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"Great Room View, central location, competitive prices. Some Guests NOISEY. " More

By a verified traveller on Sun 15 Mar 2020

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Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Jurys Inn Newcastle Quayside. During your stay, you're just a quick walk from Quayside. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. Built in 2011, this 3.5-star hotel has 203 rooms over 4 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with flat-screen TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Enjoy British cuisine while dining at Riverside Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, meeting rooms and laundry facilities
  • Guests speak favourably about the location and the beds
  • Just a 4-minute walk from Gateshead Millennium Bridge and 8 minutes on foot from Quayside

Standard Twin Room

Bed Count 1 Single Bed Maximum Occupancy 3 Max

Executive Super King Double

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Twin Room, River View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Triple Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Jurys Inn Newcastle Quayside ratings based on 28 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jurys Inn Newcastle Quayside

Everyone (10) Couples (9) Business (1) Family (4) Friends (2)
4 out of 5
Great Room View, central location, competitive prices. Some Guests NOISEY.

Posted by , from Newcastle on 15 Mar 2020

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Comment from Hotel Management

15 Mar 2020 by Tori Robinson

Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. The team and I all hope to have the pleasure of welcoming you back to Jurys Inn in the near future! Kind regards, Tori Robinson Trainee Manager

4 out of 5

Posted by , from Newcastle on 2 Mar 2020

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Comment from Hotel Management

10 Mar 2020 by Tori Robinson

Dear Nicola, Thank you for taking the time to complete our customer feedback survey, your high scoring is much appreciated & I am very pleased you enjoyed your stay with us. Hope to see you again soon. Kind Regards, Tori Robinson Trainee Manager

4 out of 5

Posted by on 2 Dec 2019

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Comment from Hotel Management

12 Dec 2019 by General Manager

Dear Anonymous, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to hear there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations. I thank you for your constructive comments and I shall of course discuss these with team in order to rectify the issues. I hope to see you again in Jurys Inn. Kind Regards Gary Taylor

5 out of 5
Stayed 5 nights,so I could be near my wife who was in hospital,the hotel staff looked after me.fresh towels,clean cosy room etc.

Posted by on 4 Aug 2019

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2 out of 5

Posted by on 17 May 2019

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5 out of 5
Great views, easy access, staff amazing,food tasty

Posted by on 4 May 2019

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Comment from Hotel Management

10 May 2019 by General Manager

Dear Anonymous, Thank you for taking the time to share your invaluable feedback with us via a review. I was disappointed to learn of the poor experience you had in our hotel and must offer my sincere apologies. Our team are dedicated to ensuring that all of our guests feel cared for, valued and respected and I am very sorry that we failed to deliver that service. Your feedback has been shared with the management team at the hotel regarding your experience and they have asked that their apologies be linked with mine. We hope that despite the disappointments of this experience, that we have the pleasure of welcoming you back again in the future. Kind Regards Gary Taylor General Manager

4 out of 5
We booked an executive room,but the air con didn’t work,we were allocated a second room,but the toilet wouldn’t flush,apart form those issues,it was a nice stay.

Posted by on 28 Feb 2019

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Comment from Hotel Management

12 Apr 2019 by General Manager

Dear Anonymous, Thank you for taking the time to share your invaluable feedback with us via a review. I was disappointed to learn of the poor experience you had in our hotel and must offer my sincere apologies. Our team are dedicated to ensuring that all of our guests feel cared for, valued and respected and I am very sorry that we failed to deliver that service. Your feedback has been shared with the management team at the hotel regarding your experience and they have asked that their apologies be linked with mine. We hope that despite the disappointments of this experience, that we have the pleasure of welcoming you back again in the future. Kind Regards Gary Taylor General Manager

2 out of 5

Posted by on 14 Jan 2019

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4 out of 5

Lovely hotel,

A bit sceptical after reading reviews, but our room overlooking the river was amazing. Staff are friendly, and the location is fantastic. Would stay again!

Posted by on 21 Apr 2018

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4 out of 5

value for money

Good quality, reasonably priced hotel in great, central position on quayside. Would definately stay again

Posted by , from Lanarkshire on 18 Dec 2017

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About the Jurys Inn Newcastle Quayside

Location South Shore Road, Gateshead, England NE8 3AE

Renovations + Closures

This property is closed from 24 March 2020 to 10 June 2020 (dates subject to change).

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The eco-friendly Jurys Inn Newcastle Quayside also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Gateshead hotel is smoke free.

  • 1 building
  • 203 guestrooms or units
  • 4 levels
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (13.3 km / 8.3 mi)
  • Train station: Newcastle Central Station (2.4 km / 1.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Jurys Inn Newcastle Quayside offers 203 forms of air-conditioned accommodation with a safe and coffee/tea makers. 28-inch Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Gateshead hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 11 AM.

Riverside Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 12.95 per person (approximately)
  • Self-parking fee: GBP 6.6 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jurys Gateshead Newcastle
  • Jurys Inn Gateshead Newcastle
  • Jurys Inn Newcastle Gateshead Quays
  • Jurys Inn Newcastle Quays
  • Jurys Inn Quays
  • Jurys Newcastle Gateshead Quays
  • Jurys Newcastle Quays
  • Jurys Inn Newcastlegateshead Quays Hotel Gateshead
  • Jurys Inn Newcastle Quayside Gateshead
  • Jurys Newcastle Quayside Gateshead
  • Jurys Newcastle Quayside
  • Jurys castle Quaysi Gateshead
  • Jurys Inn Newcastle Quayside Hotel
  • Jurys Inn Newcastle Quayside Gateshead
  • Jurys Inn Newcastle Quayside Hotel Gateshead

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.