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"Basic clean room at the level you expect for a bargain price. Walls were a bit shabby with drill holes that needed patching up, and the bathroom fan s ... " More

By a verified traveller on Sun 29 Sep 2019

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Double Room - Shared Bathroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£28* Per night/room 3 Jul - 4 Jul

Double Room - En suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room - En suite

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Single Room, Shared Bathroom

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Suite, Shared Bathroom (Triple 1 Double/1 Single)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room, Shared Bathroom

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the breakfast at Hotel Express Newcastle Gateshead. During your stay, you'll be within walking distance of Sage Gateshead. Features include free WiFi in public areas and free self-parking, plus concierge services.

  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • English breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests speak favourably about the breakfast and the location
  • Just a 2-minute drive from Utilita Arena Newcastle and a few minutes from Sage Gateshead

Hotel Express Newcastle Gateshead ratings based on 5 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Hotel Express Newcastle Gateshead

Everyone (2) Couples (2) Family (1)
1 out of 5
Would never stay in this place got to the room and walked straight back out horrible place

Posted by , from Gateshead on 8 Jul 2020

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5 out of 5

Posted by on 21 Jun 2020

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Comment from Hotel Management

24 Jun 2020 by Reservation Team

Dear guest , Thank you for your review following your stay at our Hotel. Its a moment of pride and honour for us when our guests have a stay worth remembering. Waiting to host you again at our hotel.See you soon! Thank You!!! Reservation Team

4 out of 5
Basic clean room at the level you expect for a bargain price. Walls were a bit shabby with drill holes that needed patching up, and the bathroom fan stayed on a long time after use which was loud when trying to sleep.

Posted by on 29 Sep 2019

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Comment from Hotel Management

23 Oct 2019 by Hotel Express Newcastle Gateshead.

Thank you for your feedback. As a concern of being up to date for providing best facilities to our guests, constantly small repair works take place at the hotel. It was due to the same reason that the holes were to be filled. The fan extractor works long to ensure that there is complete removal of any foul smell and the hot steam. Hotel Express would like to apologise for the inconvenience caused.

2 out of 5
Only one person working. Room and facilities very clean. En-suite shower not working, only discovered in the morning when I went to use. Had to use a shower room along the corridor. Nobody available to sort out. Very disappointed.

Posted by on 30 Jun 2019

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Comment from Hotel Management

20 Aug 2019 by Brandon

Dear Guest, we regret to hear you had issues with your stay, we are sorry to hear that you did not fully enjoy your time with us, All our staff ( 24/7, 3 to 4 different staff every day) are well trained to handle any issues immediately, but on this occasion we are sorry we did not achieve that standard, but we will make sure this wont happened in future . We aim to have every guest enjoy their stay to the full, thank you for choosing to stay here at Hotel Express Newcastle, we look forward to seeing you again soon, Reservation Manager .

1 out of 5

Posted by on 2 Feb 2020

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Comment from Hotel Management

15 Feb 2020 by Reservations Team

Thank you for your review, we hope you have a better experience next time you stay with us.

About the Hotel Express Newcastle Gateshead

Location Cuthbert St, Gateshead, England NE8 1AF

Property Features

Hotel Express Newcastle Gateshead offers its guests tour or ticket assistance, vending machine, and a garden. WiFi is free in public spaces. The business-friendly Hotel Express Newcastle Gateshead also features concierge services, room service (during limited hours), and express check-out. Free self parking is available. Smoking is allowed in designated areas at this Gateshead hotel.

  • 19 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Newcastle Central Station (2.1 km / 1.3 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hotel Express Newcastle Gateshead offers 19 accommodations with complimentary bottles of water and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Heating
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 7:30 AM to 9:30 AM.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 17

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 25.0 per day.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and on-site parking

This property accepts credit cards, debit cards and cash

Parties and events are allowed on site

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds and on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. Parties and events are allowed on site. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Events/parties allowed
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 7 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Express Ltd. Gateshead
  • Express Ltd. Gateshead
  • Express Ltd.
  • Hotel Express Newcastle
  • Express Newcastle Gateshead
  • Hotel Hotel Express Newcastle Gateshead Gateshead
  • Gateshead Hotel Express Newcastle Gateshead Hotel
  • Hotel Hotel Express Newcastle Gateshead
  • Hotel Express Newcastle Gateshead Gateshead
  • Express Newcastle
  • Hotel Express Ltd.
  • Express Newcastle Gateshead
  • Hotel Express Newcastle Gateshead Hotel
  • Hotel Express Newcastle Gateshead Gateshead
  • Hotel Express Newcastle Gateshead Hotel Gateshead
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.