"Lounge very nice to work/sit down with your computer. Internet is not included but they nicely offered it as we were staying 4 nights. " More

By Julie B. on Mon 07 Mar 2016

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Hotel Description

At NYLO New York City you'll be 2.6 km (1.6 mi) from Barney's and 2.9 km (1.8 mi) from Broadway. Highlights at this hotel include 2 restaurants, a bar/lounge, and a 24-hour business centre.

TVs with cable channels are featured in all 291 rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Free bottled water, safes, and hairdryers are also available.

The restaurant, Serafina, serves Italian cuisine and is open for breakfast, lunch, and dinner. LOCL Bar is the hotel's own bar, serving drinks along with breakfast and lunch. Other amenities include free WiFi in public areas and a fitness centre. Full breakfast is available daily between 7 AM and 11 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 30-minute walk of this 4-star Upper West Side hotel include Lincoln Center and Metropolitan Museum of Art.

NYLO New York City ratings based on 43 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.5 out of 5.0
4 out of 5

NYC Upper West

Lounge very nice to work/sit down with your computer. Internet is not included but they nicely offered it as we were staying 4 nights.

Posted by on 7 Mar 2016

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3 out of 5

Just ok

I stayed at the NYLO with my sister and cousin. Unfortunately I was disappointed with a number of aspects of this hotel, including the following 1. Very noisy construction works outside the hotel that started at approximately 8.00am every day 2. There were 3 of us in the room but initially we were only provided with 2 towels everyday 3. The cleanliness of the room. It was clear that when housekeeping came to clean the rooms, they did not dust nor change the bed sheets at all during our stay (9 days). 4. When we requesting towels or glasses it took over 45 minutes. Staff did not apologise when we complained and were simply told that the hotel did not have room service, which is why it took longer for these amenities to be sent up to our room. On one occasion I thought I would go downstairs to collect the towels myself as I thought it would be quicker. I was told that I would need to wait in my room for the items to be delivered. Overall I think the location is not bad, the hotel is ok (no fundamental flaws) but I don't think I would recommend it nor stay there again myself.

Posted by on 24 Jan 2016

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4 out of 5

Couples city break

Hotel was lovely but was a bit too far away from all attractions. The only major issue we had was that both of the outdoor terraces were closed for our whole stay meaning we could not experience this part of the hotel but other than that we had no complaints. All staff were friendly and happy to help with anything we needed.

Posted by on 6 Dec 2015

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5 out of 5

NYLO New York Stay - Oct 2015

This was our first trip to New York and we had a great stay in the NYLO on the upper west side. It was a great location for us as it was close to Central Park, had lots of bars and restaurants along Amsterdam Avenue nearby and the closest subway station was only a couple of blocks away, which we found was the best way of getting around Manhattan. The hotel staff were very friendly, helpful and knowledgeable, the rooms were smart and tended to every day during our week long stay. The bed was extremely comfortable and there was minimal noise from where our room was positioned (1211). A lovely trip, we would recommend this hotel and would definitely consider returning if/when we visit NY again.

Posted by on 22 Oct 2015

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2 out of 5


On arrival there was dog hair in the bed need I say more. There is a mass of building works going on in the area which starts at 7am on the dot each morning meaning you either have an early night or you don't sleep. Room was dirty could do with a good dusting and a clean up. The wifi though was excellent and the location was pretty good but if your looking for something special I wouldn't recommend. There are far better hotels in this price range out there

Posted by on 19 Sep 2015

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4 out of 5

family trip

overall good a magnifying mirror and better in the bathroom would have been handy but these are only minor points first room was very small for 4 people but the upgrade was a very good size.

Posted by on 11 Sep 2015

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3 out of 5

week stay in upper west side

Hotel is very nicely located, near central park, near subway, close to Columbus circle. Only downside is noisy construction on going, it is on 77th street so try to stay in room facing Broadway and upper floors.

Posted by on 27 Jul 2015

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4 out of 5

Great boutique hotel in a fab location

Really enjoyed our 5 night stay at NYLO and a discount for staying 5 nights made it sweeter. The location on Broadway/W77th was superb...10min walk from Central Park, great restaurants within a few min walk, in the direction towards Central Park. Not chaotic like the Times Square area..,gave us a chance to see how real New Yorkers rather than tourists live their daily lives. 2 min walk from subway so easy access in. Our superior room on the 10th floor was very comfortable...the loft style decor was stylish and practical....one of the comfiest beds we'd ever slept in, and barely any noise from the street below. No mini-bar, although being able to request a mini-fridge in the room (at no charge) for fresh milk, drinks, snacks etc was a bonus. The hotel bar and lounge area was very cosy and atmospheric and bar meals were good. Two restaurants attached to the hotel- the Italian chain one served great breakfasts and tasty dinners. Wine quite pricey. The Red Farm Asian restaurant was good and the staff there excellent. Service within the hotel was mixed...those servicing rooms were friendly and excellent. Bar staff busy but friendly. Reception and porters busy and frankly seemed a bit chaotic. Concierge service could be better - we were given a run around (2 subway stops and a walk away) to fetch bus tour tickets we had bought, and directed towards overpriced concert tickets which we got far more cheaply elsewhere. Roof terrace/balconies closed for the season, sadly. Free wifi a bonus and facility to print out boarding cards for flights etc a nice touch. Overall, would highly recommend and would stay again.

Posted by on 22 Mar 2015

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4 out of 5

enjoyable first stay in new york

having never been to new york i knew that i didnt want to stay in times square. this hotel seemed to be the ideal location. situated right on broadway it is just a short walk to central park and the madness that is mid town. the hotel itself was very comfortable and the front desk staff and bar staff most helpful when asked any questions. the room was comfortable and clean, although the amenities where somewhat limited with only two coffees and a tea provided for the coffee machine and on two mornings no bottled water at all. small complaints, but after a long day walking/sightseeing/shopping a nice relaxing coffee in the room is a welcome end to the day.

Posted by on 18 Apr 2014

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5 out of 5

A perfect spot for touring

Our stay at the NYLO was fantastic. The place was in the perfect spot for touring with easy access to Central Park, Times Square and to local transport links including the subway and bus services. The staff were incredibly helpful and polite and the room was well prepared and very clean whenever we returned. A very enjoyable visit.

Posted by on 5 Jan 2014

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Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. WiFi is free in public spaces. A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly NYLO New York City. For a fee, parking is available.

  • 291 guestrooms or units
  • 16 levels
  • 2 dining venues
  • Bar or lounge
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Fridge (on request)


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: New York, NY (LGA-LaGuardia) (23.9 km / 14.9 mi)
  • Train station: New York Penn Station (4.3 km / 2.7 mi)
  • Metro station: 79 St. Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

NYLO New York City offers 291 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. Premium cable televisions are provided. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Television
  • Cable channels
  • Premium channels
  • Fridge available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.

Serafina – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

RedFarm – This restaurant specialises in Chinese cuisine and only serves dinner.

LOCL Bar – This bar serves breakfast, lunch, dinner and light fare.

Nearby Activities

Recreational amenities at the hotel include a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 21


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.


  • Pets: USD 40 per pet, per day


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available


Guests will be asked to pay the following charges at the property:

  • Deposit: USD50 per night
  • Resort fee: USD 35.57 per accommodation, per night

The resort fee includes:

  • Fitness centre access
  • Business centre/computer access
  • Internet access
  • Phone calls
  • Faxes
  • In-room coffee
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD16.95 per person (approximately)
  • Valet parking fee: USD59.00 per day
  • Pet fee: USD40 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NYLO New York City Hotel
  • NYLO Hotel
  • NYLO New York City
  • NYLO
  • On The Ave Manhattan
  • Hotel On The Ave
  • On The Ave Hotel
  • Ave Hotel New York

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.