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"Location very good as was room size . Staff were lovely Bar and breakfast shockingly overpriced " More

By a verified traveller on Tue 28 Jan 2020

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Hotel Description

Our customers tell us they enjoy Grand Hyatt New York's good location. During your stay, you'll be connected to a shopping centre and just a quick walk from Chrysler Building. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour fitness centre. This 4-star hotel has 1298 rooms over 25 floors. Each room includes amenities such as free WiFi and a pillowtop bed.

  • Air-conditioned rooms with pillowtop beds, iPod docking stations and flat-screen TVs
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the location and the comfortable guestrooms
  • Steps from Chrysler Building and Grand Central Terminal

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
£120* Per night/room 3 Aug - 4 Aug

Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Premium Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Hyatt New York ratings based on 63 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Grand Hyatt New York

Everyone (10) Couples (16) Family (25) Friends (11) Other (1)
4 out of 5
Location very good as was room size . Staff were lovely Bar and breakfast shockingly overpriced

Posted by on 28 Jan 2020

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5 out of 5
Great location - rooms a great size overall fantastic experience

Posted by on 28 Jan 2020

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3 out of 5
Central location but unfriendly atmosphere. Little service and bad gym. Dirty room and uncomfortable bed.

Posted by on 9 Jan 2018

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5 out of 5

Absolutely amazing hotel

My friend and I stayed here when we visited NYC for our 40th Birthdays. The staff were amazing and so friendly we would not hesitate to stay here again or recommend this hotel to anyone asking.

Posted by on 25 Jan 2016

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2 out of 5

Awful service and dirty rooms

The room was dirty - urine on the bathroom floor. Reception staff weren't very helpful at all - you feel as though you're in the wrong for asking them for help

Posted by on 12 Jan 2016

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4 out of 5

Great stay

Hotel location fantanstic. Hotel shop expensive but reasonable selection. Man on concierge was wonderful and very helpful.

Posted by on 1 Jan 2016

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4 out of 5

Average hotel - don't expect extras

I've stayed at the Grand Hyatt twice now, and for my second stay it seemed as if the hotel had been recently refurbished. All very tasteful and clean. A convenient coffee shop/eatery located in the lobby gives you an inexpensive solution to breakfast or quick snacks and ample seating area allows you to chill out for the all important pit stops in the city that never sleeps. Don't expect any extras! We didn't receive anything other than our standard room, no slippers...no luggage rack...no hair dryer, these were supplied upon request. If these were the only downfalls I suppose it wouldn't have mattered however housekeeping/facilities/security made a number of visits on our long weekend stay! Our bath would not drain out, and therefore a plumber had to called and our in room safe also had to have batteries replaced, and then the actual safe! To maximise our long weekend we thought what a better way than to book a late night flight, the concierge was very helpful and arranged our transfers however the hotel do charge per item to store after check out!! Maybe I was expecting too much, but I thought overall the Grand Hyatt regardless of its impressive location wasn't much more than above average - yes the negatives aren't very serious but the positives don't make you go wow!

Posted by on 16 Dec 2015

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4 out of 5

Great trip

Excellent location above Central statio. great room and view . Love the market opening hours.

Posted by on 27 Oct 2015

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3 out of 5

barcode man

hotel is much more suitable for conference business types than tourists. Location very convenient . Hotel very smart Room perfectly acceptable Showers very poor. I like hot water! Housekeeping staff efficient and so pleasant Food very expensive. Would choose a smaller more tourist friendly hotel if I returned to New York

Posted by on 19 Oct 2015

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5 out of 5

Lovely hotel

A lovely hotel in a great location. Hotel can be very busy at times but doesn't seem to affect the way you are treated by very helpful pleasant staff throughout the hotel.

Posted by on 20 May 2015

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Renovations + Closures

This property is closed from 22 March 2020 to 2 August 2020 (dates subject to change).

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 18370 square feet (1707 square metres) and includes conference centres. A 24-hour fitness centre, spa services, and tour or ticket assistance are also featured at the business-friendly Grand Hyatt New York. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 1298 guestrooms or units
  • 25 levels
  • 18370 sq ft of conference space
  • 1707 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (14 km / 8.7 mi)
  • Train station: Grand Central - 42 St. Station (0.7 km / 0.5 mi)
  • Metro station: 5 Av Station (W. 42nd St.) (0.7 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Hyatt New York offers 1298 forms of accommodation with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 42-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • iPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11 AM.

New York Central – This fine-dining restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee (January-July): USD 34.43 per accommodation, per night

The resort fee includes:

  • Newspaper
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14.00 and USD 50.00 per person (approximately)
  • Valet parking fee: USD 80 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt New York
  • Grand Hyatt New York Hotel
  • Hyatt New York Grand
  • New York Grand Hyatt
  • Grand Hotel Hyatt New York
  • Grand Hyatt Hotel New York
  • Grand Hyatt New York City
  • Hotel Hyatt New York
  • Hyatt Hotel New York City
  • Hyatt New York City
  • New York City Grand Hyatt Hotel
  • New York City Hyatt
  • New York Hyatt
  • Grand Hyatt Hotel
  • Grand Hyatt
  • Grand Hyatt New York Hotel
  • Grand Hyatt New York New York
  • Grand Hyatt New York Hotel New York

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.