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Holiday Inn Newcastle Jesmond, an IHG Hotel

4-star property
Jesmond Road, Newcastle-upon-Tyne, England 020 3788 4841
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4.3 out of 5
Excellent!
See all 20 ebookers Reviews

"Comfortable bed. Very clean. Staff very friendly and helpful. Only grumble are the bedroom doors which slam shut very loudly which if you are a light ... " More

By a verified traveller on Mon 06 Jun 2022

Points Of Interest

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Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£49* Per night/room 2 Apr - 3 Apr

Standard Room, 1 King Bed (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Newcastle Jesmond, an IHG Hotel. During your stay, you're just a quick walk from University of Newcastle-upon-Tyne. Free WiFi in public areas, a restaurant and a 24-hour gym are available.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the location and the breakfast
  • Within a 10-minute walk of University of Newcastle-upon-Tyne and Newcastle-upon-Tyne Civic Centre

Holiday Inn Newcastle Jesmond, an IHG Hotel ratings based on 20 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Newcastle Jesmond, an IHG Hotel

Everyone (9) Couples (9) Family (1)
4 out of 5
Comfortable bed. Very clean. Staff very friendly and helpful. Only grumble are the bedroom doors which slam shut very loudly which if you are a light sleeper could be a problem.

Posted by on 6 Jun 2022

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2 out of 5
Room was small with no view. Restaurant and bar area were lovely. Breakfast was good. Reception area was under construction.

Posted by on 27 Feb 2022

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3 out of 5
Good location, but the executive room was anything but executive. It's just a slightly larger room, but the amenities and decor of it is as basic as the other rooms. Breakfast was a choice of sausage, bacon or egg rolls - no healthy options apart from fruit. Check in and out was simple and easy.

Posted by on 2 Mar 2021

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Comment from Hotel Management

9 Mar 2021 by Alina, Front office manager

Dear guest, I would like to personally thank you for taking the time to tell us about your experience at Holiday Inn Newcastle - Jesmond. I will certainly pass on your feedback to our team members. We hope that you will give us the opportunity to serve you again in the future. Sincerely,

5 out of 5

Posted by on 10 Dec 2019

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Comment from Hotel Management

21 Jan 2020 by Gavin - Front Office Shift Leader.

Thank you for the amazing feedback score! Please feel free to get in touch with us to let us know how we can do better! We look forward to seeing you again!

5 out of 5
A nice hotel with good staff - but my room had an awful old mattress, really worn out, and nothing could be done about it. The staff were kind and sympathetic, but dud not have newer or firmer mattresses to offer. I had three nights of miserably poor and painful sleep as a consequence.

Posted by on 2 Sep 2019

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Comment from Hotel Management

15 Sep 2019 by Rian - Front of House Supervisor

Dear Guest, Thank you for taking the time to provide us with your comments after your recent stay at Holiday Inn Newcastle - Jesmond. I apologise that the mattress was not up to our usual standards, I have passed your comments onto our Housekeeping Manager. I do hope this does not deter you from staying with us again. Kind Regards,

4 out of 5
Easy access for disability scooter. Friendly staff. Arrived a quarter of an hour before end of breakfast and told a ten that food was now being taken away before we had really finished. Staff then when a chose their own breakfast and sat down to eat. We should have arrived earlier , but think there could have been a bit of flexibility.

Posted by on 9 Aug 2019

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Comment from Hotel Management

31 Aug 2019 by Rian - Front of House Supervisor

Dear Guest, Thank you for taking the time to provide us with your comments. I am disappointed to see your comments regarding breakfast, I have passed your comments on to our Food Service Manager. I do hope this does not deter you from staying with us again. Kind Regards,

5 out of 5

Posted by on 17 Feb 2019

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Comment from Hotel Management

3 Apr 2019 by Front of House Supervisor

Dear Sir/Madam, Thank you for taking the time to provide us with your comments after your recent stay at Holiday Inn Newcastle – Jesmond. We hope to welcome you back again soon. Kind regards, Bryony Front of House Supervisor

3 out of 5
discovered booking did not include breakfast - poor and misleading ebookers experience, not the fault of the hotel rooms (had two) were not clean socks under a bed, lacked detailed cleaning

Posted by , from oxford on 28 Oct 2018

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5 out of 5

Modern hotel close to Jesmond

All the staff we encountered were very friendly & helpful and are an asset to the hotel. Checkin was very quick. The receptionists even sorted a room out for our son when there had been a mix up through a 3rd party booking company. Our room was quite large with a very comfortable superking size bed & there was a choice of pillows., the bed linen was lovely & crisp. We had full size good quality bath towels. Food in the bar was very tasty and there were some good offers on the menu. There was a good selection of breakfast items, breakfast was served in Fratello's. There were just a couple of little niggles that could have been better & that would have been that instructions could have been provided on how to operate the air conditioning as the room was extremely warm, the other was that the room could have been slightly cleaner as there were a few cobwebs on the ceiling & walls. That said, I would definitely stay here again.

Posted by , from B on 11 Jul 2017

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5 out of 5

Good hotel close to Newcastle City Centre

Pros: Location, cleanliness and staff attentiveness
Cons: Nothing
Location: Newcastle city centre a £5 taxi ride away
A lovely stay at this hotel. Check in experience was smooth, room a good size and very clean. Staff helpful and polite. Only £5 for a taxi to Newcastle city centre.

Posted by on 10 Mar 2017

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Comment from Hotel Management

2 Apr 2017 by Kim R

Thank you for the great review, I hope we can welcome you back in the near future.

About the Holiday Inn Newcastle Jesmond, an IHG Hotel

Location Jesmond Road, Newcastle-upon-Tyne, England NE2 1PR

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Holiday Inn Newcastle Jesmond, an IHG Hotel also features a 24-hour fitness centre, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 4-star Newcastle-upon-Tyne hotel is smoke free.

  • 70 guestrooms or units
  • 3 levels
  • 309 sq ft of conference space
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Manors Station (1.5 km / 0.9 mi)
  • Metro station: Jesmond Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Newcastle Jesmond, an IHG Hotel offers 70 air-conditioned accommodations with a safe and coffee/tea makers. A pillow menu is available. Cable televisions are provided. Bathrooms include a shower and hairdryers. This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining
  • Television
  • Cable channels
  • Coffee maker
  • Pillow options
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 11:00 AM.

On-site venue – This restaurant serves breakfast, lunch and dinner.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast and lunch, and also through room service. Each guest room is kept vacant for a minimum of 72 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.95 per person
  • Covered self-parking fee: GBP 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Jesmond
  • Holiday Inn Jesmond Newcastle
  • Holiday Inn Newcastle Jesmond
  • Holiday Inn Newcastle Jesmond Hotel Newcastle-upon-Tyne
  • Holiday Inn Newcastle Jesmond Newcastle-upon-Tyne
  • Jesmond Holiday Inn
  • Jesmond Holiday Inn Newcastle
  • Newcastle Holiday Inn Jesmond
  • Newcastle Jesmond Holiday Inn
  • Holiday Inn Newcastle Jesmond Hotel
  • Newcastle Jesmond, An Ihg
  • Holiday Inn Newcastle Jesmond
  • Holiday Inn Newcastle Jesmond an IHG Hotel
  • Holiday Inn Newcastle Jesmond, an IHG Hotel Hotel
  • Holiday Inn Newcastle Jesmond, an IHG Hotel Newcastle-upon-Tyne

You should know

  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.