"No changing facilities when your room is unavailable- had to change in the toilets with other ladies - its not the best place to be attaching false ey ... " More
26 Jul 2022 by N/A
Dear Guest Thank you for taking the time to complete our customer feedback survey, your scoring is very much appreciated and we’re very happy that you enjoyed your stay with us! Hopefully see you again soon Yours sincerely Janis Kyle Front Office Manager
15 Mar 2020 by Tori Robinson
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. The team and I all hope to have the pleasure of welcoming you back to Jurys Inn in the near future! Kind regards, Tori Robinson Trainee Manager
10 Mar 2020 by Tori Robinson
Dear Nicola, Thank you for taking the time to complete our customer feedback survey, your high scoring is much appreciated & I am very pleased you enjoyed your stay with us. Hope to see you again soon. Kind Regards, Tori Robinson Trainee Manager
12 Dec 2019 by General Manager
Dear Anonymous, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to hear there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations. I thank you for your constructive comments and I shall of course discuss these with team in order to rectify the issues. I hope to see you again in Jurys Inn. Kind Regards Gary Taylor
10 May 2019 by General Manager
Dear Anonymous, Thank you for taking the time to share your invaluable feedback with us via a review. I was disappointed to learn of the poor experience you had in our hotel and must offer my sincere apologies. Our team are dedicated to ensuring that all of our guests feel cared for, valued and respected and I am very sorry that we failed to deliver that service. Your feedback has been shared with the management team at the hotel regarding your experience and they have asked that their apologies be linked with mine. We hope that despite the disappointments of this experience, that we have the pleasure of welcoming you back again in the future. Kind Regards Gary Taylor General Manager
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The eco-certified Leonardo Hotel Newcastle Quayside - formerly Jurys Inn also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Gateshead hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Leonardo Hotel Newcastle Quayside - formerly Jurys Inn offers 203 air-conditioned accommodations with coffee/tea makers and a hairdryer. 28-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Gateshead hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 11 AM.
Riverside Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast, lunch and dinner.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
