4.2 out of 5

"Spotless room, considerate and helpful staff. It was very busy when we were there but we were not disturbed at all. Perfectly placed if you’re going t ... " More

By a verified traveller on Sun 22 Jul 2018

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Hotel Description

Our customers tell us that they enjoy the room service at Jurys Inn Newcastle. During your stay, you're just a quick walk from O2 Academy Newcastle. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This 3.5-star hotel has 274 rooms over 7 floors. Free WiFi and LCD TVs are available in all rooms.

  • All rooms offer LCD TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front-desk safe, meeting rooms and conference space
  • Guests speak favourably about the central location and the room service
  • Within a 10-minute walk of O2 Academy Newcastle and Metro Radio Arena

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£49* Per night/room 22 Sep - 23 Sep

Superior Triple Room

Bed Count 1 Single Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Double Room (with Sofa)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Jurys Inn Newcastle ratings based on 50 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Jurys Inn Newcastle

Everyone (26) Couples (3) Business (1) Family (7) Other (3) Friends (10)
5 out of 5

Posted by on 24 Jun 2019

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5 out of 5
Perfect for a weekend break close to all places of interest

Posted by on 10 Jun 2019

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4 out of 5
Had a meal in the bar and asked for Chicken and Mushroom Pie and was asked if I wanted Mash or chips I said mash when it came the so called pie was chicken in gravy with Mash potatoes on top I asked where the pastry was and was told this is how a pie is made there, my friend had Fish and chips and that was over cooked. It was obviously a bad night for the chef.

Posted by on 12 Apr 2019

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Comment from Hotel Management

10 May 2019 by General Manager

Dear Anonymous, Thank you for taking the time to share your invaluable feedback with us via a review. I was disappointed to learn of the poor experience you had in our hotel and must offer my sincere apologies. Our team are dedicated to ensuring that all of our guests feel cared for, valued and respected and I am very sorry that we failed to deliver that service. Your feedback has been shared with the management team at the hotel regarding your experience and they have asked that their apologies be linked with mine. We hope that despite the disappointments of this experience, that we have the pleasure of welcoming you back again in the future. Kind Regards Gary Taylor General Manager

5 out of 5
Friendly welcome, great bar and located in the city ctr.....

Posted by on 16 Feb 2019

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Comment from Hotel Management

15 Apr 2019 by General Manager

Dear Anonymous, Thank you for taking the time to share your invaluable feedback with us via a review. I was disappointed to learn of the poor experience you had in our hotel and must offer my sincere apologies. Our team are dedicated to ensuring that all of our guests feel cared for, valued and respected and I am very sorry that we failed to deliver that service. Your feedback has been shared with the management team at the hotel regarding your experience and they have asked that their apologies be linked with mine. We hope that despite the disappointments of this experience, that we have the pleasure of welcoming you back again in the future. Kind Regards Gary Taylor General Manager

5 out of 5
Good breakfast. Nice spacious room. Comfy beds. Would recommend.

Posted by on 7 Jan 2019

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3 out of 5
Overall enjoyed brief stay but while location good for city centre access it was noisy (overlooked very busy road) and complicated access by car. Staff incredibly welcoming ++++++ and helpful against which any minor issues in actual room were easily forgiven

Posted by on 15 Dec 2018

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Comment from Hotel Management

28 Dec 2018 by General Manager

Dear Anonymous, Thank you for having taken the time to share a review on your recent stay with us. I was very sorry to hear that the bedrooms did not meet your expectations, and thank you for your comments in relation to the issues. I will of course take action to rectify these issues. I am however relieved that this did not detract you, from otherwise enjoying your stay and that the next time your travels bring you back to Newcastle you will choose to stay with us again. I hope to welcome you back again soon, and in the meantime, wish you well. Regards Gary Taylor General Manager

5 out of 5

Posted by on 16 Oct 2018

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Comment from Hotel Management

18 Oct 2018 by General Manager

Dear Anonymous, Thank you for taking the time to leave a great review of your recent stay with us. We are thrilled to read that you have enjoyed every aspect of your recent stay with us and that the breakfast buffet has exceeded your expectations. We look forward to your next visit. Regards Gary Taylor Cluster General Manager

5 out of 5
Excellent staff with an great breakfast in an excellent location I would recommend the hotel to anyone

Posted by , from Wirral on 6 Aug 2018

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Comment from Hotel Management

21 Aug 2018 by General Manager

Dear Rag, Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. The team and I all hope to have the pleasure of welcoming you back to Jurys Inn Newcastle in the near future! Regards Gary Taylor General Manager

5 out of 5

Perfect for The Arena and Life Centre.

Spotless room, considerate and helpful staff. It was very busy when we were there but we were not disturbed at all. Perfectly placed if you’re going to an event at The Arena or the Life centre and the railway station.

Posted by , from Teesside on 22 Jul 2018

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Comment from Hotel Management

15 Aug 2018 by General Manager

Dear Terry, Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. The team and I all hope to have the pleasure of welcoming you back to Jurys Inn Newcastle in the near future! Regards Gary Taylor General Manager

4 out of 5
A great hotel with excellent staff particularly Paul on reception who was very friendly and gave us a complimentary drink when he realised it was my girlfriends birthday, I would definitely stay here again as the hotel is in a great location the only slight negative would be that the rooms are starting to look slightly dated particularly the bathroom but nothing to major.

Posted by on 3 Apr 2018

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Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The eco-friendly Jurys Inn Newcastle also features multilingual staff, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. You'll have access to the health club at a partner property. This 3.5-star Newcastle-upon-Tyne hotel is smoke free.

  • 274 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (17.8 km / 11 mi)
  • Train station: Newcastle Central Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Jurys Inn Newcastle offers 274 forms of accommodation with coffee/tea makers and a hairdryer. 28-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 11 AM.

Jurys Inn Newcastle has a restaurant serving breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation.

Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Minimum guest age is 18

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 12.95 per person (approximately)
  • Self-parking fee: GBP 8 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jurys Inn Newcastle
  • Jurys Inn Newcastle Newcastle-upon-Tyne
  • Jurys Newcastle
  • Jurys Newcastle Newcastle-upon-Tyne
  • Newcastle Jurys
  • Newcastle Jurys Inn
  • Jurys Inn Newcastle Hotel
  • Jurys Inn Newcastle Newcastle-upon-Tyne
  • Jurys Inn Newcastle Hotel Newcastle-upon-Tyne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.