"Not a good start with rude reception staff and being told there is a $5 per bag charge for them to look after your bag until check in. Once we che ... " More

By a verified traveller on Sat 07 Oct 2017

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Hotel Description

Our customers tell us they enjoy the sightseeing around Hotel Pennsylvania. During your stay, you're just a quick walk from Madison Square Garden. You'll find features such as free breakfast, plus an indoor pool and a health club. This 2.5-star hotel has 1705 rooms over 26 floors. Each room includes amenities such as cable TV channels and WiFi.

  • Air-conditioned rooms with cable TV, hairdryers and free toiletries
  • Free buffet breakfast served daily
  • Enjoy a bite to eat at the coffee shop
  • WiFi for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a health club, yoga classes and Pilates classes
  • Guests speak favourably about the restaurant and the local sightseeing
  • Steps from Madison Square Garden and 5 minutes on foot from Macy's
  • Pets welcome for a fee (restrictions apply)

Classic Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£68 per night

Classic Room, Multiple Beds

Bed Count 4 Single Beds Maximum Occupancy 4 Max

Executive Suite, 3 Bedrooms (Penn Plaza Collection)

Bed Count 3 King Beds Maximum Occupancy 8 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 2 Bedrooms (Penn Plaza Collection)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Studio Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Pennsylvania ratings based on 415 verified reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Hotel Pennsylvania

Everyone (26) Couples (146) Business (4) Family (99) Friends (101) Other (38)
3 out of 5
Very basic hotel, rooms very dated could do with a refit, curtains and carpet were filthy and bathroom not much better, having said that we spent very little time in it and the location was great.

Posted by , from Dublin on 10 Nov 2018

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Comment from Hotel Management

11 Nov 2018 by Hotel Penn Staff

Thank you so much for taking the time to review our hotel. We apologize that your stay was not up to par. We appreciate the feedback and will utilize this to better the experience of our future guests. Thank you for your time and have a great day!

3 out of 5

Posted by on 26 Oct 2018

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Comment from Hotel Management

27 Oct 2018 by Hotel Penn Staff

Thank you so much for taking the time to review our hotel. We appreciate the feedback and will utilize this to better the experience for our future guests. Thank you once again and hope you have a great day!

1 out of 5

Posted by on 21 Oct 2018

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Comment from Hotel Management

25 Oct 2018 by Hotel Penn Staff

We sincerely apologize about the experience you had while staying with us. Your feedback is important to us and we will work on this matter to better the experience for our future guests.

2 out of 5
Expensive hotel with low standards.I never recommend to my friends.

Posted by on 8 Apr 2018

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Comment from Hotel Management

8 Apr 2018 by Charlie Kim

Dear Valued Guest, Thank you so much for taking the time to review our hotel. We apologize that your stay was not up to par. We appreciate the feedback and will utilize this to better the experience of our future guests. Thank you for your time and have a great day!

1 out of 5

Just don’t do it

This place is like a tramps shoe, it is disgusting, mucky, worn out and dreadful.

Posted by , from uk on 4 Dec 2017

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Comment from Hotel Management

17 Jan 2018 by Front Office

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2 out of 5

Poor

Tv wouldn’t work dirty shower, only super hot water would run so couldn’t shower and then we were advised against using the water as it was apparently contaminated.

Posted by on 23 Nov 2017

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Comment from Hotel Management

17 Jan 2018 by Front Office

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5

Basic but clean hotel in great location

Not a good start with rude reception staff and being told there is a $5 per bag charge for them to look after your bag until check in. Once we checked in lovely lady gave us info and large bed. Then found room was basic but clean with comfy bed and strong hot shower. Great location 15 min walk from Times Square and 1 min walk from subway where you can get to anywhere in NYC for $2.75. Would recommend staying here for cheap room if your out all day exploring like we were.

Posted by , from Essex, England on 7 Oct 2017

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Comment from Hotel Management

9 Oct 2017 by C. Garcia

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

3 out of 5

Booked for location

Booked a Penn 5000 room not convinced that is what we got but had nothing to complain it to if this was a up grade hate to think what standard rooms were like

Posted by on 28 Sep 2017

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Comment from Hotel Management

1 Oct 2017 by C. Garcia

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

4 out of 5

Ok

Second of two nights got the correct room this time

Posted by on 28 Sep 2017

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Comment from Hotel Management

1 Oct 2017 by C. Garcia

Thank you so much for sharing your positive feedback with us! I will sure to share your kind words with our team as well. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

2 out of 5

No room available

Just returned to this hotel after trip to Washington booked a pen 5000 room none available even though booked way in advance ended up in bad twin

Posted by on 28 Sep 2017

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Comment from Hotel Management

1 Oct 2017 by C. Garcia

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

About the Hotel Pennsylvania

Location 401 7th Ave, New York, NY 10001

Property Features

Hotel Pennsylvania offers its guests an indoor pool and a health club. Along with a coffee shop/café, there's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a 24-hour business centre on site. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the business-friendly Hotel Pennsylvania. For a fee, parking is available. This New York hotel is smoke free.

  • 1705 guestrooms or units
  • 26 levels
  • Buffet breakfast (free)
  • Coffee shop
  • Deli
  • Business centre (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool1
  • Snack bar/deli
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: Newark, NJ (EWR-Liberty Intl.) (23 km / 14.3 mi)
  • Train station: New York W 32nd St. Station (0.3 km / 0.2 mi)
  • Metro station: 34 St. - Penn Station (Fashion Av.) (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Pennsylvania offers 1705 forms of air-conditioned accommodation with a hairdryer and an iron/ironing board. Televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This New York hotel provides wireless Internet access for a surcharge. Housekeeping is provided on a daily basis.

  • Television
  • Cable channels
  • Premium channels
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily from 5:00 AM to noon.

City Perk – This coffee shop only serves light fare. Open 24 hours. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 25.00 per pet, per stay
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

The charges below are included in your overall room price:

  • Resort fee

The resort fee includes:

  • Breakfast
  • Pool access
  • Fitness centre access
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 20 per night (rates may vary)
  • Valet parking fee: USD 53 per day
  • Pet fee: USD 25.00 per pet, per stay
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pennsylvania New York
  • Hotel Pennsylvania
  • Pennsylvania New York
  • Hotel Pennsylvania New York City
  • Hotel New Pennsylvania York
  • Pennsylvania Hotel Nyc
  • Hotel Pennsylvania Nyc

You should know

  • The total price shown includes a resort fee.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.