"first room electrics not working properly - bedside lights and phone chargers unusable happy hour greed of participants very unattractive dining ... " More

By a verified traveller on Wed 02 May 2018

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Hotel Description

The comfortable rooms at Park Lane Hotel get good marks from our customers. During your stay, you're just a quick walk from Central Park. You'll find features such as free WiFi in public areas and a free manager's reception, plus a restaurant. Built in 1971, this 4-star hotel has 631 rooms over 46 floors. All rooms offer free WiFi and deep-soaking bathtubs.

  • Air-conditioned rooms with deep-soaking bathtubs, flat-screen TVs and room service (during limited hours)
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the proximity to shopping and the local sightseeing
  • Steps from Central Park and 5th Avenue
  • Pets welcome for a fee

Executive, One Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£115 per night

Executive Studio Suite, 1 King Bed, Park View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Partial Park View Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premier Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Double Room, City View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Park View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Park Lane Hotel ratings based on 43 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Park Lane Hotel

Everyone (10) Couples (20) Business (1) Family (11) Other (2)
2 out of 5
HIDDEN FEES 10%!! (Frais cachés!!) on top of the supposedly all-inclusive price of ebookers/Expedia (the reason I use them in the first place), you will end up paying about 10% ON TOP of what you paid, no way out, even if you don’t use their amenities, which are trash (broken gym). Old hotel in great need of a renovation especially for the price. Other than that, staff over 50 years old is super nice, under that is just okay. Great view over Central Park only from the junior suites, big rooms (rare in NYC)

Posted by on 4 Apr 2019

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5 out of 5
Wonderful location. Hotel staff and manager 10/10. Undoubtedly will return whenever I go to NYC.

Posted by on 3 Jan 2019

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1 out of 5
The hotel was lovely but the room we stayed in was so noisy. The noise seemed to come from outside and continued all night. The windows were not sealed properly so you could hear everything from outside. Could not sleep at all.

Posted by on 6 Sep 2018

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4 out of 5

We enjoyed our stay

Pros: Our second room [4516] had a spectacular view of buildings to the east - more interesting than the view of the park from our first room [1206?].
Cons: Snack breakfast should have reliable supply of essentials like almond croissants.
Location: The Central Park, the Frick and Metropolitan museums, Carnegie Hall and subway connections all close. Convenient for car pick ups and set downs.
first room electrics not working properly - bedside lights and phone chargers unusable happy hour greed of participants very unattractive dining room breakfast good but at exhorbitant cost

Posted by , from Oxford UK on 2 May 2018

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4 out of 5

21st BIRTHDAY trip

Pros: Position next to Central Park.
Cons: Tea/coffee making g facilities in room.
Location: Great location, just along from Plaza Hotel and 5th Avenue.
Stayed at Park Lane hotel for my daughter's 21st BIRTHDAY. Lovely old hotel, great position right next to Central Park. Easy to walk to Columbas Circle and the shops at Time Warner. Lots of lovely restaurants and takeaway coffee shops around. Hotel is huge and very busy, staff are very efficient. Only down side was no tea/coffee making facilities in room but you did get a lit the fridge in the bathroom which was handy!!!

Posted by , from falkirk on 20 Dec 2017

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Comment from Hotel Management

4 Feb 2018 by Andrew Brady

Good Afternoon, Thank you for your rating! Looking forward to welcoming you back in the near future for the opportunity to show you a perfect Park Lane experience!

5 out of 5

Birthday Trip

Fantastic location, lovely comfortable room with a fantastic park view! Staff were exceptional and small but stylish bar with great drinks. One disappointing feature- Mandatory facilities charge, includes daily 2 hour drinks and nibbles 5-7pm, we were never around for this as we were out and about making the most of the city, also included wifi and gym. We only used the wifi and felt that it should not be mandatory if you are not going to use most of the facilities. A wifi only option would suit tourists like us, this package was more suited for business trips and people travelling alone.

Posted by on 31 May 2015

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4 out of 5

Great hotel .Great location

This hotel is fabulous very clean and very helpful staff all around.The only reason i have not given it 5stars in all categories is that there are no tea/coffee making facilities in the room we had and no minibar. The location could not be any better 25 min walk to times sq and 1 min walk to the quiet of central park surrounded by nice diners and delis all with amazing food. Food in the hotel also good drinks a little pricey but overall a great hotel book with confidence.

Posted by on 14 Jun 2014

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5 out of 5

All I can say is "Wow!"

This was our first visit to New York and we decided to do it in style, which this hotel certainly provided. The Executive room with a view of Central Park was breathtaking, extremely comfortable and very spacious (my one and only criticism would be the plastic shower curtain, which sticks to you annoyingly!). The staff were all polite, friendly and helpful. As for the location, it was perfect in every way. We could walk to Times Square in ten minutes, shops and restaurants were all a stone's throw away, the park was on our doorstep and buses and subways in all directions were easily accessible. We can't wait to go back - we're hooked!

Posted by on 12 May 2014

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3 out of 5

Lost kindle and unhelpful reception staff.

Location great for shops and Central Park .Bed very comfortable.On arrival four reception staff on duty not one attending anyone but it seemed to take them a while to even acknowledge our presence.This was mirrored throughout stay.On leaving hotel my husband discovered he had left his Kindle in room safe,on contacting hotel to report this he was told they would check room safe etc.Four phone calls later and each time being told they would phone back(one to duty manager) we are still awaiting a response.So don't expect any after care if you are unlucky enough to leave something behind.Overall because of location and room would recommend but don't expect to be greeted by helpful pleasant reception staff.

Posted by on 7 Apr 2014

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2 out of 5

dissappointing

Our whole family stayed here for 5 days from 17th-22nd December. We would never stay again, the place was soul-less. One day we had no hot water for the whole day, and it was cold miserable. We usually stay at the Waldorf or New York Palace but wanted a change. This was a mistake

Posted by on 15 Jan 2014

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Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a limo/town car service. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Park Lane Hotel. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 631 guestrooms or units
  • 46 levels
  • Built in 1971
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (29 km / 18 mi)
  • Train station: New York Grand Central Terminal Station (2.3 km / 1.4 mi)
  • Metro station: 57 St. Station (0.2 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Park Lane Hotel offers 631 forms of air-conditioned accommodation with a safe and a hairdryer. 30-inch Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception on selected days.

Park Lane Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pets

  • Pets: USD 250 per pet, per stay
  • Maximum 2 per room (weight limit: 55 lb)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property charges a fee for parcel delivery and storage for registered guests and scheduled groups. The hotel cannot be held responsible for lost or damaged goods. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per night
  • Resort fee: USD 40.15 per accommodation, per night

The resort fee includes:

  • Fitness centre access
  • Business centre/computer access
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 45 for adults and USD 45 for children (approximately)
  • Valet parking fee: USD 65.00 per day
  • Pet fee: USD 250 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Lane Hotel New York
  • Park Lane Hotel
  • Park Lane New York
  • Helmsley Park Hotel
  • The Helmsley Park Lane Hotel New York City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 6-device limit.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.