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4.3 out of 5

"At check in, requested receptionist book us a taxi for 5.20pm. At 5.30pm no taxi, only to be told the booking was never made. Taxi arrived for another ... " More

By a verified traveller on Sat 11 Dec 2021

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£52* Per night/room 12 Jun - 13 Jun

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Club Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Twin Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Copthorne Hotel Newcastle's great location. During your stay, you're just a quick walk from Sage Gateshead. You'll find features such as free WiFi in public areas, plus 2 restaurants and a gym. This 4-star hotel has 156 rooms over 6 floors. Each room includes amenities such as free WiFi and cable TV channels.

  • Air-conditioned accommodations with 24-hour room service, cable TV and minibars
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the central location and the comfortable guestrooms
  • Within a 15-minute walk of Sage Gateshead and Quayside

Copthorne Hotel Newcastle ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Copthorne Hotel Newcastle

Everyone (1) Couples (2) Family (2)
3 out of 5
At check in, requested receptionist book us a taxi for 5.20pm. At 5.30pm no taxi, only to be told the booking was never made. Taxi arrived for another room, and instead of letting us take that taxi, and book another one for the other room as they weren’t even down at reception, as theirs wasn’t due until after ours, the receptionist wouldn’t allow this. So that taxi stood empty while we waited for ours. Ours arrived 12 mins later and still the other taxi was empty. No apologies for the receptionist not booking in first place and not a good attitude in terms of trying to rectify.

Posted by on 11 Dec 2021

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Comment from Hotel Management

12 Dec 2021 by Copthorne Hotel Newcastle

Thank you for staying with us, we appreciate your feedback. Please accept our apologies on the above matter which will be investigated. Kind regards, Copthorne Hotel Newcastle

5 out of 5
The receptionist was excellent, she checked us in and was very friendly. The room had a fantastic view from our room. The room was very clean and comfortable.

Posted by on 15 Dec 2019

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Comment from Hotel Management

15 Dec 2019 by Copthorne Hotel Newcastle

Thank you for staying with us, we appreciate your feedback. We hope to welcome you back again soon. Kind regards, Copthorne Hotel Newcastle

5 out of 5
Booked a Club Room. Room was on the 5th (top floor). Big room with massive bed and great views of the river. Breakfast buffet was nice, nothing special but nothing negative to say.

Posted by on 3 Dec 2019

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Comment from Hotel Management

8 Dec 2019 by Copthorne Hotel Newcastle

Thank you for staying with us, we appreciate your feedback and are delighted you enjoyed your stay. We hope to welcome you back again soon. Kind regards, Copthorne Hotel Newcastle

3 out of 5
Good position. Room spacious. Nice hotel but t looking tired. Not enough powerpoints in room. No usb sockets. Lighting in room very dim.

Posted by on 7 Oct 2019

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Comment from Hotel Management

11 Oct 2019 by Copthorne Hotel Newcastle

Thank you for staying with us, we appreciate your feedback. Kind regards, Copthorne Hotel Newcastle

5 out of 5
Had a great stay. Nice room. Nice bed. Nice breakfast. Thank you

Posted by on 23 Jun 2019

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Comment from Hotel Management

30 Jun 2019 by Copthorne Hotel Newcastle

Thank you for staying with us, we appreciate your feedback and are delighted you enjoyed your stay. We hope to welcome you back again soon. Kind regards, Copthorne Hotel Newcastle

5 out of 5

Posted by on 9 Jun 2019

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Comment from Hotel Management

9 Jun 2019 by Copthorne Hotel Newcastle

Thank you for staying with us, we appreciate your feedback and are delighted you enjoyed your stay. We hope to welcome you back again soon. Kind regards, Copthorne Hotel Newcastle

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly Copthorne Hotel Newcastle. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 4-star Newcastle-upon-Tyne hotel is smoke free.

  • 1 building
  • 156 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Newcastle Central Station (1.2 km / 0.8 mi)
  • Metro station: Central Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Copthorne Hotel Newcastle offers 156 accommodations with minibars and a safe. Televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

Copthorne Hotel Newcastle has 2 restaurants serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-in starts at 4 PM on Saturdays and Sundays.

Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector, a security system and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 8.99 per person (approximately)
  • Self-parking fee: GBP 10.00 per night
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Hotel Newcastle
  • Copthorne Hotel Newcastle Newcastle-upon-Tyne
  • Copthorne Newcastle
  • Copthorne Newcastle Hotel
  • Copthorne Newcastle Newcastle-upon-Tyne
  • Hotel Copthorne Newcastle
  • Newcastle Copthorne
  • Newcastle Copthorne Hotel
  • Newcastle Hotel Copthorne
  • Copthorne Newcastle
  • Copthorne Hotel Newcastle Hotel
  • Copthorne Hotel Newcastle Newcastle-upon-Tyne
  • Copthorne Hotel Newcastle Hotel Newcastle-upon-Tyne

You should know

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.