1 May 2018 by Courtney P
Dear Anonymous, I am writing to you in follow up to the feedback you have provided to us on 21st April with in regards to your recent stay. Our Hotel commitment is to deliver a superior level of service and product that exceeds our guests’ expectations. To learn that we have not been able to realise this commitment is disappointing and I would like to express our sincerest apologies. Thank you for mentioning that our staff are friendly and you enjoyed the location of the hotel. We were dumbfounded to learn that you encountered brown water and as a result was unable to utilise the spa as booked. Our Maintenance team have investigated the issue raised. The cause of the discolouration of the water from your spa bath was due to a higher level of tannins in the water pipes and flow. Tannins are natural organic matter that results from nature’s fermentation process. Although aesthetically displeasing, tannins do not pose a health issue nor does it mean the water was dirty in any way. Our hotel, like many other hotels, has chlorination and subsequent filtration systems in place in addition to activated carbon filters which reduces the visibility and presence of tannins levels. It is regrettable and it was unforeseeable that a part of this filtration system failed during your stay. We believe preventative maintenance is key and this is how we operate however there are few and far between rare occasions when processors or systems can fail without notice such as this instance. With confidence, I can assure you that our maintenance team are repairing this issue diligently. Regards, Courtney P
11 Apr 2017 by Hotelstaff
Dear Lavinia, thanks for your review. We are delighted to hear you enjoyed your stay and that you found our team members friendly and helpful. We hope to welcome you back soon. Regards, Steffi T. Guest Relations Specialist.
The property will be renovating from 3 March 2022 to 31 May 2022 (completion date subject to change). The following areas are affected:
Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.
Rydges Newcastle offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Rydges Newcastle. For a fee, parking is available. This 4.5-star Newcastle hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Valet parking (surcharge)
Rydges Newcastle offers 175 accommodations with minibars and a safe. This accommodation offers separate sitting areas. 43-inch Plasma televisions come with digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Newcastle hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and microwaves can be requested.
For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Restaurant – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.