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4.2 out of 5

"Amazing stay from start to finish. From our welcome from the doorman to the gym facilities to breakfast in Villards this hotel was perfect. " More

By a verified traveller on Mon 06 Nov 2017

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Hotel Description

Our customers tell us that they can't get enough of the overall value at Lotte New York Palace. During your stay, you're just a quick walk from 5th Avenue. Features include 3 bars, a full-service spa and a restaurant. Built in 1981, this 4.5-star hotel has 909 rooms over 55 floors. Enjoy your stay with amenities like a plasma TV and a minibar in each room.

  • Air-conditioned rooms with 24-hour room service, plasma TVs and minibars
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and 3 bars/lounges
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Indulge with hot stone massages, body scrubs or body wraps at The Palace Spa
  • Services include babysitting, supervised activities for kids and dry cleaning/laundry
  • On-site recreation includes a health club, a steam room and complimentary bicycles
  • Guests really like the accommodation for the overall comfort and low noise level
  • Steps from 5th Avenue and 5 minutes on foot from Rockefeller Center
  • Dogs welcome for a fee

Premier Room, 1 King Bed, View (Skyline)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed, Accessible, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Corner (Towers Corner)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 2 Double Beds, View (Skyline)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View (Cathedral View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Tower

Bed Count 1 King Bed Maximum Occupancy 4 Max

Lotte New York Palace ratings based on 17 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Lotte New York Palace

Everyone (7) Couples (2) Family (3) Friends (3)
5 out of 5


Amazing stay from start to finish. From our welcome from the doorman to the gym facilities to breakfast in Villards this hotel was perfect.

Posted by , from Ireland on 6 Nov 2017

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Comment from Hotel Management

13 Nov 2017 by VFC

Thank you for your feedback. We are delighted that you had an amazing stay with us. When you have the chance, may we encourage you to share your experience in Trip Advisor as well? We look forward to welcoming and serving you back. Sincerely, Victor

5 out of 5
Pros: The staff are tremendous.
Cons: The cost of the Wifi is far too expensive and often dropped out.
Location: Great location, near St Partrick's Cathedral, 5th Avenue and a short walk from Central Park.
We have stayed at this hotel two years in a row and have always found it to be a lovely experience. If you can, get a Cathedral View Room, they are well worth it. The location is very central too! Make sure you do read the small print when ordering room service, simple dishes can soon become very expensive.

Posted by on 23 Aug 2017

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4 out of 5

The last night of our trip to NY

We had a wonderful stay and the view was magical from the 25 th floor where our room was. The reception staff were ever so helpful Ava and Paul . They gave my daughter Lindt chocolate chicken and tiara when arriving. There is no swimming pool in this hotel and this is the reason we booked this superior hotel on our last night. I have already taken this up with the customer complaint body through e bookers and they are dealing with this misleading information. The hotel is very spacious luxurious and very central to fifth avenue for the parade on Easter Day Itis located just behind St Patrick's cathedral. The view from our room by day and night was spectacular just as good as the Rock.

Posted by on 21 Apr 2015

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5 out of 5

excellent place

it was more than my expectation indeed. So awesome to stay with anyone you love. Thanks for giving us a nice service and accomodation. Have a great day ahead.

Posted by on 6 Apr 2015

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4 out of 5


This hotel has been refurbished and is in an excellent location, within walking distance to Central Park, shopping etc., and St. Patricks Cathedral is just across the road. However, on arrival there were 2 members of staff on reception, dealing with residents, some words were exchanged between them about who should be on a break, a long queue had formed behind us, we were not acknowledged and it took what seemed ages before we got to desk to check in. Having said that, the facilities are very good, the rooms are large for NY and we were provided with lots of towels and robes and a small fridge so we could store our water / wine. On our last day, we had asked to check out at 1pm, but returned to room at noon, a maid was in room, she had stripped the beds and left clean towels so we could not freshen up. She did say she did not expect us back until 1pm !! The hotel needs to provide free internet service, they charge $16 per day. I would stay here again, in spite of these niggles.

Posted by on 2 Jun 2014

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4 out of 5

Excellent location

Nice hotel , under renovation so atmosphere not great. Reception staff efficient but not very friendly. Porters and doormen were of a high standard. Business Center worker very nice and extremely helpful. Room service extortionate , and not good value for money. The location was the best and one could walk everywhere . Would return to this hotel because of the excellent location.

Posted by on 12 Aug 2013

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3 out of 5
Zentrale Lage, angenehmer Innenhof. Schlechter Service.

Posted by , from Berlin on 18 Jul 2019

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Comment from Hotel Management

30 Jul 2019 by Becky Hubbard

Thank you so much for your valuable feedback. We are delighted to hear that you enjoyed the location of the Lotte New York Palace, as well as our beautiful courtyard space. However, we are so sorry for the inconveniences you experienced during your stay. We will definitely relay your feedback to our team. We look forward to welcoming you back soon. Regards, Becky Hubbard, General Manager

4 out of 5
Norma from reception was great when booking in. Perfect example how things should be always done !

Posted by , from Helsinki on 8 Aug 2018

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Comment from Hotel Management

9 Aug 2018 by Miles Gomez - Guest Experience

Dear Arto, Thank you so much for your feedback. We are glad that you had a wonderful check-in experience with Norma and will be sure to let her know your thoughts.

3 out of 5
Ein Haus, ziemlich gut gelegen, in dem immer etwas läuft. Dadurch ist es aber auch ein wenig anonym. Wer wieder erkannt werden oder sogar mit seinem Namen angesprochen werden möchte, ist hier falsch. Was sehr unzeitgemäss war: Die Nutzung des W-Lans ist unverhältnismässig teuer. Wirklich nicht mehr state of the art. Um das Internet zu nutzen, besucht man dann am besten eines der vielen Restaurants drumherum, in denen kostenloses W-Lan immer inklusive ist ... Einfach nach dem Passwort fragen, sollte man sich nicht so einloggen können.

Posted by , from Zürich on 12 Apr 2018

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Comment from Hotel Management

3 Jun 2018 by Fran

Danke, dass Sie bei uns bleiben. Wir freuen uns auch über Ihr Feedback. Feedback wie Ihres ermöglicht es uns, unseren Service kontinuierlich zu verbessern. Wir freuen uns auf Ihren nächsten Besuch bei uns.

4 out of 5

super zentral gelegen - Skilineview zwingend!

Das Hotel liegt ideal für Sightseeing-Touren zu Fuss. Entgegen der Webseite hat das Hotel kein Restaurant für Diner und Lunch. Einzig Frühstück wird angeboten... jedoch sauteuer! Auch das nette Kaffee mit Bäckerei fehlt! Dafür hat‘s vis a vis einen Starbucks. Sonst alles Bestens, absolut empfehlenswert. Auch mit Kindern kein Problem! Unbedingt Zimmer mit Skylineview buchen, man schwebt schier über dem Lichtermeer von NYC!

Posted by , from Solothurn, Schweiz on 5 Jan 2018

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Comment from Hotel Management

24 Jan 2018 by Francesca Pirrone

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen zu teilen. Das von Ihnen zur Verfügung gestellte Feedback ist sehr wichtig, da es uns ermöglicht, unser Qualitäts- und Service-Niveau weiter zu verbessern. Wir freuen uns, Sie in Zukunft wieder zu begrüßen. Wärmste Grüße, Francesca Pirrone Asst. Direktor - Front des Hauses

About the Lotte New York Palace

Location 455 Madison Ave, New York, NY 10022

Property Features

Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have WiFi and wired Internet for a fee. Business amenities include a business centre and a limo/town car service. Spa services, tour or ticket assistance, and multilingual staff are also featured at the luxury Lotte New York Palace. Parking is available for a fee. This 4.5-star New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • 3 bars or lounges
  • Built in 1981
  • Dining venue
  • Coffee shop
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge


Valet parking (surcharge)


  • Airport: New York, NY (LGA-LaGuardia) (16.7 km / 10.4 mi)
  • Train station: Grand Central - 42 St. Station (1.5 km / 1 mi)
  • Metro station: 51 St. Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Lotte New York Palace offers 909 forms of accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. Plasma televisions come with pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Premium channels
  • Films for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Lotte New York Palace has a restaurant on site.

Villard – This restaurant specialises in American cuisine and serves breakfast, brunch and lunch. Open daily.

Troubles Trust – On-site cocktail bar.

Tavern on 51 – On-site bar. Open selected days.

Pomme Palais – This café specialises in American cuisine and serves breakfast, lunch and light fare.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club, a steam room and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails nearby

Spa Services

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.

  • Hot stone massage
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50 per day.
  • Free cots (infant beds)!

Pet Policy

  • Pets: USD 125 per pet, per stay
  • Only dogs are allowed Service animals are exempt from fees.


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 24 and USD 100 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 85 per night
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Palace
  • New York Palace Hotel
  • Palace Hotel
  • Palace New York
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • Lotte New York Palace Hotel
  • Lotte Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Lotte New York Palace Hotel
  • Lotte New York Palace New York
  • Lotte New York Palace Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.