28 Feb 2022 by Online Reputation Manager
Dear Alex , Thank you for contacting RIU Hotels & Resorts. We always welcome feedback from our customers, since it gives us the opportunity to make appropriate improvements and changes where necessary. As a service minded hotel chain with the clear objective of having satisfied guests, it is very disappointing to hear that it was not possible to enjoy your stay at the Riu Plaza Manhattan Times Square hotel. We would like to inform you that the hotel is currently open. We are sorry that the hotel remained closed at the time of your booking, but we tried to offer different options such as a free cancellation or an alternative accommodation at our sister property Riu Plaza New York Times Square hotel, which is located one block away. We hope that despite this unforeseen situation, you will keep considering RIU Hotels & Resorts for your future holiday. Yours sincerely, Hotel Riu Plaza Manhattan Times Square Online Reputation Manager
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness centre, tour or ticket assistance, and concierge services are also featured at the business-friendly RIU Plaza Manhattan Times Square. This 4-star New York hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
RIU Plaza Manhattan Times Square offers 656 air-conditioned accommodations with a safe and a hairdryer. 40-inch Flat-screen televisions come with satellite channels. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Restaurant Breakfast – This buffet restaurant specialises in American cuisine and only serves breakfast.
Capital – On-site bar. Open daily.
Recreational amenities at the hotel include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas; reservations are required for some on-site facilities. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
