23 Oct 2019 by Hotel Express Newcastle Gateshead.
Thank you for your feedback. As a concern of being up to date for providing best facilities to our guests, constantly small repair works take place at the hotel. It was due to the same reason that the holes were to be filled. The fan extractor works long to ensure that there is complete removal of any foul smell and the hot steam. Hotel Express would like to apologise for the inconvenience caused.
20 Aug 2019 by Brandon
Dear Guest, we regret to hear you had issues with your stay, we are sorry to hear that you did not fully enjoy your time with us, All our staff ( 24/7, 3 to 4 different staff every day) are well trained to handle any issues immediately, but on this occasion we are sorry we did not achieve that standard, but we will make sure this wont happened in future . We aim to have every guest enjoy their stay to the full, thank you for choosing to stay here at Hotel Express Newcastle, we look forward to seeing you again soon, Reservation Manager .
15 Feb 2020 by Reservations Team
Thank you for your review, we hope you have a better experience next time you stay with us.
As a guest of Hotel Express Newcastle Gateshead, you'll find vending machine, a garden, and express check-in. WiFi is free in public spaces. The business-friendly Hotel Express Newcastle Gateshead also features room service (during limited hours), express check-out, and a safe deposit box at the front desk. Free self parking is available. Smoking is allowed in designated areas at this Gateshead hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free RV, bus, truck parking
Hotel Express Newcastle Gateshead offers 19 forms of accommodation with complimentary bottles of water and coffee/tea makers. This individually decorated and furnished accommodation includes desks. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to 10:30 AM.
Room service (during limited hours) is available.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cots/infant beds. Parties and events are allowed on site. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds. Parties and events are allowed on site.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.