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"Location is very good rooms are a little dated and most of the staff are friendly " More

By a verified traveller on Tue 26 Nov 2019

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Superior Room (ADA)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room (Two Twin)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Deluxe Room, City View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

The sightseeing around Row NYC gets good marks from our customers. During your stay, you're just a quick walk from Times Square. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars. This 4-star hotel has 1331 rooms over 28 floors. Free WiFi and pillowtop beds are available in all rooms.

  • Air-conditioned rooms with pillowtop beds, iPod docking stations and LCD TVs
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 2 bars/lounges
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the proximity to public transport and the local sightseeing
  • Steps from The Majestic Theater and St. James Theatre

Row NYC ratings based on 73 verified reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Row NYC

Everyone (48) Couples (6) Family (9)
5 out of 5

Posted by on 25 Feb 2020

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Comment from Hotel Management

25 Feb 2020 by Maurizio

Thank you for sharing! At ROW NYC, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us. Have an outstanding day!

5 out of 5
Location is very good rooms are a little dated and most of the staff are friendly

Posted by on 26 Nov 2019

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3 out of 5
Location is good. The rooms are very small. The staff were indifferent when we complained and asked about upgrading (twice). One receptionist said "the rooms are kind of small here, you should read the small print). The bedroom was really dirty. Food crumbs on the bed frame between the bed and the cupboard and drinks stains on the mattress. Dust on the lamp stand. We found someone's used contact lens stuck on the bathroom wall tiles. Area next to the sink was dirty. Bedside cupboard drawer had crumbs and dirt from the previous occupant. No coffee machine or kettle. Hairdryer disappeared from the room within 1 day (assume the cleaner had taken it) and only discovered it had gone when got out of shower and went to get it to dry my hair. Had to phone Reception to send another one. Shower was good and clean, toilet was clean, bedding and towels replaced daily but all other areas disgraceful despite the cleaner coming every day. Not impressed, and not a 4 star property.

Posted by on 6 Nov 2019

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3 out of 5

Posted by on 25 Jul 2019

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4 out of 5
Rooms were great. Check in and out swiftly. Staff helpful. Lovely bar area, staff and pizzas

Posted by on 14 Jun 2019

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1 out of 5
i never slept in a worse hotel like this !! i do not advise anyone to book at this bad hotel !

Posted by on 7 Mar 2019

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3 out of 5

Posted by on 11 Dec 2018

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5 out of 5

Posted by on 8 Oct 2018

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3 out of 5
Central and nice reception area. But was not comfortable in the room. Just because it is central does not mean you can charge huge prices for substandard rooms

Posted by on 1 Aug 2018

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4 out of 5
Hotel was nice, situated well. No complimentary water as described, did ask but still none supplied. Rooms are ok, we booked a larger room for space.

Posted by , from edinburgh on 16 May 2018

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Property Features

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite 24-hour business centre. A computer station is on site and WiFi is free in public spaces. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Row NYC. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 1331 guestrooms or units
  • 28 levels
  • 2 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Fridge (on request)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (19.3 km / 12 mi)
  • Train station: New York Penn Station (1.9 km / 1.2 mi)
  • Metro station: 49th St. Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Row NYC offers 1331 forms of accommodation with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and fridges can be requested.

  • Pillowtop beds
  • iPod dock
  • LCD television
  • Cable channels
  • Premium channels
  • Fridge available
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 11:30 AM.

District M – This bar serves breakfast, dinner and light fare.

City Kitchen – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property will place an authorization 48 hours prior to arrival for the first night's stay for all bookings.

This property has a smoking penalty fee of USD 400 per stay.

Row NYC can accept packages for all arriving and in-house guests. Packages should not be sent to the hotel until 3 days prior to the guest arrival. Row NYC will apply a package handling fee to each item received at the hotel loading dock.

Groups of 10 persons or more are subject to a baggage fee. Guests expecting to receive packages at the hotel must contact the hotel in advance. Fees may apply.

Groups of 10 persons or more are subject to a baggage fee. Guests expecting to receive packages at the hotel must contact the hotel in advance. Fees may apply.

Row NYC can accept packages for all arriving and in-house guests. Packages should not be sent to the hotel until 3 days prior to the guest arrival. Row NYC will apply a package handling fee to each item received at the hotel loading dock.

To take advantage of Row NYC's new mobile check-in option, please contact the property in advance.

This hotel will place an authorization for USD 50 per night on the guest credit card at check-in for incidentals.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitisation guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night
  • Resort fee: USD 40.16 per accommodation, per night

The resort fee includes:

  • Fitness centre access
  • Business centre/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • Concierge/Valet service
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self-parking fee: USD 40 per night
  • Refrigerator fee: USD 35.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NYC Row
  • Row NYC
  • Row NYC Hotel
  • Row NYC Hotel New York
  • Row NYC New York
  • Row NYC Hotel
  • Row NYC New York
  • Row NYC Hotel New York

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.