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4.1 out of 5

"Excellent. Highly recommended. Well designed with boutique feel details & really good service :) " More

By a verified traveller on Mon 25 Nov 2019

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Cozy Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£81* Per night/room 25 Apr - 26 Apr

Gallery Suite ADA

Bed Count 1 King Bed Maximum Occupancy 6 Max

Premium King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

GW Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Premium Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Freehand New York's great location. During your stay, you're just a quick walk from 5th Avenue. Free WiFi in public areas, 5 restaurants and a 24-hour fitness centre are available. This 4-star hotel has 395 rooms. Each room includes amenities such as free WiFi and a Smart TV.

  • Air-conditioned rooms with Smart TVs, room service (during limited hours) and phones
  • Free WiFi
  • Enjoy seafood while dining at Simon and the Whale
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a 24-hour fitness centre
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Just a 4-minute walk from 5th Avenue and 10 minutes on foot from Union Square Park
  • Pets welcome for a fee (restrictions apply)

Freehand New York ratings based on 19 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Freehand New York

Everyone (14) Couples (4) Family (2)
5 out of 5
Excellent. Highly recommended. Well designed with boutique feel details & really good service :)

Posted by on 25 Nov 2019

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Comment from Hotel Management

8 Dec 2019 by Laura F

Great design and great service is what we're so proud to have here at Freehand. So glad you were able to join us!

3 out of 5
The property was generally nice, well located and clean enough. Housekeeping staff and bellboys/girls were very nice and helpful however the staff at the reception desk let the hotel down a great deal, they are rude and unwelcoming and give off the impression that they simply dont want to speak to you.

Posted by on 22 Jul 2019

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Comment from Hotel Management

29 Jul 2019 by Laura F

Although I'm happy to hear our Housekeeeping staff and Bell Team were great, I'm disappointed to hear our front desk team missed the mark. I'll be sure to share your feedback with them to make sure we improve.

5 out of 5
Room Size and quality was very good for New York. The shower and bed were excellent. Decor was cool and made it different.

Posted by on 2 Apr 2019

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Comment from Hotel Management

12 Apr 2019 by Laura F

If you loved the decor, then you'll love our interior designers Roman & Williams. They decorate all of our properties!

4 out of 5
Lovely hotel - didn't expect the additional $25 per night tax, no coffee making facilities, one of the lifts didn't work which did cause queues but still a very nice Hotel and location

Posted by on 1 Mar 2019

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Comment from Hotel Management

1 May 2019 by Laura F

I wish we could've known about your coffee needs earlier! We have nespresso machines available upon request. They're only a call away :)

5 out of 5
Fantastic hotel in a prime location. There is a great relaxed vibe about the place, well curated interior design, young and very helpful staff, nothing pretentious about the yet high quality service. My only comment would be the cleaning staff were not great

Posted by on 25 Nov 2018

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Comment from Hotel Management

8 Jan 2019 by Laura F

We love our team and everything they do! Happy to see they were so helpful throughout your stay

5 out of 5
Das Hotel verfügt über das gewisse etwas!! Ich habe mich wie zu Hause gefühlt. Das Personal was super freundlich und hilfsbereit. Die Restaurants und Aufenthaltsräume waren genial und ich konnte einen Drink geniessen, wie auch die Tische als Office benutzen. Ich kann das Freehand sehr empfehlen und würde immer wieder dort einchecken.

Posted by on 19 Mar 2020

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4 out of 5

Posted by on 27 Feb 2020

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1 out of 5

Posted by on 23 Feb 2020

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4 out of 5

Posted by on 23 Jan 2020

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Comment from Hotel Management

28 Jan 2020 by Freehand

We are so delighted you enjoyed your stay with us! We appreciate your generous feedback. Thank You. Hope to see you soon. --Freehand Staff

4 out of 5
Les 200 USD de taxe à la fin du séjour ...ebookers pourrait faire un effort pour le mettre plus clairement lors du règlement des chambres

Posted by on 24 Jul 2019

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Property Features

There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A nightclub, a 24-hour fitness centre, and a terrace are also featured at the business-friendly Freehand New York. The hotel can provide concierge services and wedding services. A complete renovation of Freehand New York was completed in December 2017. This 4-star New York hotel is smoke free.

  • 395 guestrooms or units
  • 5 dining venues
  • Nightclub
  • Bar or lounge
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: John F. Kennedy International Airport (JFK) (27.6 km / 17.1 mi)
  • Train station: New York 23rd St. Station (0.8 km / 0.5 mi)
  • Metro station: 23 St. Station (Park Av.) (0.2 km / 0.1 mi)

Room Amenities

Freehand New York offers 395 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Smart televisions come with digital channels. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Bath or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.

Simon and the Whale – This restaurant specialises in seafood and only serves dinner. Guests can enjoy drinks at the bar.

The Studio – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner.

Smile to Go – This café serves breakfast, lunch and dinner.

GW Bar – This cocktail bar only serves light fare.

Broken Shaker – This rooftop bar serves brunch and dinner. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 100 for adults, and USD 5 and USD 100 for children (approximately)
  • Pet fee: USD 50 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Freehand New York Hotel
  • Freehand Hotel
  • Freehand
  • Freehand New York Hotel
  • Freehand New York New York
  • Freehand New York Hotel New York

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.