas ja pieni huone. ......................................

Posted by on 8 Jan 2020

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Comment from Hotel Management

23 Jan 2020 by General Manager

Thank you for reviewing our hotel. Although you liked our location, we regret you were disappointed with the size of your room. Being located in the city means that everything is "city-sized." We value your feedback and hope you will choose us again soon. Richard Hotter, General Manager

4 out of 5
nettes Personal, sehr gut gelegen, feine cookies und schöne aussicht auf der rooftopbar

Posted by on 5 Nov 2019

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Comment from Hotel Management

6 Nov 2019 by General Manager

It was delightful to read that you enjoyed your stay at the DoubleTree by Hilton Hotel New York Times Square West. We are happy you loved our courteous staff, convenient location, and views from the rooftop bar. We love to make our guests feel at home, so it is wonderful to see we accomplished that goal. Thank you again for your comments and for mentioning our complimentary cookies. We hope to have the pleasure of welcoming you again soon. Richard Hotter, General Manager

4 out of 5

Posted by on 13 Oct 2019

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Comment from Hotel Management

13 Oct 2019 by General Manager

Thank you for taking the time to post your gracious rating of DoubleTree by Hilton Hotel New York Times Square West. We always want our guests to have a pleasant experience, and we are glad to know we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Richard Hotter, General Manager

5 out of 5
L,emplacement l la terrasse au sommet l,insonorisation de la chambre et surtout les petits biscuits de bien venues

Posted by on 22 Sep 2019

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Comment from Hotel Management

22 Sep 2019 by General Manager

Thank you for your wonderful feedback. We were pleased to read that you found our location to be perfect for your needs. We are also happy that you were impressed with our Rooftop lounge and entertainment venue with expansive views of the city. We look forward to having you stay at DoubleTree by Hilton Hotel New York Times Square West the next time you visit our exciting city. Richard Hotter, General Manager

4 out of 5
Zentrale Lage, kleine, aber gut ausgestattete Zimmer, Dachgarten mit tollem Blick. Zimmer in den unteren Etagen schauen teilweise auf das Parkhaus des Busbahnhofes.

Posted by on 14 Sep 2019

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Comment from Hotel Management

15 Sep 2019 by General Manager

Thank you for being our guest at the DoubleTree by Hilton Hotel New York Times Square West. We are glad to know you were pleased with our ideal location and comfortable accommodations. It is also a pleasure to read that you loved the spectacular views from our Lovage Rooftop Lounge. We value your feedback and hope to welcome you back soon for another enjoyable stay. Richard Hotter, General Manager

About the DoubleTree by Hilton New York Times Square West

Location 350 W 40th St, New York, NY 10018

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business centre on site. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square metres) and includes conference rooms. A fitness centre, a rooftop terrace, and tour or ticket assistance are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. For a fee, parking is available. A complete renovation of DoubleTree by Hilton New York Times Square West was completed in 2017. This 4-star New York hotel is smoke free.

  • 612 guestrooms or units
  • 34 levels
  • 2 bars or lounges
  • 900 sq ft of conference space
  • 84 sq. m of conference space
  • Built in 2017
  • Dining venue
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Train station: New York W 32nd St. Station (1.4 km / 0.9 mi)
  • Metro station: Times Sq. - 42 St. Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

DoubleTree by Hilton New York Times Square West offers 612 forms of air-conditioned accommodation with laptop-compatible safes and a safe. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11 AM.

Tranzit – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

High Bar – On-site rooftop bar. Happy hour is offered. Open daily.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 25 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 22.00 and USD 30.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per day (rates may vary)
  • Valet parking fee: USD 75 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton New York Times Square West Hotel
  • DoubleTree Hilton Times Square West Hotel
  • DoubleTree Hilton New York Times Square West
  • DoubleTree Hilton Times Square West
  • DoubleTree by Hilton New York Times Square West
  • DoubleTree Hilton Times Squar
  • DoubleTree by Hilton New York Times Square West Hotel
  • DoubleTree by Hilton New York Times Square West New York
  • DoubleTree by Hilton New York Times Square West Hotel New York

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.