17 Jan 2020 by Customer Service
Thank you for taking the time to share your review with us. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!
11 Nov 2019 by Customer Service
We appreciate you taking the time to reach out to us. We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.
31 May 2019 by Customer Service
Thanks for the excellent review! We are delighted your time with us was so outstanding, as providing our guests with an excellent experience is very important to us. It's fantastic that you found our location to be excellent and that you were treated with such respect from our staff during your stay. We also love that you appreciated our delicious breakfast offerings and that you could request a coffee and kettle machine for use during your stay. We appreciate your feedback regarding our room size. We look forward to hosting you again soon for another fantastic experience. Have an amazing day!
17 May 2019 by Customer Service
Thank you for sharing! At Novotel New York Times Square Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us. Have an outstanding day!
24 Mar 2019 by Customer Service
We appreciate the feedback. We're happy you had a pleasant stay with us despite our services not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward. We do hope to host you again soon for a more positive experience.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and a limo/town car service are available. Public spaces have free WiFi. Event space at this hotel measures 452 square feet (42 square metres). A fitness centre, a rooftop terrace, and tour or ticket assistance are also featured at the family-friendly Novotel New York Times Square. This 4-star New York hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Novotel New York Times Square offers 480 forms of air-conditioned accommodation with iPod docking stations and a safe. 46-inch Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Supernova – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. A children's menu is available.
The Bar at Supernova – This bar only serves light fare.
Room service is available.
Recreational amenities at the hotel include a fitness centre.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation.
Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.