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4.3 out of 5

"Location was perfect! However not having sachets of milk and cups for tea was not great in the room. A kettle was not provided either, until you asked ... " More

By a verified traveller on Thu 16 Jan 2020

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Hotel Description

The comfortable rooms at Novotel New York Times Square get high marks from our customers. During your stay, you're just a quick walk from Broadway Theatre. You'll find features such as free WiFi in public areas, plus a restaurant and a fitness centre. This 4-star hotel has 480 rooms over 33 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • Air-conditioned rooms with iPod docking stations, flat-screen TVs and fridges
  • Free WiFi
  • Enjoy American cuisine while dining at Supernova
  • Buffet breakfast served daily for a fee
  • Services include supervised activities for kids, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the proximity to public transport and the quiet guestrooms
  • Steps from August Wilson Theater and Broadway Theatre
  • Pets welcome free of charge

Standard Room, 1 King Bed, City View (Low)

Bed Count 1 King Bed Maximum Occupancy 2 Max
£123* Per night/room 1 Mar - 2 Mar

Standard Room, 2 Double Beds, City View (Times Square View, Low)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, City View (High)

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 King Bed Accessible Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, City View (Low)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, City View (Times Square View, Low)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Novotel New York Times Square ratings based on 111 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel New York Times Square

Everyone (49) Couples (21) Family (21) Friends (10) Other (1)
4 out of 5
Location was perfect! However not having sachets of milk and cups for tea was not great in the room. A kettle was not provided either, until you asked for one. Was charged for ordering milk and sugar to the room.

Posted by on 16 Jan 2020

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Comment from Hotel Management

17 Jan 2020 by Customer Service

Thank you for taking the time to share your review with us. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

3 out of 5
Views were good, but the staff were not! We had specifically booked and paid for a high floor room with a bath and two double beds. Our bedroom had one bed in it and no bath. We were told when we phoned to complain that the rooms with baths aren't refurbished, so it's best not to be in those rooms, but nothing was said in the emails in the run up to our stay. We also had an empty fridge, with no mini bar items in it. There was only one bed as well. Disappointed.

Posted by on 11 Nov 2019

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Comment from Hotel Management

11 Nov 2019 by Customer Service

We appreciate you taking the time to reach out to us. We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.

5 out of 5
Excellent location Great breakfast Great customer service Rooms small but clean kettle/ coffee machine available for rooms on request

Posted by on 31 May 2019

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Comment from Hotel Management

31 May 2019 by Customer Service

Thanks for the excellent review! We are delighted your time with us was so outstanding, as providing our guests with an excellent experience is very important to us. It's fantastic that you found our location to be excellent and that you were treated with such respect from our staff during your stay. We also love that you appreciated our delicious breakfast offerings and that you could request a coffee and kettle machine for use during your stay. We appreciate your feedback regarding our room size. We look forward to hosting you again soon for another fantastic experience. Have an amazing day!

5 out of 5

Posted by on 17 May 2019

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Comment from Hotel Management

17 May 2019 by Customer Service

Thank you for sharing! At Novotel New York Times Square Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us. Have an outstanding day!

4 out of 5
Nice and central, pleasant staff and fortunately due to good weather the roof top terrace was open on our arrival so we got excellent views of city Only one lift was working for over 3 days of our stay and queue to use lift meant using stairs (7 flights) Furniture was a bit battered in areas and could do with updating. Reception area not as welcoming as other staff in building. At one point we were locked out of our room. Wouldn’t recharge card to my partner as he wasn’t on register and then wouldn’t initially give to me without photo id which was in the safe!

Posted by on 22 Mar 2019

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Comment from Hotel Management

24 Mar 2019 by Customer Service

We appreciate the feedback. We're happy you had a pleasant stay with us despite our services not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward. We do hope to host you again soon for a more positive experience.

5 out of 5
Fantastic hotel, great location and very helpful friendly staff.

Posted by on 15 Dec 2018

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3 out of 5
Pros: position
Location: good location
the room very poor lighting. the carpet very dull colour. window small in size.

Posted by on 16 Jan 2018

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5 out of 5

Excellent central location.

Great hotel in the heart of TImes Square with roof top bar so you can enjoy the sights. Staff lovely and gave us some extra treats as it was my daughter's 21st birthday. Would definitely recommend.

Posted by , from Northumberland on 30 Aug 2017

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5 out of 5

My getaway with sons

Great....................................... Fun.......................................... Lovely.....................................

Posted by on 27 Mar 2016

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5 out of 5

Short break

Great hotel - a few amenities for European visitors that were missing (we do love a kettle and tea/coffee making facilities in the room!). Very clean, helpful staff, great location!

Posted by on 27 Jan 2016

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About the Novotel New York Times Square

Location 226 W 52nd St, New York, NY 10019

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and a limo/town car service are available. Public spaces have free WiFi. Event space at this hotel measures 452 square feet (42 square metres). A fitness centre, a rooftop terrace, and tour or ticket assistance are also featured at the family-friendly Novotel New York Times Square. This 4-star New York hotel is smoke free.

  • 480 guestrooms or units
  • 33 levels
  • 452 sq ft of conference space
  • 42 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Supervised kids' activities (surcharge)
  • Terrace on the roof
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers for purchase
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • In-room childcare (surcharge)
  • Fridge
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: New York, NY (LGA-LaGuardia) (15.9 km / 9.9 mi)
  • Train station: New York W 32nd St. Station (2 km / 1.3 mi)
  • Metro station: 50 St. Station (Broadway) (0.2 km / 0.1 mi)
  • Parking:

Room Amenities

Novotel New York Times Square offers 480 forms of air-conditioned accommodation with iPod docking stations and a safe. 46-inch Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • iPod dock
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Fridge
  • Microwave available
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Supernova – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. A children's menu is available.

The Bar at Supernova – This bar only serves light fare.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation.

Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pets

  • Pets are welcome and stay free
  • Maximum 1 per room (weight limit: 25 lb)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Pets allowed (no fees)
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Utility surcharge: USD 40.16 per accommodation per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 37.60 per person (approximately)
  • Nearby parking fee: USD 45 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Times Square Novotel
  • Novotel New York Times Square Hotel
  • Novotel Hotel
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  • Novotel New York Times Square
  • Accor New York City
  • New York City Novotel
  • Novotel Hotel New York
  • Novotel New York City
  • Novotel New York Times Square Hotel New York City
  • Novotel Times Square
  • Novotel Times Square Hotel
  • Novotel York Times Square York
  • Novotel New York Times Square Hotel
  • Novotel New York Times Square New York
  • Novotel New York Times Square Hotel New York
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.