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4.2 out of 5

"All staff very helpful, happy & polite. Loved the mini bar & the fact there was a fan, hair dyer, iron & ironing board. " More

By a verified traveller on Sun 12 Jan 2020

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Family Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Small Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the overall value at Carlton Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Jesmond Cricket Ground. Enjoy features like free WiFi in public areas, plus a bar and dry cleaning service.

  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Self-parking available for a fee
  • Services include dry cleaning/laundry and luggage storage
  • Just a 4-minute drive from Tyne Bridge and 6 minutes from Newcastle-upon-Tyne St. Mary's Cathedral

Carlton Hotel ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Carlton Hotel

Everyone (5) Business (3) Couples (3) Family (3) Other (2)
5 out of 5
All staff very helpful, happy & polite. Loved the mini bar & the fact there was a fan, hair dyer, iron & ironing board.

Posted by on 12 Jan 2020

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5 out of 5
Friendly staff. Well equipped and clean rooms. Continental breakfast is Complimentary so this hotel offers excellent value for money. I’d stay again.

Posted by on 6 Sep 2019

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5 out of 5
newly refurbished.clean spacious rooms,close to everywhere .

Posted by on 16 Jun 2019

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5 out of 5
This was a very late booking and for a fantastic price I got a great room, which included orange juice water and chocolate in the mini fridge.Tea and coffee making facilities and milk in the fridge....BONUS!!! Great comfy bed, continental breakfast included, great choice and a great bar and lounge attached which was very busy but stops at 11pm. I would not hesitate to book this place again..warm friendly welcome from reception made it all a great experience!!!

Posted by on 16 Dec 2018

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Comment from Hotel Management

17 Dec 2018 by Kelly

Thanks for staying with us, we appreciate your review.

4 out of 5
close to town ,nice staff,good.parking bit problem.

Posted by , from Pardeep on 27 Sep 2018

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3 out of 5
For the price it was ok. Was very loud at some points during the night. It that’s because of where my room was situated. And it’s next door to a pub

Posted by on 24 Aug 2018

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4 out of 5

Comfy hotel in Jesmond

Hotel with all you would expect. The staff are friendly and helpful. The location is superb. Close to all the amenities.

Posted by , from lancashire on 20 Aug 2017

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4 out of 5

Perfect for business travel

I have stayed at Carlton during week days, as I travel to newcastle for work. Over the last 2 months, I have never felt the need to change or look for another place. The locate is convenient and the staff is friend and helpful

Posted by on 27 Feb 2016

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4 out of 5

Comfortable stay

The staff is nice and friendly. Hotel is very well located and convenient for all transports - the supermarket on the opposite side of the road - make it the perfect location for professionals, coming to town for work.

Posted by on 24 Jan 2016

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3 out of 5

Good Racing Weekend

Picked the Carlton Hotel because of price and easy access to Newcastle Racecourse. Was satisfied on both counts but the weekend in the hotel started off poorly with a row in the bar which caused me not to frequent the bar after that. Perhaps this was an isolated incident but it did put a damper on my weekend. Without that incident I would recommend this hotel.

Posted by on 10 Apr 2015

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Property Features

Carlton Hotel offers its guests complimentary newspapers in the lobby, dry cleaning/laundry services, and a front desk safe. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Newcastle-upon-Tyne hotel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 3 levels
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Train station: Manors Station (2.4 km / 1.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Carlton Hotel offers 36 accommodations with complimentary bottles of water and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Television
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom

Food & Drink

Spy Bar – This bar serves breakfast, lunch and dinner. Happy hour is offered.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place an authorization 24 hours prior to arrival for the cost of 1 night's stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 72 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Hotel Newcastle-upon-Tyne
  • Carlton Newcastle-upon-Tyne
  • Carlton Hotel Hotel
  • Carlton Hotel Newcastle-upon-Tyne
  • Carlton Hotel Hotel Newcastle-upon-Tyne

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.