"Nice hotel but had to wait over an hour for our bags to be delivered to our room and we had stained sheets and we found a finger nail amongst them. Th ... " More

By a verified traveller on Fri 29 Dec 2017

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Hotel Description

A luxury stay in the heart of New York awaits you at The Westin New York at Times Square. Within just a 10-minute stroll, you'll find popular attractions like Times Square and Broadway. Highlights at this hotel include a restaurant, a health club, and a bar/lounge.

All 873 rooms feature WiFi, wired Internet, and TVs. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and bathrobes. Coffee/tea makers, in-room childcare, and free weekday newspapers are also available.

This business-friendly hotel offers a business centre, concierge services, and a 24-hour front desk. Other amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. There's also the convenience of valet parking.

Attractions within a 15-minute walk of this 4.5-star Midtown hotel include Penn Station and Macy's.

The Westin New York at Times Square ratings based on 33 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5

Ok, good location

Nice hotel but had to wait over an hour for our bags to be delivered to our room and we had stained sheets and we found a finger nail amongst them. They did change them straight away but this was a “premium room”.

Posted by , from UK on 29 Dec 2017

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4 out of 5

Good Hotel

Overall a good hotel, however, the staff could have been slightly more friendlier, especially during the check in/checkout process.

Posted by , from London, UK on 30 Aug 2017

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4 out of 5


This is our second time at this hotel and I must say its just as good as the first. Fantastic. Centrally located ideal for getting out and about. Very clean and friendly staff. Good reception service. My only criticism is the room Wi Fi. Needs to be free in the rooms. Great value for money and would definitely recommend this hotel to anyone thinking about going to New York

Posted by on 15 Apr 2015

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4 out of 5

perfect christmas getaway

perfect central location close to subway theatres and excellent restaurants room was spotless the view was amazing loved everything about it

Posted by on 12 Jan 2015

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4 out of 5

Great hotel in perfect location

In the heart of the Boardway musical and theatre district, more on 43rd st / 8th Avenue than Times Square but don't let that put you off. It is only a few minutes walk from Times Square, next to several subway options and open top bus tours stop. Plenty options for eating out, breakfast, lunch or dinner so would not bother booking anything with hotel. Try and ensure you have a room above 23rd floor as it gets you away from the street noise which exists throughout New York. Our room was recently refurbished, according to the sign hanging in the bathroom and everything was in good order. Huge TV , ipod docking clock and everything else you could need in the room.

Posted by on 13 Apr 2014

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4 out of 5

Great City Break

Great location right in the middle of the action in Time Square but still had that calm in the lobby. Great breakfast place opposite the hotel, which this being USA meant you could bring your food back to eat in the hotel lobby if you wanted to.

Posted by on 23 Aug 2013

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4 out of 5

Comfortable and central

A very good hotel for at a resonable cost. The room was large, quiet (20th floor) and the bed was very comfortable. Details such as the double showerhead and the coffemaker with Starbucks coffee added to the positive experience. And if guidance was needed Tom (the consierge) gave good advice in a humorous fashion. With the subway only a block away the hotel is not only central to the tourist trap Times Square.

Posted by on 15 May 2013

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4 out of 5

NY Break

Ideally situated for all local attractions & transport. Staff were helpful and courteous. Prices in the bar were very expensive.

Posted by on 7 Dec 2012

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5 out of 5

Have a nice day!

Spent the week in the hotel management and staff could not have done any more to make our stay just perfect.

Posted by on 17 Aug 2012

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5 out of 5


Great Hotel,Great Location,Great Staff.What more can i say. We will be back

Posted by on 18 Jun 2012

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About the The Westin New York at Times Square

Location 270 W 43rd Street, New York, NY 10036

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available. Public spaces have WiFi and wired Internet for a fee. Event space at this hotel measures 34000 square feet (3159 square metres) and includes conference rooms. A health club, tour or ticket assistance, and multilingual staff are also featured at the luxury The Westin New York at Times Square. Parking is available for a fee. This 4.5-star New York hotel is smoke free.

  • 873 guestrooms or units
  • 45 levels
  • 33 conference rooms
  • 34000 sq ft of conference space
  • 3159 sq. m of conference space
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Laundry facilities
  • In-room childcare (surcharge)
  • Fridge


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: New York, NY (LGA-LaGuardia) (15.6 km / 9.7 mi)
  • Train station: New York Penn Station (1.4 km / 0.9 mi)
  • Metro station: 42 St. - Port Authority Bus Terminal Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin New York at Times Square offers 873 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, a complimentary bathrobe, complimentary toiletries and a hairdryer. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

The Westin New York at Times Square has a restaurant on-site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at noon
  • Minimum check-in age is 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.


  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lb)


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No cots (infant beds) available
  • Pets allowed (no fees)


Guests will be asked to pay the following charges at the property:

  • Deposit: USD150.00 per stay
  • Destination fee: USD 28.69 per accommodation, per night.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD5 and USD40 per person (approximately)
  • Fee for in-room wireless Internet: USD 19.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 19.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 16.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 16.95 per night (rates may vary)
  • Self-parking fee: USD50.00 per day
  • Valet parking fee: USD76.94 per day
  • Pet deposit: USD250 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin New York Times Square Hotel
  • Westin New York Times Square
  • Westin Hotel New York
  • Westin Times Square
  • The Westin New York At Times Square Hotel New York City
  • Westin New York City
  • New York City Westin
  • The Westin New York At Times Square Hotel City
  • Westin New York at Times Square

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.