- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service is excellent!! This hotel takes customer service to a new level. It’s a quiet boutique hotel in a nice neighborhood. I always feel very safe.
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Located in New York, The Surrey is in the city centre and near a metro station. Madison Avenue and 5th Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Central Park and Bryant Park. Consider St. James Theatre for a night out, and don't miss Central Park Zoo, a top local attraction. Our guests love the hotel's quiet location.
The service was horrible I had to ask 4 different time in 2 days to get 1 shaving kit sent.. there was empty rooms and I did not get the vip treatment no room upgrades