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"Great Room View, central location, competitive prices. Some Guests NOISEY. " More

By a verified traveller on Sun 15 Mar 2020

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£50* Per night/room 11 Jul - 12 Jul

Standard Twin Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Executive Super King Double

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room, River View

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Superior Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Jurys Inn Newcastle Quayside's good location gets good marks from our customers. During your stay, you're just a quick walk from Quayside. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Enjoy British cuisine while dining at Riverside Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front-desk safe and meeting rooms
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of Quayside and Sage Gateshead

Jurys Inn Newcastle Quayside ratings based on 14 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Jurys Inn Newcastle Quayside

Everyone (7) Couples (2) Family (2)
2 out of 5
Very small room, aircon not working,

Posted by on 10 Aug 2021

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2 out of 5
The hotel itself was good, clean and adequate facilities. However, this should not be promoted as family friendly and I strongly suggest if you have children, you don't stay at this hotel with them. I'm from the area, so I appreciate Newcastle is a party city. But when visiting with a one year old, on the basis this hotel is "family friendly", to then be allocated a room boxed in between hoards of lads who are off their faces (seen with my own eyes as they had their door propped open) and trying to get into our room - at 8pm before they've even gone out - is not what I'd consider appropriate, and definitely not family friendly. I dread to think of what would've gone on after the pubs and clubs had shut and they piled back. Can't fault the staff, they were wonderful, but we had to leave and stay elsewhere. Not an experience I'd wish to repeat, or want anyone else to suffer.

Posted by on 7 Aug 2021

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2 out of 5

Posted by on 5 Jul 2021

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4 out of 5
Great Room View, central location, competitive prices. Some Guests NOISEY.

Posted by , from Newcastle on 15 Mar 2020

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Comment from Hotel Management

15 Mar 2020 by Tori Robinson

Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. The team and I all hope to have the pleasure of welcoming you back to Jurys Inn in the near future! Kind regards, Tori Robinson Trainee Manager

4 out of 5

Posted by , from Newcastle on 2 Mar 2020

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Comment from Hotel Management

10 Mar 2020 by Tori Robinson

Dear Nicola, Thank you for taking the time to complete our customer feedback survey, your high scoring is much appreciated & I am very pleased you enjoyed your stay with us. Hope to see you again soon. Kind Regards, Tori Robinson Trainee Manager

4 out of 5

Posted by on 2 Dec 2019

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Comment from Hotel Management

12 Dec 2019 by General Manager

Dear Anonymous, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to hear there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations. I thank you for your constructive comments and I shall of course discuss these with team in order to rectify the issues. I hope to see you again in Jurys Inn. Kind Regards Gary Taylor

5 out of 5
Stayed 5 nights,so I could be near my wife who was in hospital,the hotel staff looked after me.fresh towels,clean cosy room etc.

Posted by on 4 Aug 2019

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2 out of 5

Posted by on 17 May 2019

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5 out of 5
Great views, easy access, staff amazing,food tasty

Posted by on 4 May 2019

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Comment from Hotel Management

10 May 2019 by General Manager

Dear Anonymous, Thank you for taking the time to share your invaluable feedback with us via a review. I was disappointed to learn of the poor experience you had in our hotel and must offer my sincere apologies. Our team are dedicated to ensuring that all of our guests feel cared for, valued and respected and I am very sorry that we failed to deliver that service. Your feedback has been shared with the management team at the hotel regarding your experience and they have asked that their apologies be linked with mine. We hope that despite the disappointments of this experience, that we have the pleasure of welcoming you back again in the future. Kind Regards Gary Taylor General Manager

4 out of 5
We booked an executive room,but the air con didn’t work,we were allocated a second room,but the toilet wouldn’t flush,apart form those issues,it was a nice stay.

Posted by on 28 Feb 2019

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Comment from Hotel Management

12 Apr 2019 by General Manager

Dear Anonymous, Thank you for taking the time to share your invaluable feedback with us via a review. I was disappointed to learn of the poor experience you had in our hotel and must offer my sincere apologies. Our team are dedicated to ensuring that all of our guests feel cared for, valued and respected and I am very sorry that we failed to deliver that service. Your feedback has been shared with the management team at the hotel regarding your experience and they have asked that their apologies be linked with mine. We hope that despite the disappointments of this experience, that we have the pleasure of welcoming you back again in the future. Kind Regards Gary Taylor General Manager

About the Jurys Inn Newcastle Quayside

Location South Shore Road, Gateshead, England NE8 3AE

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The eco-friendly Jurys Inn Newcastle Quayside also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Gateshead hotel is smoke free.

  • 1 building
  • 203 guestrooms or units
  • 4 levels
  • Built in 2011
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Manors Station (2.5 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Jurys Inn Newcastle Quayside offers 203 air-conditioned accommodations with coffee/tea makers and a hairdryer. 28-inch Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Gateshead hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 11 AM.

Riverside Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast, lunch and dinner.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Debit cards
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 14 per person (approximately)
  • Self-parking fee: GBP 8.50 per night
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jurys Gateshead Newcastle
  • Jurys Inn Gateshead Newcastle
  • Jurys Inn Newcastle Gateshead Quays
  • Jurys Inn Newcastle Quays
  • Jurys Inn Quays
  • Jurys Newcastle Gateshead Quays
  • Jurys Newcastle Quays
  • Jurys Inn Newcastlegateshead Quays Hotel Gateshead
  • Jurys Inn Newcastle Quayside Gateshead
  • Jurys Newcastle Quayside Gateshead
  • Jurys Newcastle Quayside
  • Jurys castle Quaysi Gateshead
  • Jurys Inn Newcastle Quayside Hotel
  • Jurys Inn Newcastle Quayside Gateshead
  • Jurys Inn Newcastle Quayside Hotel Gateshead

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.