"Location is very good rooms are a little dated and most of the staff are friendly " More
18 Jun 2022 by Maurizio
We appreciate the feedback, Elgin. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't meet your expectations. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.
25 Feb 2020 by Maurizio
Thank you for sharing! At ROW NYC, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us. Have an outstanding day!
4 May 2022 by Maurizio
Vielen Dank für die begeisterte Bewertung, Jovan! Wir freuen uns zu hören, dass Sie einen wunderbaren Aufenthalt im ROW NYC hatten. Wir bemühen uns, unseren Gästen herzliche Gastfreundschaft, komfortable Zimmer und effizienten Service zu bieten, also ist es schön zu hören! Wir würden uns freuen, Sie in Zukunft wieder zu Gast zu haben, damit wir eine weitere hervorragende Erfahrung mit Ihnen teilen können. Wir danken Ihnen, dass Sie sich die Zeit genommen haben, Ihr Feedback zu hinterlassen!
4 Jan 2022 by Maurizio
Vielen Dank für die hervorragende Bewertung, Angelo! Wir freuen uns, dass Ihre Erfahrung im ROW NYC so wunderbar war! Wir bemühen uns, dass sich alle unsere Gäste während ihrer Zeit bei uns willkommen und entspannt fühlen. Es ist fantastisch, dass unser Team auf Ihre Bedürfnisse eingehen und Sie auf jede erdenkliche Weise unterstützen konnte. Wir wollen gefallen und Ihr Lob zeigt uns, dass wir unseren Job machen! Wir freuen uns darauf, bald ein weiteres tolles Erlebnis mit Ihnen zu teilen!
4 Jan 2022 by Maurizio
Merci d'avoir pris le temps de partager votre avis avec nous, Nadia ! C'est formidable de voir que nous vous avons offert une expérience aussi agréable. Nous espérons vous revoir lors de votre prochaine visite à ROW NYC. S'il vous plaît laissez-nous savoir si nous pouvons faire quelque chose de plus pour rendre votre prochain séjour parfait !
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite 24-hour business centre. A computer station is on site and WiFi is free in public spaces. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Row NYC. For a fee, parking is available. This 4-star New York hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Self parking (surcharge) , Free parking nearby
Row NYC offers 1331 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and fridges can be requested.
For a fee, guests can enjoy a continental breakfast daily from 7 AM to 11:00 AM.
District M – This bar serves breakfast and light fare.
Recreational amenities at the hotel include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place an authorization 48 hours prior to arrival for the first night's stay for all bookings.
This property has a smoking penalty fee of USD 400 per stay.
Row NYC can accept packages for all arriving and in-house guests. Packages should not be sent to the hotel until 3 days prior to the guest arrival. Row NYC will apply a package handling fee to each item received at the hotel loading dock.
Groups of 10 persons or more are subject to a baggage fee. Guests expecting to receive packages at the hotel must contact the hotel in advance. Fees may apply.
To take advantage of Row NYC's new mobile check-in option, please contact the property in advance.
This hotel will place an authorization for USD 50 per night on the guest credit card at check-in for incidentals.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
